West Stand Catering (again)

[Vegas Seagull]

In the WSL things were improving when they installed a semi permanent beer stall which wonderfully had 30 poured pints of Harvey's sitting at HT ready to go. Unfortunately just like every other outlet they have felt the need to add FOOD in the form of a hot dog stall. The 2 staff took at least three minutes to serve 3 hotdogs to one person & no drink, instead of 10? (£40) of pre poured drinks..,,

 

[Super Steve Earle]

Pie crusts too hard now.

 

[The Buttery Biscuit Base]

 

[wehatepalace]

lovely story, It goes without saying that you're a Harveys drinker

I'm confused, why does the post you've quoted say hb&b ?

 

[crabface]

It's just not as simple as that though, is it?

My post-match WSL (North end) experience was woeful. We didn't want to join the big train queue and are happy to linger, chat and have a pint or two.

But the queue for the train probably moved quicker than the catering queue I was in. Having seen people join the adjoining queue considerably later than I had, reach the front and get served we played the odds and I joined the back of that queue, leaving [MENTION=249]edna krabappel[/MENTION] in the original queue. I got to the front of my queue quicker than Edna who, by this time, had probably been queueing for close to 15 minutes. The guy then proceeded to get me a pint of Harveys - I wanted 2 pints of Strongbow. He then returned with 1 pint of Strongbow and I had to ask for the other one. All the while this was going on there must have been 8 catering staff gathered around a Harveys barrel/keg/whatever trying to get some out.

It was all painful and slow.

After the first pint we headed for the more welcoming (and efficient) environs of the Battle of Trafalgar.

I'm happy to give the club money and I've no issue with paying a little over the odds to do so, but sometimes it feels like a real fight to actually get my money to them.

Believe i was stood next to you, waiting 10 minutes for the barrell of Harveys to be changed having been told it would only be a minute. It was painful and the staff didnt seem to understand the concept of serving multiple people at once.

 

[BNthree]

The “frictionless” bar in West malfunctioned for the third match in a row last night, causing lots of friction. Can see it being ditched and turned back into a conventional bar again.

 

[Tom Hark Preston Park]

The “frictionless” bar in West malfunctioned for the third match in a row last night, causing lots of friction. Can see it being ditched and turned back into a conventional bar again.

 

[GJN1]

Yesterday queued for my statutory pre match pie (the special this time), and pint (Harvey's of course) at the WSU Outlet nearest the north stand. I placed my order and attempted to pay (as always) by ecash , having verified I had sufficient funds before leaving home. The nice young chap who served me really had no concept of the system and eventually had to get the young lady on the adjacent till to take my money. This would have been alright if he hadn't then produced a plastic tumbler that contained 50% beer and 50% froth!
NOW NOBODY GIVES ME SHORT MEASURE ON ALE!!!!!!!!! - he did say, "it's my first week" - as if that should be some form of justification!

Leave the lad alone. He wouldn't have poured it, would he?

 

[TWOCHOICEStom]

Leave the lad alone. He wouldn't have poured it, would he?

"Lad"? He's approaching retirement age by now!

 

[Terry Butcher Tribute Act]

West Stand Lower catering is an embarrassment compared to other stands.

 

[Happy Exile]

The catering in WSU seems to hit issues more regularly than it should but...I'm struggling to think of a ground that does it well. Over the past couple of seasons I think I've been to all the current PL grounds except Luton and Bournemouth and only Spurs sticks out as being obviously better run and not a test of resilience (just the wallet) to decide to start queuing for a burger and drink.

A lot of the clubs make our catering set up seem like a model of function and speed and successful modernity by comparison. Any difference in efficiency is mostly down to staff I think, and maybe that's because clubs might put the most experienced staff with away fans because of the heightened potential for twattery?