kingcole
Well-known member
I know I’ve moaned before but I’ve just wasted 15 minutes of my life on this number, spend £6 in the process and probably earned the club more than when I give them a fiver for a pint.
Knowing me, I’ll moan again too.....
These numbers are a sham. Even Ryan Air have abaondoned them yet our amazing football club is still a few steps short of amazing when it comes to their insistance on people use premium rate phone numbers, even when there isn’t a sensible alternative.
In the past, the 0344 supporter services number would process a childs upgrade. No more, they know what number you have come through on and refuse to process it.
So today at 0830 I call the 0844 number ot upgrade my kids ticket. We know it’s a number for ticket sales only, so I don’t need to listen to twaddle about rining another number if my query isn’t ticket related.
After digesting all that shite I press 1 as it’s the option I need. Only to be told the line isn’t open until 9am. I could have been told this at the outset.
So, I just call again (0920) and this time I have to wait a good 10 minutes to speak to an operator. Whilst I’m waiting I have voice overs in a Northern accent. No problem with northern accents, but this is Brighton I’m calling.
Then, when the phone is answered, I’m put back on hold as the chaps never heard of a ticket upgrade. He comes back and says I need to call Brighton to upgrade the ticket. I ask the number (knowing the answer). Yes, it’s the same one but you have to call after 1000 on Saturdays and then the club, not some clueless agency will answer the phone.
Of course, I could queue up, but the club (sensibly) discourage this when I can simply be emailed the ticket.
Why is the club waiting for these phone numbers to be made totally illegal. It has the moral high ground in so many areas, yet when someone simply cannot be completed online, we are forced to ring this rip off phone number.
I apprecaite calls are less from landlines, but I think I’m in the majority now that, outside of work, don’t use a landline any more. My mobile operators 40ppm charge seems typical. It reminds me of these 08 numbers in the 80’s people called to hear someone heavy breathing!
Knowing me, I’ll moan again too.....
These numbers are a sham. Even Ryan Air have abaondoned them yet our amazing football club is still a few steps short of amazing when it comes to their insistance on people use premium rate phone numbers, even when there isn’t a sensible alternative.
In the past, the 0344 supporter services number would process a childs upgrade. No more, they know what number you have come through on and refuse to process it.
So today at 0830 I call the 0844 number ot upgrade my kids ticket. We know it’s a number for ticket sales only, so I don’t need to listen to twaddle about rining another number if my query isn’t ticket related.
After digesting all that shite I press 1 as it’s the option I need. Only to be told the line isn’t open until 9am. I could have been told this at the outset.
So, I just call again (0920) and this time I have to wait a good 10 minutes to speak to an operator. Whilst I’m waiting I have voice overs in a Northern accent. No problem with northern accents, but this is Brighton I’m calling.
Then, when the phone is answered, I’m put back on hold as the chaps never heard of a ticket upgrade. He comes back and says I need to call Brighton to upgrade the ticket. I ask the number (knowing the answer). Yes, it’s the same one but you have to call after 1000 on Saturdays and then the club, not some clueless agency will answer the phone.
Of course, I could queue up, but the club (sensibly) discourage this when I can simply be emailed the ticket.
Why is the club waiting for these phone numbers to be made totally illegal. It has the moral high ground in so many areas, yet when someone simply cannot be completed online, we are forced to ring this rip off phone number.
I apprecaite calls are less from landlines, but I think I’m in the majority now that, outside of work, don’t use a landline any more. My mobile operators 40ppm charge seems typical. It reminds me of these 08 numbers in the 80’s people called to hear someone heavy breathing!
