[Albion] The now useless ticketing website

[RustyKent]

Tickets

Any other Albion+ members having problems buying tickets this morning?

 

[Sue1983]

YES

 

[trueblue]

Anyone else having problems today? Once again, trying to buy tickets on the day they're released to members as I look after this for my elderly Mum and her friend. Logged in, loads of loyalty points as they go to every home match, seats chosen and correctly assigned - and it says they're not eligible. Not the first time it's happened. Have to ring instead, hold for ages on the premium rate number and do it over the phone adding £££ to the cost. Last time, they even had the cheek to try to charge a telephone booking fee per ticket....

This time, haven't even got that far as even the phone number is cutting off. P*** poor. Used to work fine before they changed it.

 

[Napier]

Yes and really pi@@ing me off.

 

[jatw]

Yep, any ideas what to do? Can't seem to phone the ticket line either.

 

[robinsonsgrin]

bought a single ticket for bmuff.. now in queue...ffs..

 

[Sue1983]

Finally managed to get mine at 9.40

They really need to sort this out!

 

[southstandandy]

Got mine for Star Wars Episode 9 ok!

 

[Napier]

Finally managed to get mine at 9.40

They really need to sort this out!

Same here. Relieved, but most annoyed. What a clusterf$$K.

 

[Albion my Albion]

Anyone else having problems today? Once again, trying to buy tickets on the day they're released to members as I look after this for my elderly Mum and her friend. Logged in, loads of loyalty points as they go to every home match, seats chosen and correctly assigned - and it says they're not eligible. Not the first time it's happened. Have to ring instead, hold for ages on the premium rate number and do it over the phone adding £££ to the cost. Last time, they even had the cheek to try to charge a telephone booking fee per ticket....

This time, haven't even got that far as even the phone number is cutting off. P*** poor. Used to work fine before they changed it.

There are less and less humans answering customer service calls than ever before.

 

[Arcom]

Same problem. Got tickets eventually but seats not as good as the ones I had when I first logged in :-(

 

[Sue1983]

That's 40 minutes of my life (and everyone elses who has had problems) we will never get back!

What the hell is going on with the ticket site, I had the same problem last time they released tickets

 

[studio150]

Duplicate thread, worth merging

https://nortr3nixy.nimpr.uk/showthread.php?376024-The-now-useless-ticketing-website

 

[East Staffs Gull]

No problem getting Liverpool and Arsenal tickets at 9.00am.

 

[RossyG]

Got mine for Star Wars Episode 9 ok!

Yes, but there's a demand for Brighton tickets. ;-)

 

[Frankie]

I won't know until it goes to general sale , but i'm so sorry to hear everyone's having a awful time making a telephone call , i will pray for world peace and this when i get a chance .

 

[Originunknown]

Yep, can't buy for our group when we should be able to.

 

[BNthree]

That's 40 minutes of my life (and everyone elses who has had problems) we will never get back!

That's the way time works, you never get any of it back!

 

[trueblue]

Sorted. Site was up and running eventually but it's barely fit for purpose any more. Forgets the seats you've allocated, keeps changing concessions back to full price and incorrectly denies members with enough points the chance to buy, meaning you end up losing out on the best seats.

 

[trueblue]

I won't know until it goes to general sale , but i'm so sorry to hear everyone's having a awful time making a telephone call , i will pray for world peace and this when i get a chance .

Lucky for you that you have so much time to waste every time tickets are released. And that you don't find it annoying that a business that's trying to sell you something not only makes it difficult but then charges you more because their system has failed.

Good luck next week.