Unreadable Heritage Stones

[birthofanorange]

Yes, an incredibly obtuse response from someone who calls themselves an 'Insider' and quite frankly pretty insulting to fans who have paid over the odds for a piss-poor product.

There is absolutely NO good reason to ignore complaints on this scale.

 

[Insider]

Yes, an incredibly obtuse response from someone who calls themselves an 'Insider' and quite frankly pretty insulting to fans who have paid over the odds for a piss-poor product.

There is absolutely NO good reason to ignore complaints on this scale.

Sorry, but I haven't ignored your complaint. I have actually looked at the stones, and to me they were quite readable. If you disagree, or feel you have been short changed on what you felt was the product you were sold, then a call to Customer Services to make a personal complaint would be the sensible next step.

I have also escalated yours (and others) comments to club management.

Thank you for your considered reply re: the Heritage Stones

 

[magoo]

Sorry Insider but when i looked a few weeks ago quite a lot were verging on unreadable unless they have been redone now?

 

[birthofanorange]

Thank you for taking the time to post a more satisfactory reply on this thread. It was not my intention to imply that you, specifically, had ignored all the complaints posted here, rather that the Club itself had.

As for customer services.....well, it is quite obvious to me that they are either unable or unwilling to respond, despite e-mails that have been sent.

However, now that you have escalated this to management level, I hope that we receive a constructive statement in the very near future.

Cheers

Gary

 

[Insider]

Not a problem. Drop me a PM with your full details and I will pass onto CS and ensure they contact you, however, don't forget if you check the charter the response time is up to 10 working days (although usually much quicker) for emails, more urgent queries should be dealt with by phone.

 

[birthofanorange]

Appreciate the suggestion, but as my full details (along with a reasonably drafted letter - via e-mail) have already been sent to customer services, Martin Perry and Ken Brown, I would hope to receive a reply anyway.

In response to your offer - and I quote:

".... pop up during the week and I will quite happily look at them with you! "

I am available on Tuesday 20th Sept. to do just that. In fact, it would be interesting to see if any others who have contributed to this thread would also be willing and able to join us?

So, over to you folks!

Gary

 

[del strangefish]

Agree that they are too dull and should be white as they would be much brighter but again with a bit of footfall or vehicles and rain they would be covered again. I have one in memory of my Dad, but it is there and we know where it is! Simple solution would have been to have it on a wall!

No gripes as you can't win them all!

Agree with this.
Changing the lettering from blue to white or gold would definately be an improvement and not as costly as replacing the whole stones!!

 

[magoo]

What time?

 

[birthofanorange]

Agree with this.
Changing the lettering from blue to white or gold would definately be an improvement and not as costly as replacing the whole stones!!

So, how much would it cost then...and whom?

Also, you failed to point out other rather pertinent facts, namely:

- quality compared to that which was advertised (answering 'I've been to have a look and they are readable' doesn't answer the question)

- The state they are in (answering well they are driven over) doesnt again answer the question).

- the location and the alive and kicking response (no attempt to answer this)

- failure to locate two or more items for the same family together (no answer)

- errors (no answer)

Do these matters have no bearing on your opinion?

Gary

 

[birthofanorange]

What time?

Let's see who is available and then see if someone is happy to meet up to discuss the situation.

Gary

 

[Dawn Korus]

Do I officially own my stone? If so I may go and paint it myself.

Quality is an issue and I think the concernns should be addressed

 

[Dawn Korus]

duplicate post

 

[Gus is god]

Am i the only one that thinks these responses are pretty poor going. I don't think the club are going to give a straight answer at all.

 

[birthofanorange]

Am i the only one that thinks these responses are pretty poor going. I don't think the club are going to give a straight answer at all.

See the new thread.

 

[saltdeanseagull1]

Where is the new thread?

 

[eastlondonseagull]

I think they are awful.

Got to say, I'm extremely glad I didn't waste £100 on one of them. Several of my friends who paid for stones are well pissed off

 

[Bozza]

A bounce because I'm sure when I was at the Amex on Tuesday and walked past the stones, it seemed as though a single column of the stones was in a far lighter grey than the others and more legible as a result.

I'm not sure if they've always been there or have been cleaned or replaced even, but the difference was quite noticeable.

 

[Hove Seagull]

A bounce because I'm sure when I was at the Amex on Tuesday and walked past the stones, it seemed as though a single column of the stones was in a far lighter grey than the others and more legible as a result.

I'm not sure if they've always been there or have been cleaned or replaced even, but the difference was quite noticeable.

We spotted that one column of lighter ones before the Leeds match. So, if they are cleaning them, it's a slow process!

 

[Acker79]

Did the meet up happen? How did it go?

 

[Giraffe]

I think that one column has always been there, could be wrong, but certainly noticed it a whole back.

Any news on what the club said?