- Mar 1, 2021
- 557
I got that look 2 days ago. Anyway I have emailed supporter services and suggested they put something on main site explaining what's going on. (Assuming they know of course.)
Got something to say or just want fewer pesky ads? Join us... 😊
[Albion] Your MyAlbion Digital Account – Action Required
- Thread starter Titanic
- Start date
I got that look 2 days ago. Anyway I have emailed supporter services and suggested they put something on main site explaining what's going on. (Assuming they know of course.)
SIMMO SAYS
Well-known member
So did I - I thought wtf!!!!
Blue Valkyrie
Not seen such Bravery!
No email.
What am I missing ?
What am I missing ?
- Mar 1, 2021
- 557
You appear to be getting cross with the wrong people. No one has said anything like what you suggest about the club but many would like an explanation which is perfectly reasonable if something has gone wrong. It's not up to the customer to query the club need to be pro active.
nickbrighton
Well-known member
- Feb 19, 2016
- 2,138
im not cross with anyone, it was a (obviously) failed attempt to humorously suggest that there was nothing to see here. From the responses above these have been sent out overnight as the thread was started this morning. Its the exact same email that was sent out ages ago to get people to create the new accounts, to me at least, after a quick check, it seemed in all likleyhood that its a glitch,and nothing to get worked up about.
I do think that this "The club should sort this out " expectation within a few mins of something happening is actually a bit unrealistic-at least give them time to do that-
- Mar 1, 2021
- 557
Ok. I am giving them time that's why I emailed them in case they are unaware of the problem. Given this seems to affect large numbers of members I suggested they put something upfront on the website. I doubt everyone has the memory to recollect this is a very old previous email.
Tony Towner's Fridge
Well-known member
I wrote an email to them this morning when i received the link your Digital Accounts email...
this is the response I received back just now:
'We are aware that several out-of-date emails were sent overnight to a small number of supporters. These appear to have been triggered in error during a system upgrade. If you received an email from 'tickets@brightonandhovealbion.com' between 5am and 8am today please disregard it.
We apologise for any inconvenience and confusion this may have caused.'
So I presume it was in error?
TNBA
TTF
this is the response I received back just now:
'We are aware that several out-of-date emails were sent overnight to a small number of supporters. These appear to have been triggered in error during a system upgrade. If you received an email from 'tickets@brightonandhovealbion.com' between 5am and 8am today please disregard it.
We apologise for any inconvenience and confusion this may have caused.'
So I presume it was in error?
TNBA
TTF
Tom Hark Preston Park
Will Post For Cash
- Jul 6, 2003
- 72,352
Unfortunately timed error, looks like. 'Action Required' is just about the last thing supporters/customers want to read, srraight off the back of the phone-centric hoops we've all just been landed with. Pretty sure the club won't relish having to spend yet more man-hours fielding queries from baffled recipients of this email
Thunder Bolt
Silly old bat
Cadiz Seagull
Grey bearded old man
I changed my address to Haywards Heath (twice) but the old Bexhill one is still showing in my profile.
I just tried to change it again but the Haywards Heath one comes up as the current one.
Would it be easier if I just moved back to Bexhill?
I just tried to change it again but the Haywards Heath one comes up as the current one.
Would it be easier if I just moved back to Bexhill?
Oh, no! I received mine at 08.26.
Received mine at 08.35. I an doomed I tell you., doomed!
studio150
Well-known member
Even later 8:52 I'm now fully expecting I won't be able to het Brentford tickets as I should have set up a new account, despite already having an account. PB out.
- Mar 1, 2021
- 557
I have now received the same response. Small problem no one killed.
Brighton Rocker
Active member
Why do we get so many emails from the Club which are quite clearly wrong.
Looks like this has been sent out to everyone whether you have a linked account or not.
Have queried it with the Club (5 day response time).
I shall ignore it but my son, who has a learning disability, will panic when he receives it and want to know what to do.
Is there nobody at the Club who checks these emails before they go out (Jenny Gower) to make sure they are correct and don’t piss off supporters?
On top of vaccine passports and tickets in my Apple wallet it is getting too much.
Rant over.
Looks like this has been sent out to everyone whether you have a linked account or not.
Have queried it with the Club (5 day response time).
I shall ignore it but my son, who has a learning disability, will panic when he receives it and want to know what to do.
Is there nobody at the Club who checks these emails before they go out (Jenny Gower) to make sure they are correct and don’t piss off supporters?
On top of vaccine passports and tickets in my Apple wallet it is getting too much.
Rant over.
Brighton Rocker
Active member
So how long do we all have to wait for a retraction email I wonder.
Is it PotG?
Thrifty non-licker
Worldwide pandemic, forest fires, issues in Afghanistan, heatwaves and global warming.
I think I'll keep this firmly in perspective.
I think I'll keep this firmly in perspective.
Pinkie Brown
Wir Sind das Volk
Wish I'd seen this earlier. I received the same and went through the process of linking, although I think (?) I done similar a while back. Can't remember tbh so went though with it. No big deal. When I was asked to check my details were in order, my address read as a mumbo jumbo, akin to a Stanley Unwin script. The next page where I could change details, it read correctly albeit the German postcode was in the wrong place, not critical. I've emailed the club to confirm my details are correct just to be safe, although I won't be fretting if I hear nothing back for a while.
I'm a superfan yet no email.
Barber out
Barber out