[Technology] Whats the best company for home broadband?

[Cadiz Seagull]

My BT contract expires shortly and although I've checked a few comparison sites there are loads of offers from loads of companies, some Ive never heard of. Which companies would you recommend? Or avoid? I'm in Bexhill and have access to fibre (I think)

BT were charging me £39 a month which did include first 18 months BT Sports which was a bonus but not really necessary but this is about to go up to around £57. Latest test showed 42.4 upload and 10.9 download.

I just need a decent broad bad connection, just one PC and my mobile. No landline calls, no gaming (unless you count Solitaire and Sudoko) just need internet and emails, watching occasional live TV such as the news while working. And never never never any iffy footy streams

Any suggestions welcomed by a 73 year old technophobe who failed the entry exam to the BG college of IT.

 

[Triggaaar]

Given that it's just one PC and a mobile, and no online gaming, you don't really need much. You just need something that's better value. See what's cheapest, and look for info on them here: https://www.ispreview.co.uk/review/top10.php

 

[beorhthelm]

Plusnet, get a deal plus probably cash card, includes BT sport though they dont advertise it well.

 

[Brian Parsons]

Avoid Talk talk at all costs.

Sent from my SM-A505FN using Tapatalk

 

[Thunder Bolt]

Switched to NOWTV last January for 17.99 for 12 months, rising to 27.99 after that. That's broadband & landline phone.

 

[Wardy's twin]

My BT contract expires shortly and although I've checked a few comparison sites there are loads of offers from loads of companies, some Ive never heard of. Which companies would you recommend? Or avoid? I'm in Bexhill and have access to fibre (I think)

BT were charging me £39 a month which did include first 18 months BT Sports which was a bonus but not really necessary but this is about to go up to around £57. Latest test showed 42.4 upload and 10.9 download.

I just need a decent broad bad connection, just one PC and my mobile. No landline calls, no gaming (unless you count Solitaire and Sudoko) just need internet and emails, watching occasional live TV such as the news while working. And never never never any iffy footy streams

Any suggestions welcomed by a 73 year old technophobe who failed the entry exam to the BG college of IT.

Are you happy with the service they provide? if so go back to them via the loyalty team and they will offer you a better deal.

 

[Braggfan]

I've had BT and Virgin in the past. I've found the Virgin broadband far superior, with BT very noticeably having more problems and for longer durations. However Virgin customer service is one of the worst experiences a human being can endure, so if you do have a problem you're probably better off asking the cat for help. I'd be loathe to recommend Virgin because of their customer service but, and I hate to admit, their broadband was good.

 

[Silverhatch]

avoid talk talk at all costs.

Sent from my sm-a505fn using tapatalk

absolutely do not go near talktalk

 

[Sussex Nomad]

Avoid Talk talk at all costs.

Sent from my SM-A505FN using Tapatalk

Since I went with their fibre it cuts out 2 to 3 times an hour. F'kin useless.

 

[Shropshire Seagull]

I think experience is hugely dependent on where you are, geographically.
BT in one town might be great because it's just upgraded its infrastructure, but 10 miles away, might be a different experience.

If customer service is important - which and Money-supermarket have national ratings for this.

If price is everything, again, the compare sites will tell you who is tops

 

[METALMICKY]

Anyone got experience of vodaphone broadband? As I have currently have SIM only mobile deal they are offering Superfast 2 broadband (63mps) deal for £21 a month. Obviously actual speed will depend on my location and located BT wiring set up.

A quick check on Google suggests some issues and poor customer service. However, I'm mindful that people tend to only review when things are bad. Accordingly, would be interested to hear from anyone who has good experience with vodaphone.

 

[Sussex Nomad]

Anyone got experience of vodaphone broadband? As I have currently have SIM only mobile deal they are offering Superfast 2 broadband (63mps) deal for £21 a month. Obviously actual speed will depend on my location and located BT wiring set up.

A quick check on Google suggests some issues and poor customer service. However, I'm mindful that people tend to only review when things are bad. Accordingly, would be interested to hear from anyone who has good experience with vodaphone.

Had Vodafone in Crawley, no complaints.

 

[paul-brighton]

Anyone got experience of vodaphone broadband? As I have currently have SIM only mobile deal they are offering Superfast 2 broadband (63mps) deal for £21 a month. Obviously actual speed will depend on my location and located BT wiring set up.

A quick check on Google suggests some issues and poor customer service. However, I'm mindful that people tend to only review when things are bad. Accordingly, would be interested to hear from anyone who has good experience with vodaphone.

All broadband with the exception of Virgin run over the BT copper lines. The speed you will achieve is purely down to line quality and, in the case of FTTC, distance to the cabinet.

Regarding Vodaphone BB if you do go for it I would suggest you set the DNS servers in your router to use Google (8.8.8.8) rather than the default Vodaphone DNS as they keep having issues with their DNS servers going down.

If you interested in likely speeds and are with BT you can check here: www.dslchecker.bt.com

 

[disgruntled h blocker]

It really depends where you live and if there are any Alt-Nets there (HyperOptic, CityFibre, GigaClear) etc as these tend to offer better connections than other providers.

 

[Green Cross Code Man]

Plusnet, get a deal plus probably cash card, includes BT sport though they dont advertise it well.

Doesn't include BT sport unless as introductory offer, my dad's has now run out and it's a tenner a month. They also had horrendous problems with billing earlier this year and many customers (dad included) didn't receive a bill for months.

 

[Green Cross Code Man]

Are you happy with the service they provide? if so go back to them via the loyalty team and they will offer you a better deal.

This. I have similar speeds to the OP with BT also, but pay half as much. They will want to retain.

 

[East Staffs Gull]

It really depends where you live and if there are any Alt-Nets there (HyperOptic, CityFibre, GigaClear) etc as these tend to offer better connections than other providers.

Been with HyperOptic for just over a year. Signed up for 30mbps, but could have paid more for a faster connection. The connection has never dropped below that. A couple of months ago they upped me to 50mbps, at no extra cost. Absolutely delighted with their service.

 

[Theatre of Trees]

https://www.zen.co.uk

Been with them for 15 years have only ever had two problems, both of which were dealt by a real person over the phone from their offices in Rochdale. Works out about £25 a month which has been the price for a number of years.

 

[Nitram]

I’ve had Sky and BT and Sky always wins with me. Generally Sky have better reviews, BT have a poorer reputation. I found it easier negotiating deals with Sky than BT especially recently.
With BT as someone else has said call them with a question over best price. Say you are not in a position to pay the increase. I would also get a figure from one of the price comparison sites, match the criteria especially estimated speeds, to show you are comparing like for like, and tell them the price and see if they can match.
If you are content with BT staying with them might be easiest option, but let them know you are not a mug and know the prices of their competitors.

https://broadband.moneysavingexpert.com/

 

[kjgood]

Anyone got experience of vodaphone broadband? As I have currently have SIM only mobile deal they are offering Superfast 2 broadband (63mps) deal for £21 a month. Obviously actual speed will depend on my location and located BT wiring set up.

A quick check on Google suggests some issues and poor customer service. However, I'm mindful that people tend to only review when things are bad. Accordingly, would be interested to hear from anyone who has good experience with vodaphone.

With Vodafone fibre get a solid 36 mbps havent ever noticed an outage I have no complaints, is faster than the sky service I had before and cheaper as well.