Or she’s saying they lied.
I am no hard line royalist but they are in a no win situation. No chance of getting Harry back if they infer his wife is not telling whole truth. They could do no more then say they will look into. In the meantime Megan and friends can carry on saying what they like.
Because Mental and Race issues were mentioned these are understandably beyond questioning. If she informed staff etc that she was really struggling with Royal lifestyle and constant attention, I can imagine she could have been repeatedly told things would get easier. I find it very hard to accept, that if they had any indication she was so bad, they would refuse help. That is what she said.