[Albion] Wallet ticket upload

[MACCAPACCA]

My season ticket pass in my wallet is currently showing us v Arsenal from 31/12. Tried turning off and on automatic update but no change. Anyone else with this issue?

 

[Right Back]

Mine won’t update from Everton.

 

[Elbow750]

My season ticket pass in my wallet is currently showing us v Arsenal from 31/12. Tried turning off and on automatic update but no change. Anyone else with this issue?

MIne is showing Southampton . But I have had games in the past where it only updated an hour or so before kick off.

 

[Stat Brother]

My season ticket pass in my wallet is currently showing us v Arsenal from 31/12. Tried turning off and on automatic update but no change. Anyone else with this issue?

I've been doing the manual reload from the 'points' section of the website, but didn't for the last game.
It wasn't a problem though as I got in with the ticket showing the previous game.

 

[BNthree]

Goni to ticket details and turn off automatic updates. Come out of that menu and close wallet. Open up again and open ticket and go to details again, then turn on automatic updates. It should update to show Southampton game

 

[Machiavelli]

Mine is uploaded.
On a slightly related note, I'm trying to upgrade an u18 (season) ticket to an adult for this game. It looks as though the only way to do this is to go into that account (the u18 is my son), but we haven't done this before, and have no idea what his log-in details are.
Does anyone know of a way around this? Or, as an alternative, I suspect the ticket office will sort it out -- does anyone know when it opens tomorrow?

 

[kevo]

It doesn't always update. I think the QR code is the same anyway. It wouldn't update for me v Everton, it was showing Wolves and the code still worked. I wish it hadn't.

 

[Is it PotG?]

Mine says Apoel Nicosia at home.

 

[John Byrnes Mullet]

Never had any trouble before the Wolves game but had to manually upload for Everton game.

 

[dazzer6666]

The ticket shown doesn’t matter….as long as it’s a ST it’ll work at the gates. Mine has been at least a game behind for weeks.

 

[A mex eyecan]

Goni to ticket details and turn off automatic updates. Come out of that menu and close wallet. Open up again and open ticket and go to details again, then turn on automatic updates. It should update to show Southampton game

tried that still doesn’t change. has worked perfectly since it’s introduction until about a month back, given the amount of people now getting problems i assume it’s something they’ve changed and now causing issues.

 

[AstroSloth]

The ticket shown doesn't matter as long as it's your season ticket, it's a graphical bug nothing else.

If you scan the ticket and it doesn't work it's something wrong with the ticket.

 

[mlg57]

Mine hasn't updated since Wembley but I just use the show code option below the ticket and that works.

 

[AstroSloth]

Mine hasn't updated since Wembley but I just use the show code option below the ticket and that works.

You shouldn't have to use the show code option anyway.

Your season ticket has a set code it gives out, it's basically a fancy contactless card like we used to have.

The only thing that updates is the graphic that shows. If your ticket doesn't work it's a problem with the ticket itself.

 

[Official Old Man]

You only need to scan the bar code, doesn't matter which game it shows, as long as it's a ST.

 

[AstroSloth]

You only need to scan the bar code, doesn't matter which game it shows, as long as it's a ST.

It's a QR code but you don't even need to scan that if your device is capable of contactless.

 

[Official Old Man]

It's a QR code but you don't even need to scan that if your device is capable of contactless.

I stand corrected, but not for long my knees are killing me. Oh, and my phone doesn't 'tap'.

 

[redoubtable seagull]

Anyone know what time the ticket office opens today for calls?

 

[nickbrighton]

If the club would pay me several thousand pounds, I could tell them how to "fix" the not updating ticket issue quite easily and very cheaply. In fact I will give it to them for free- all that needs to happen is to not display the fixture details on the mobile season ticket. Just leave it as a generic Season Ticket.

Think how much angst that would save fans though it would substantially reduce the constant "my season ticket hasnt updated" threads before almost every home match that appear on NSC

 

[jonny.rainbow]

My season ticket has randomly disappeared from my ticket wallet.

When I try and download it in the Albion ticket app it says Safari is unable to download.

What a load of crap. Bring back the smart cards.