[Albion] Spurs ticket fiasco.

[lawros left foot]

My Son is a WSU season ticket holder, he couldn’t make the original Spurs fixture, so paid the £20 and transferred it to my daughters fiancée before the game was postponed.

Now the game has been re-arranged, my daughters fiancée can’t make it, but, my son can.

Will the club allow my son to use his ST or will he have to buy a ticket?
As far as we can make out, the club won’t allow him to use his own season ticket.

 

[Is it PotG?]

Using the word 'fiasco', it appears you already have the answer.
.

 

[lawros left foot]

Using the word 'fiasco', it appears you already have the answer.
.

We do have our suspicions, and we are hoping we have misunderstood.

 

[South Stand Bonfire]

My Son is a WSU season ticket holder, he couldn’t make the original Spurs fixture, so paid the £20 and transferred it to my daughters fiancée before the game was postponed.

Now the game has been re-arranged, my daughters fiancée can’t make it, but, my son can.

Will the club allow my son to use his ST or will he have to buy a ticket?
As far as we can make out, the club won’t allow him to use his own season ticket.

Have you asked the club?

 

[lawros left foot]

He has emailed the club.

I think he is waiting for a reply,

The original terms and conditions say that the ticket cannot be transferred back. There has been no advertised change to that policy ( so far)

 

[BNthree]

My Son is a WSU season ticket holder, he couldn’t make the original Spurs fixture, so paid the £20 and transferred it to my daughters fiancée before the game was postponed.

Now the game has been re-arranged, my daughters fiancée can’t make it, but, my son can.

Will the club allow my son to use his ST or will he have to buy a ticket?
As far as we can make out, the club won’t allow him to use his own season ticket.

Your son can just use the print at home ticket that was generated for the fiancee and no one will be any the wiser. No drama.

 

[lawros left foot]

Your son can just use the print at home ticket that was generated for the fiancee and no one will be any the wiser. No drama.

My daughter fiancé has put it on his phone. It has not been updated.

I think.

 

[BNthree]

My daughter fiancé has put it on his phone. It has not been updated.

I think.

When sharing you get a print at home PDF and the mobile ticket in the same email (or least I did when I shared a ticket for the Burnley match). Your son will have the original email with both. Just print the ticket and problem solved.

 

[lawros left foot]

When sharing you get a print at home PDF and the mobile ticket in the same email (or least I did when I shared a ticket for the Burnley match). Your son will have the original email with both. Just print the ticket and problem solved.

Cheers , I’ll tell him.

 

[Super Steve Earle]

I am sure if the OP is reasonable, and doesn't slag off the club by starting a thread on the local Albion forum by referring to a ticket fiasco before checking with them first, they will be very happy to be flexible and help out. After all, nobody's fault and beyond everyone's control, so why would the club not assist? They also have phone numbers to call Supporter Services. Not sure if they might help?

 

[Medwayseagull]

I thought this was covered in the club website article regarding the new date for the game.

 

[pure_white]

Email from club said "If you listed your seat for resale for the original match date, please note this will have been reversed and your ticket will no longer be listed. If you are unable to attend, you can list your seat for resale again."

 

[Seaview Seagull]

Email from club said "If you listed your seat for resale for the original match date, please note this will have been reversed and your ticket will no longer be listed. If you are unable to attend, you can list your seat for resale again."

That's not the OP's situation. That ticket was transferred via the £20 payment option to another person. The website is clear that this cannot be reversed. I agree that this is a mess but that's what the club is saying and in fact said all along once the match was postponed. It may be that in special circumstances supporter services can help and usually they try to do all they can, but it would be a concession not a right.

 

[Springal]

Personally I’d not be putting this on the forum -
Or social media. Instead quietly download the ticket as a PDF and use it. Chance of being ID’d is low, chance of a steward caring even lower.

Yes it is ridiculous that this is in place and I’d bet if challenged in law the club would struggle to argue it’s fair

 

[Creaky]

I am sure if the OP is reasonable, and doesn't slag off the club by starting a thread on the local Albion forum by referring to a ticket fiasco before checking with them first, they will be very happy to be flexible and help out. After all, nobody's fault and beyond everyone's control, so why would the club not assist? They also have phone numbers to call Supporter Services. Not sure if they might help?

You’d think, but no.

Season ticket can’t apparently be reactivated but as others have said the original print at home ticket remains valid.

 

[studio150]

This fun situation is not just restricted to the Albion.

I was speaking to a friend who is a Manchester United ST holder, and they told me that there were loads of ST holders unable to get into see the start of the game on Tuesday as they were unable to attend the earlier date so transferred the ticket for this game onto someone else, and could then make the rearranged game, but their ST was disabled and the QR code didn't work at the turnstiles, so lengthy queues at the ticket office to sort out.

Still plenty of time to resolve the issue with the Ticketing team before the Spurs game.

 

[Springal]

Still plenty of time to resolve the issue with the Ticketing team before the Spurs game.

Don’t do this.

 

[Guinness Boy]

Nearly merged threads and then realised this was a new and different Spurs ticket fiasco.

 

[lawros left foot]

That's not the OP's situation. That ticket was transferred via the £20 payment option to another person. The website is clear that this cannot be reversed. I agree that this is a mess but that's what the club is saying and in fact said all along once the match was postponed. It may be that in special circumstances supporter services can help and usually they try to do all they can, but it would be a concession not a right.

This.

 

[pure_white]

That's not the OP's situation. That ticket was transferred via the £20 payment option to another person. The website is clear that this cannot be reversed. I agree that this is a mess but that's what the club is saying and in fact said all along once the match was postponed. It may be that in special circumstances supporter services can help and usually they try to do all they can, but it would be a concession not a right.

yes i was just quoting what was sent. I think the problem will prevent some fans doing anything but hang on just in case game is off and no hassle on reschedulled date. Doesnt help bums on seats.