[Albion] When will we get season ticket refunds?

[swindonseagull]

Fully appreciate that. For me it's only 1 ticket and probably just under £200. For me (and I stress for me) if it meant helping the club get through this period of financial insecurity I don't mind with regards this season's last 5 games. Next season would clearly be a different matter, unless a reduced price season ticket was offered for a streaming service.

I don’t pay season ticket for streaming on the TV I pay to go and watch the game at the stadium.
I have a Firestick to stream matches.

 

[Knocky's Nose]

I think the crux of all this is that the refunds would make a lot more difference personally to us fans than it would staying in the club coffers. This is without getting fixated on player wages, it's just a practical assessment.

I'm a 'two ST household' - and giving up two match tickets to watch a stream from an empty stadium wouldn't work for me, either.

As mentioned previously, I too pay for the Matchday experience, which I absolutely love - and anything less than that I'd expect to watch as part of my 'package' as I pay my BBC TV licence and Sky Sports for that.

 

[dazzer6666]

Is it? The game has been cancelled for the date advertised but they are unprepared to offer a refund. They come up with a mealy mouthed attempt to say its out of their hands when they know damn well it’s not going to be played in front of a crowd. If this was Ryanair’s response to a request for a refund for a cancellation for the date advertised people would be all over it.

Disagree. Game has been postponed at the moment, not cancelled, and arrangements for rescheduling aren't known yet (could be in 12 months time in front of a crowd for all we know) - hence no decision made on refunds/vouchers/replacement stream vouchers or whatever. Until the club know what's happening I can't see how they can act, either in terms of this game or STs (and they also can't act in isolation - suspect there will be a PL edict on what clubs do - at least within guidelines). Criticising the club at this point in time for something that is currently outside of their control is unfair IMO.

 

[Tim Over Whelmed]

Really, I suspect it is merely that nothing yet is confirmed. Simple as that. I'd like my money back but understand it won't happen until the league is either abandoned or the games agreed to be played behind closed doors either at the correct or neutral stadia.

Think we're saying the same thing.

Club have insurance against such occurrences

Insurance company won't pay out until default has occurred

Default can't occur until league decide policy

 

[Tom Hark Preston Park]

I'm pretty sure that at the point where any remaining games are cancelled instead of just postponed, then the club will do the decent thing by its fans. Post-Archer, when have they not been known to do so? Give them a bit of credit. Sake!

 

[pasty]

Disagree. Game has been postponed at the moment, not cancelled, and arrangements for rescheduling aren't known yet (could be in 12 months time in front of a crowd for all we know) - hence no decision made on refunds/vouchers/replacement stream vouchers or whatever. Until the club know what's happening I can't see how they can act, either in terms of this game or STs (and they also can't act in isolation - suspect there will be a PL edict on what clubs do - at least within guidelines). Criticising the club at this point in time for something that is currently outside of their control is unfair IMO.

This.

I'm pretty sure that at the point where any remaining games are cancelled instead of just postponed, then the club will do the decent thing by its fans. Post-Archer, when have they not been known to do so? Give them a bit of credit. Sake!

And that.

 

[Nitram]

Disagree. Game has been postponed at the moment, not cancelled, and arrangements for rescheduling aren't known yet (could be in 12 months time in front of a crowd for all we know) - hence no decision made on refunds/vouchers/replacement stream vouchers or whatever. Until the club know what's happening I can't see how they can act, either in terms of this game or STs (and they also can't act in isolation - suspect there will be a PL edict on what clubs do - at least within guidelines). Criticising the club at this point in time for something that is currently outside of their control is unfair IMO.

Fair enough, I just find it very strange that people are so ready to accept this situation, but other organisations such as concert venues are ready to offer the option of refunds for events that have not happened. I don’t see why BHA should be given a free pass when other entertainment organisations don’t get the same leeway.

 

[Driver8]

Fair enough, I just find it very strange that people are so ready to accept this situation, but other organisations such as concert venues are ready to offer the option of refunds for events that have not happened. I don’t see why BHA should be given a free pass when other entertainment organisations don’t get the same leeway.

Slightly different isn’t it? You have signed up to watch every home game for a season with no idea when games will be played, as opposed to buying tickets for a specific show on a specific date.

Once the games are officially either cancelled or confirmed to be played behind closed doors I’m sure you will get a pro rata refund. Currently neither of those things have happened.

Incidentally I have tickets to see Gun n Roses in London at the end of this month and I have heard nothing about it’s cancellation or rescheduling. In fact amazingly Ticketmaster were still selling tickets when I checked last week.

 

[Giraffe]

I would not agree to it. My season ticket is for the match day experience, not watching on tv. Any rebate to clubs for broadcasting rights would have to be organized by wealthy corporation, Sky. The point about multiple season ticket households is a good one as well (we are one of those).
I understand your willingness to keep paying for the good of the club and there was a time (Gillingham/Withdean times) when I would have felt the same. Not now though, not with such huge revenues being funneled directly into players bank accounts. I am no longer working or earning and I will not use my limited resources to subsidize corporate and personal greed.

