Guy Fawkes
The voice of treason
- Sep 29, 2007
- 8,299
It is reasonable to expect contingency plans for paying travellers and that some form of communication would be going on within the organisation that could be transmitted to help stranded passengers. Even in a tragic case such as you cite.
They said that there was an incident near Arundel, so they communicated that, maybe they thought it better not to give out any more detail than that
How can they announce when the line will be open again if it is something that can take 5 minutes or 5 hours to resolve? If there isn't a diversionary route trains can take around the incident, what can they do? - if you don't know how long it will take, how can you advise passengers whats the best way to get home (send them to a bus station only for the line to reopen minutes later?)
Admittedly i don't use the trains very often but i think that in the past there was an incident which affected my route and i ended up waiting on a train for several hours whilst it was dealt with with no information about how long we would be there and so on. (i think the train i was on was approaching the station in question)
If it was a planned disruption, then yes it's fair to assume that they would plan or it and provide help to passengers (replacement bus service) but are they supposed to have a fleet of buses and drivers on stand by just in case of something like that? - is that reasonable?