So what's the catch with the Three mobile network?

[clippedgull]

I have just gone onto the Three networks 3-2-1 Pay As You Go as I am a reasonably light user.

Can't complain at 3p per minute for calls, 2p per text, and 1p per mb of data.

 

[SeagullSongs]

My mum is with 3 and finds the signal problematic and the customer service even worse. I haven't personally had any experience with them though.

 

[beorhthelm]

Just about everyone I talk to says they are leaving their network to go to Three. Do any of you techies know if everyone in the country went to Three eventually, would the network cope?

this is what im concerned about, as they have the smallest network and i'm not sure how they going to cope with increased popularity. the 321 deal someone mentions is an excellent deal for casual users and allows them to become moderate to high users (~1GB for £10).

 

[Ali_rrr]

Been with them for 3 years now. You get some proper good deals when you upgrade. I'm on a rolling 1 month contract 400 minutes, 5000 texts and unlimited data only £12 a month. No network problems ever really, although getting data at the amex towards the end of the season was near impossible. They really must feel I take the mick with the data I use, constantly using Spotify, Skype and Youtube on it. The customer service is poor, and it's a call centre in India which deals with your requests. Other than that, I really rate them.

 

[Muzzy]

Really ? I accidentally missed one of my contract payments as it comes out of a different account to some other Direct Debits - the customer service centre said it was no problem at all and they would try 1 week later - so they dont cut you off really quickly !!

My mate must be telling porkies then... He told them to shove there business after he missed his payment date and they cut him off immediately.

 

[wilko1]

Was with 3 for two years.... Ok reception generally but unfortunately there is a big black hole in the Hove area
Church Road especially ....and close to where I live

 

[Poyetry In Motion]

With great service why would you want to?

End of contract negotiations, altering of bank / personal details, etc A truly testing experience ( for me anyway )

 

[spongy]

I've been on 3 for 7 years now, never had any major problems, in woodingdean where I lived the phone signal was excellent but the 3G was a little slow at times, now I live in Burgess Hill and the phone signal is always good, the 3G signal is poor at home but I have sky broadband so use my wireless at home, at work the other side of town it's just as good as anywhere I was in Brighton.

I'm on the One Plan with an iPhone5 and spend a lot of time browsing with unlimited voice, data and texts and have never once been over my monthly fee.

Customer services can be hard work but they're generally always polite and will work hard to help fix any issues, it's just it's all completely based in India so stereotyping will happen.

 

[melias shoes]

Been with 3 for 6 years. Can't fault it. Never had a problem with signal and unlimited internet where I take liberties. Used to have vodafone and I found that utter rubbish in everything.

 

[yxee]

Never had any signal problems anywhere in Brighton/Hove, nor with the internet. Unlimited is unlimited, and usually good enough to stream videos in moderate quality. Can't see why I'd ever leave after the signal and billing issues I've experienced with pretty much every other provider.

 

[smudge]

Glad I read this. Really looking forward to telling O2 to shove it when I get home. Hopefully, the same slice that gave me attitude when I asked if it was possible to upgrade to an i-phone 5 one month early before I go away with work.
Looks like 3 could be the way ahead.

 

[The Kid Frankie]

I switched to 3 at the end of May. Had no issues with the network, seem to get fast 3G in lots of places I didn't with Vodafone. I also had the spin from Vodafone about there being restrictions on the unlimited data, but I've been promised I can use it to my hearts content as so far they have lived up to that promise.

Where I have had a fairly annoying problem, was when I initially signed up. I signed up for the Ultimate 1000 contract, which is 1000 minutes, 5000 texts and unlimited data for £30 per month. The first bill was fine but the next came in at about £52, so I rang them to query it, turns out they had stuck me on the ultimate 100 tariff and I'd gone over my minutes allowance. Trying to sort this with the Indian call centre was a serious nightmare as they didn't have a scooby what I was on about half the time, and I could barely understand what they were on about. I eventually resolved it but I had to go to the 3 shop in Churchill Square.

In summary, the deals are good and coverage is decent, but if there is any problems then expect stress as the customer service is shocking.

 

[Albumen]

The voicemail wont be linked up to your iphone so you wont know who's called until you hear the message. That's my only issue with them.

 

[hybrid_x]

a rolling 1 month contract 400 minutes, 5000 texts and unlimited data only £12 a month.

probably the best deal i have seen anywhere on this planet since mobile phones began.......well done sir!!!

 

[dougdeep]

They just rung me and offered me the Samsung Fame for £10 a month with lots of minutes and texts. Not the best phone in the world but a pretty good deal for the price.