Indeed. I once spent nearly an hour on a call from someone from "Microsoft" going through some fault finding ( obviously never actually giving them access ). They stuttered when I said I worked for a Microsoft partner and so had access to the Microsoft phone directory and could they give me the name of the department they worked for. It was just so funny when the agent realised he'd been led along - all the effing and blinding etc - I told him he was a grade A **** and that I hoped his mother had disowned him .... all done in an open plan office !
). We wasted their time in subsequent calls, ever more desperate and keen at their end.
