StillHateBellotti
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- #21
Maybe I caught them during a poo period! They do a great job but just feel the girl behind the desk needed a hand! Will get the internet working in furture!
I got there at 1530hrs after cycling over The Downs and there was a queue. The phones were busy the whole time so that's why people had difficulty getting through. It's a God send being able to buy tickets at the Amex as opposed to having to go into town. I think all those at the ticket offices deserve our thanks.
Went in to the ticket office at 1400hrs today to get tickets for Sunderland game as can never get through on the phone! Now i know why.
I could see a queue 12 people long being served by a lone female with one lone member of staff who appeared to be manning the Albion ticket line with another sitting there printing tickets. It took almost 35 minutes to get seen!
I never expected to see so many people in the store at 1400hrs on a tuesday afternoon, but surely there must be more they could do in the way of customer service! Awful service in reality for the amount of enquiries people were making and the way we have moved forward! Its now a big store and bigger club and needs more than one ticket sales person!
To top it off a male was refused tickets as he was not a season ticket holder for the sunderland game but then re-appeared 5 minutes later with a member of staff who printed him out some tickets for him!
Im sure it won't be a sell out but surely rules and procedures are in place for the folks who make a regular effort! Others in the queue then started questioning the application for ticket procedure!
I went in on Monday afternoon, probably had to queue for about 10 mins to get my Cardiff tickets. Did get to say hello to M. Kuipers walking into the stadium though!!!
In defense of the club/ticket office, I think they are hoping that a lot more fans buy online which is a lot quicker and cheaper!!!! It was MY fault that I left it too late to order the Cardiff tickets to be posted and so had to make a trip in there. Any time I have ordered online for Gillingham/Sunderland or Portsmouth, was very easy to do it within the time scales given and at worst, had to refresh five times to be able to log on.
No complaints here, think the ticket office do a great job!
I1!) 3 For cup games season ticket holders are subject to the web tax of £2 which means that myself and my familly go in to the ticket office to avoid this (though clearly theri is lost revenue if they waived the fee...)
Not so much a moan but a get another member of staff! It was only tuesday afternoon aswell? Now i know why it must be crazy before the game to get tickets etc! Most other grounds have several ticket points or booths! But we just have seem to have 1 point of sale for a 22000 seat stadium. Just feel it needs improving! There were more working on the tills for the shop!
I went in on Monday afternoon, probably had to queue for about 10 mins to get my Cardiff tickets. Did get to say hello to M. Kuipers walking into the stadium though!!!
In defense of the club/ticket office, I think they are hoping that a lot more fans buy online which is a lot quicker and cheaper!!!! It was MY fault that I left it too late to order the Cardiff tickets to be posted and so had to make a trip in there. Any time I have ordered online for Gillingham/Sunderland or Portsmouth, was very easy to do it within the time scales given and at worst, had to refresh five times to be able to log on.
No complaints here, think the ticket office do a great job!
No it's not, if you buy online, you pay an extra £2 - if you go into the shop, you don't!
I don't think the Albion understand yet the benifits to them of people paying online.
Most people I know who live anywhere near either shop waste the time of the staff
in order to save £2!
Just a query not a whinge... Anyone know why it's £2 dearer to buy online? Seems a high % charge to me... Happy to stand corrected on this one.
charge imposed by the credit card companies to cover the cost of processing the transaction
charge imposed by the credit card companies to cover the cost of processing the transaction