Furious with East Coast and Southern

[HawkTheSeagull]

17.35 to Kings Cross left Donny 15 mins late because of a door fault and got into London nearly 20 minutes late at about 19.50. Because of this I missed my booked train at Victoria, went to the ticket office and the guy refused to let me on the next train to Eastbourne and made me pay nearly £20 to get back, as apparently the Donny to London section was "a different journey" and not Southerns problem.

Where do I stand on this ? Can I get my £20 back, if I can, who from ?

 

[Ernest]

Your problem, you buy a cheap ticket in 2 different parts then you're on your own. Not Southerns problem that you arrived late so if you want to complain then try East Coast

 

[BensGrandad]

17.35 to Kings Cross left Donny 15 mins late because of a door fault and got into London nearly 20 minutes late at about 19.50. Because of this I missed my booked train at Victoria, went to the ticket office and the guy refused to let me on the next train to Eastbourne and made me pay nearly £20 to get back, as apparently the Donny to London section was "a different journey" and not Southerns problem.

Where do I stand on this ? Can I get my £20 back, if I can, who from ?

I do not use trains other than Haywards Heath to Falmer but why couldn't you just go and get on the next train why bother going to the ticket office, don't understand.

 

[Ernest]

I do not use trains other than Haywards Heath to Falmer but why couldn't you just go and get on the next train why bother going to the ticket office, don't understand.

Advance booked tickets are specific to a particular train and no changes or refunds, you want flexibility you have to pay for it

 

[HawkTheSeagull]

I do not use trains other than Haywards Heath to Falmer but why couldn't you just go and get on the next train why bother going to the ticket office, don't understand.

I was using advance tickets which book you onto a certain train only, but I was delayed so wanted to catch the next train with it. Didn't help that there was no Victoria line so it took 5 mins longer

 

[BensGrandad]

So what would happen if a Hitler got on the train and wanted to see your ticket what could he do as you have paid for a ticket to travel only take your name and send you a bill for any difference.

Probably as well that I dont use trains because I would have just joined the next train and argued my way out of it if needed.

 

[middletoenail]

I'm thinking the same as BG, why didn't you just get on the train? Did your ticket not let you through the barrier?

 

[Pinkie Brown]

17.35 to Kings Cross left Donny 15 mins late because of a door fault and got into London nearly 20 minutes late at about 19.50. Because of this I missed my booked train at Victoria, went to the ticket office and the guy refused to let me on the next train to Eastbourne and made me pay nearly £20 to get back, as apparently the Donny to London section was "a different journey" and not Southerns problem.

Where do I stand on this ? Can I get my £20 back, if I can, who from ?

Those cheap online restricted tickets are about £3.30 each way? If you have a network card, for a couple of quid extra, you can get a Travelcard with no restrictions under the current online promotion. Saves panicing if you have a tight connection.

 

[Napper]

Should of jumped on the next train and played dumb/sweet talked the guard if he came round.

 

[clapham_gull]

Your problem, you buy a cheap ticket in 2 different parts then you're on your own.

Now that's what I call service !

I love the privatised railways, all the attitude and inflexibility of the public sector with the added cost.

 

[raz_18]

I would of just gone on the next train? As long as its not a non peak in a peak time its fine (in my experience)

 

[Ernest]

I would of just gone on the next train? As long as its not a non peak in a peak time its fine (in my experience)

It's a full standard single or a penalty fare so that is your fine

 

[Ernest]

Now that's what I call service !

I love the privatised railways, all the attitude and inflexibility of the public sector with the added cost.

What do you expect for a 3 quid fare ?

 

[BensGrandad]

It's a full standard single or a penalty fare so that is your fine

As has been stated before about the legality of those penalty fines I would have just joined the next train and refused to pay any extra but given my name and told them to send me an invoice.

 

[clapham_gull]

What do you expect for a 3 quid fare ?

Brilliant !

 

[Ernest]

As has been stated before about the legality of those penalty fines I would have just joined the next train and refused to pay any extra but given my name and told them to send me an invoice.

No you would be booted off at the next stop and escorted from the station

 

[clapham_gull]

No you would be booted off at the next stop and escorted from the station

Genius !

 

[raz_18]

It's a full standard single or a penalty fare so that is your fine

Huh??

Although i wouldn't take any of my advice as I've just paid off my £106.10 fine

 

[Ernest]

Genius !

Try getting on a bus or in a cab and refusing to pay and see how far you'll get

 

[HawkTheSeagull]

Barriers don't let advance tickets through, so get checked by staff - no way around it. Annoying as 45 minutes was enough time to cross london. Saved £20 using advances, why people use them, 45 minutes should of been enough time to cross London. London to Eastbourne was £6 with advances and I payed £4 for underground, saved a couple of quid there, wish I had a normal return now -_-