[Sussex] Train Compensation?

[maffew]

SO got up this morning all packed for holiday with the kids, meant to be travelling to Cornwall

No f***ing trains from Eastbourne, or south coast it seems though I had seen no trains from Brighton today.

Need to get to Gatwick for 10 for connecting train!! Anyone know if I can claim back the taxi for this journey from Southern Fail? I dont believe there is any alternative service being offered, I bought the tickets about 3 weeks ago in person at the Eastbourne ticket office

 

[Billy Seagull]

Yes, you can get your money back

Delay Repay compensation | Southern Railway

Has a delayed service made you late? You can claim Delay Repay compensation if you’re delayed by 15 minutes or more.

www.southernrailway.com

 

[Deleted member 37369]

I very much doubt it. I’m guessing all you’ll be able to do is use good old Delay Repay to get a refund on today’s cancelled journey!

Southern - Industrial action

www.southernrailway.com

 

[HeaviestTed]

you used to be able to get the station staff to get you a taxi - not sure if they still do it but ask at least.

 

[Springal]

You can get a refund for your tickets

 

[Eeyore]

The no trains today thingy has been advertised for some time. You'll get a refund, but that'll be it.

 

[Gazwag]

The no trains today thingy has been advertised for some time. You'll get a refund, but that'll be it.

Never seen it advertised that the were no trains to London, you don't need to go to Brighton to get to London from Eastbourne. And besides the person who sold him the ticket should have know that surely.

Edit: there is a service from Eastbourne to Gatwick showing on the planner

 

[maffew]

Yeah I did see no trains from Brighton widely advertised but nothing about no Southern Trains, didn't expect an overtime ban to completely shut everything down!! En route in cab to Gatwick now, 95 quid on top of the 200 already spent on top of train tickets, which was for 3 trains to get to Newquay.. Hopefully will get some of that back, total refund on train tickets would be a nice touch but guess they might try and refund a partial journey or something...

 

[beorhthelm]

they haven't been very explicit about all trains cancelled, saying all trains would stop at Three Bridges due to Brighton Pride. easy to make the association that's only the Brighton bound trains.

can understand why no trains to Brighton, cant really see why they couldnt run trains to Eastbourne/Hastings or Shoreham without stops through B&H the otherside, DFLs wouldnt navigate themselves back to Brighton from 10 miles away.

 

[South Stand Bonfire]

SO got up this morning all packed for holiday with the kids, meant to be travelling to Cornwall

No f***ing trains from Eastbourne, or south coast it seems though I had seen no trains from Brighton today.

Need to get to Gatwick for 10 for connecting train!! Anyone know if I can claim back the taxi for this journey from Southern Fail? I dont believe there is any alternative service being offered, I bought the tickets about 3 weeks ago in person at the Eastbourne ticket office

You could write a letter to the train delivery customer service or whatever it’s called, but I suggest you save your ink. I got FA from them years ago when a train from Shoreham to London (Arsenal away) and had to drive/park at Gatwick. You can get a refund on your ticket though by delay repay .

 

[South Stand Bonfire]

You should be able to claim a two hour delay for one leg of the journey. If so and successfull, you should then get 50% of your cost back

 

[Bodian]

You should be able to claim a two hour delay for one leg of the journey. If so and successfull, you should then get 50% of your cost back

Delay Repay seems to have improved. I was delayed by 90 minutes recently (when I say 'delayed' - the train I was intending to catch was cancelled, so instead I had an extra 90 minutes wandering around the stalls in the pleasant market town I was staying in, so no great hardship in comparison to the OP) - and to my great surprise, the refunded 100% of both parts of the whole return ticket.

 

[Springal]

Was it purchased as one ticket - Eastbourne to Newquay , or did you break it up ?

 

[Tom Hark Preston Park]

Hope hmgov will be withholding part of their payment to GTR for non-provision of service to a large chunk of their network today. Not that that is much consolation to the many thousands of people who will have had their weekend travel plans wrecked at great expense and inconvenience to themselves and their friends and families. Shower of ****s

 

[Cordwainer]

SO got up this morning all packed for holiday with the kids, meant to be travelling to Cornwall

No f***ing trains from Eastbourne, or south coast it seems though I had seen no trains from Brighton today.

Need to get to Gatwick for 10 for connecting train!! Anyone know if I can claim back the taxi for this journey from Southern Fail? I dont believe there is any alternative service being offered, I bought the tickets about 3 weeks ago in person at the Eastbourne ticket office

We got stuck at Blackfriars a few weeks ago due to fatality at Purley. All trains cancelled running south and at about 12.30am Thameslink announced that basically you’re on your own get a taxi home. We ended up getting an Uber, costing £165! Did refund form for tickets and asked for Uber cost to be fully refunded supplying all relevant info. Thameslink coughed for the lot thankfully. You should get the cost of your tickets refunded but may struggle with taxi as no trains due to previously announced strikes? Would still try though..explain your situation and send receipts etc. Good luck.

 

[drew]

you used to be able to get the station staff to get you a taxi - not sure if they still do it but ask at least.

That would only happen in exceptional circumstances, ie very late cancellation of the last train home or, as happened to us, you're on the last train and it misses a scheduled stop (coming back from Tottenham a few years ago and as the train left Haywards Heath they announced it was now running straight through to Brighton. Staff at Brighton had to hastily arrange a host of taxis to Hassocks and Burgess Hill).

 

[drew]

SO got up this morning all packed for holiday with the kids, meant to be travelling to Cornwall

No f***ing trains from Eastbourne, or south coast it seems though I had seen no trains from Brighton today.

Need to get to Gatwick for 10 for connecting train!! Anyone know if I can claim back the taxi for this journey from Southern Fail? I dont believe there is any alternative service being offered, I bought the tickets about 3 weeks ago in person at the Eastbourne ticket office

Hope you made your connection, enjoy your time in Cornwall.

 

[maffew]

Was it purchased as one ticket - Eastbourne to Newquay , or did you break it up ?

It was purchased as one ticket, return from eastbourne to newquay

 

[maffew]

Hope you made your connection, enjoy your time in Cornwall.

Thanks! Made the connection at Gatwick with taxi back on schedule for now albeit with a lighter wallet

 

[Thunder Bolt]

I paid £22.50 for an off-peak return from Brighton in May, which was fine going to Victoria, but on the return leg, all trains out of Victoria going to East Croydon were cancelled until further notice due to trespassers on the line at Norwood.
90 mins later, managed to get on a Gatwick Xpress to Gatwick, where I met my husband who drove up to collect me. I got £11.50 repay.