Nail on the head. I suspect that is how most fans feel. We are a long way away from the days of the forty note fund which barely collected enough to pay a weeks wages of one player now.

The reality is that the only way clubs will get through this is if the telly companies chip in even more money - they may after all be getting larger audiences if no fans are attending, or if they cut players wages. The obvious solution is the latter, but will they do it? There will always billionaires somewhere willing to spunk huge money to get the best players, so can't see it happening.

 

[Weststander]

I would not agree to it. My season ticket is for the match day experience, not watching on tv. Any rebate to clubs for broadcasting rights would have to be organized by wealthy corporation, Sky. The point about multiple season ticket households is a good one as well (we are one of those).
I understand your willingness to keep paying for the good of the club and there was a time (Gillingham/Withdean times) when I would have felt the same. Not now though, not with such huge revenues being funneled directly into players bank accounts. I am no longer working or earning and I will not use my limited resources to subsidize corporate and personal greed.

Good post.

I’ll play it by ear. We have two s/t’s in this household, I think it might be unfair for the club to require both to be paid in full for behind closed doors football for 2020/21 (as consideration for pay for view football).

I can envisage their marketing ideas already:
1. That £1,000 gets you 44 Championship games or 38 PL games on TV = £low cost per game.
2. Subscribe and keep your specific (pre-covid19) seats, when the Amex does reopen in a year or two’s time.

 

[Weststander]

Think we're saying the same thing.

Club have insurance against such occurrences

Insurance company won't pay out until default has occurred

Default can't occur until league decide policy

In insurance industry, business and regulator chat online, the consensus is that insurance companies will not be paying out for covid19 related claims. Business interruption or consequential loss. As an unforeseen force majeure.

This does explain the focus of the PL to play all 2019/20 and 2020/21 football.

 

[Nitram]

Slightly different isn’t it? You have signed up to watch every home game for a season with no idea when games will be played, as opposed to buying tickets for a specific show on a specific date.

Once the games are officially either cancelled or confirmed to be played behind closed doors I’m sure you will get a pro rata refund. Currently neither of those things have happened.

Incidentally I have tickets to see Gun n Roses in London at the end of this month and I have heard nothing about it’s cancellation or rescheduling. In fact amazingly Ticketmaster were still selling tickets when I checked last week.

My comments were aimed at a single event, Norwich away. I agree with you on the season ticket scenario, which the club have outlined their position on. No surprise about Ticketmaster, hope it’s sorted

 

[studio150]

In insurance industry, business and regulator chat online, the consensus is that insurance companies will not be paying out for covid19 related claims. Business interruption or consequential loss. As an unforeseen force majeure.

This does explain the focus of the PL to play all 2019/20 and 2020/21 football.

But there were reports that Wimbledon had insurance in place for such events.

 

[drew]

In insurance industry, business and regulator chat online, the consensus is that insurance companies will not be paying out for covid19 related claims. Business interruption or consequential loss. As an unforeseen force majeure.

This does explain the focus of the PL to play all 2019/20 and 2020/21 football.

Whether the insurance policies cover Covid or not, will not change clubs obligations to refund supporters who are legally prevented from using their tickets. Insurance is a bit of red herring.

 

[Weststander]

Whether the insurance policies cover Covid or not, will not change clubs obligations to refund supporters who are legally prevented from using their tickets. Insurance is a bit of red herring.

I agree.

I only mentioned insurance when someone else did.

 

[Weststander]

But there were reports that Wimbledon had insurance in place for such events.

Yep, I heard that too, a £114m payout.

Whilst the RFU will lose £107m from no 2020/21 Twickers matches, according to them.

Being a single annual event, without which the All England Lawn Tennis Club might’ve had a serious blow, I assume they got organised on a belt and braces policy.

 

[Tim Over Whelmed]

Whether the insurance policies cover Covid or not, will not change clubs obligations to refund supporters who are legally prevented from using their tickets. Insurance is a bit of red herring.

Not saying it changes the obligation but IF they were covered they'd have to wait until the insurance company were satisfied the ticket could not be used in some way and IF the club did pay out earlier it may make any insurance payout invalid.

 

[BluesRockDJ]

The only thing announced so far is that for direct debit payers refunds will come in the form of reductions on next seasons payments

which we won't get to see either.....................

 

[Driver8]

My comments were aimed at a single event, Norwich away. I agree with you on the season ticket scenario, which the club have outlined their position on. No surprise about Ticketmaster, hope it’s sorted

GnR finally cancelled today. No news on refund though!

 

[atomised]

which we won't get to see either.....................

We wont get to see next seasons payments? How come?