[Football] Sheffield ticket chaos

[B-right-on]

Imagine the meltdown if that happened here. There already was a meltdown without this f-up.

"Sheffield United fans looking to secure their seats for this month’s FA Cup semi-final at Wembley faced ticket chaos this morning - with supporters without season tickets able to purchase a week early.

Tickets for the final-four date with Manchester City went on sale this morning at 9am, supposedly to give a week of priority to fans who have a season ticket for the current campaign. Sales were due to open to members next Thursday, with any remaining seats going on sale a day later."

Sheffield United Wembley ticket chaos as fans exploit ‘glitch’ to book seats early

Tickets for Wembley were supposed to go on sale to season-ticket holders only at 9am this morning

www.thestar.co.uk

 

[Goldstone1976]

For all the occasional angst on here about how our club behaves, it’s instances like these that demonstrate how right BHA get most things.

This cock up is monumental! They’ve either got to leave it be, refund everyone and start again, or go through a long, painful process of manually changing the outcome (including allowing those legitimate buyers who had to buy separated seats to relocate next to each other). A nightmare!!

 

[Guinness Boy]

For all the occasional angst on here about how our club behaves, it’s instances like these that demonstrate how right BHA get most things.

This cock up is monumental! They’ve either got to leave it be, refund everyone and start again, or go through a long, painful process of manually changing the outcome (including allowing those legitimate buyers who had to buy separated seats to relocate next to each other). A nightmare!!

100% this.

When you hear about how other clubs sell away and Wembley tickets, our system is so much better. No surprise it was designed by TB.

 

[nicko31]

For such a big game that is one monumental f**k up

 

[B-right-on]

100% this.

When you hear about how other clubs sell away and Wembley tickets, our system is so much better. No surprise it was designed by TB.

Exactly. I had to wait for A+ tier 2 to get tickets because that's my eldest daughters level despite her being a STH for 8 years before this season and only couldn't continue because she's got a baby and planned on and is having no 2 this year. But no complaints from me, more than happy to get to tickets.

 

[Paulie Gualtieri]

no official comms on their club Twitter acknowledging the issue, does the club actually know?!

 

[WATFORD zero]

no official comms on their club Twitter acknowledging the issue, does the club actually know?!

It says it was fixed by lunchtime yesterday, so I think so. More likely they're trying to figure out WTF they are going to do before releasing a communication

I would go for cancel them all and start again (if there's time).

 

[Neville's Breakfast]

For all the occasional angst on here about how our club behaves, it’s instances like these that demonstrate how right BHA get most things.

This cock up is monumental! They’ve either got to leave it be, refund everyone and start again, or go through a long, painful process of manually changing the outcome (including allowing those legitimate buyers who had to buy separated seats to relocate next to each other). A nightmare!!

Wouldn’t it be quite straightforward to just cancel all tickets and start again on a new date ? I think this happened for one of our away games on a much smaller scale when people were accidentally allowed to purchase before the correct date.

 

[Jim in the West]

It says it was fixed by lunchtime yesterday, so I think so. More likely they're trying to figure out WTF they are going to do before releasing a communication

I would go for cancel them all and start again (if there's time).

There is no good option - but telling 34,000 people to scrub their cup SF plans and reapply seems like the worst!

 

[WATFORD zero]

There is no good option - but telling 34,000 people to scrub their cup SF plans and reapply seems like the worst!

If they had sold out the tickets a week ago maybe, but a few thousand less than 24 hrs ago

 

[Seagull27]

If they had sold out the tickets a week ago maybe, but a few thousand less than 24 hrs ago

Tough when many will have already have booked transport/hotels though

 

[Neville's Breakfast]

There is no good option - but telling 34,000 people to scrub their cup SF plans and reapply seems like the worst!

They wouldn’t have to scrub anything. Anybody not entitled to a ticket doesn’t need SF plans.

 

[BRIGHT ON Q]

Imagine if that happened here. Blimey.

 

[B-right-on]

They wouldn’t have to scrub anything. Anybody not entitled to a ticket doesn’t need SF plans.

But if they got 5 tickets (which they could have done) for family and friends and booked travel, hotels or whatever when they didn't think they were going to get them, what are the club going to do when they are a member without any real history?

 

[Bozza]

They use exactly the same ticketing system as us, so it's very likely human error in configuring the sales window parameters.

Fortunately, our supporter services didn't make the same mistake!

 

[WATFORD zero]

But if they got 5 tickets (which they could have done) for family and friends and booked travel, hotels or whatever when they didn't think they were going to get them, what are the club going to do when they are a member without any real history?

I suspect that shutting the ticketing operation and putting out a 'holding' communication that they may not honour the tickets when they realised yesterday lunchtime that there was a problem may have been best. But, of course, that is with hindsight

Whatever happens, there are going to be a lot of very upset people and every hour that goes by without a decision won't be helping matters

 

[Neville's Breakfast]

But if they got 5 tickets (which they could have done) for family and friends and booked travel, hotels or whatever when they didn't think they were going to get them, what are the club going to do when they are a member without any real history?

Sure, I understand. But at the end of the day they weren’t entitled to those tickets so can’t really complain. I’m more concerned about people who were entitled and miss out.

 

[Neville's Breakfast]

They use exactly the same ticketing system as us, so it's very likely human error in configuring the sales window parameters.

Fortunately, our supporter services didn't make the same mistake!

I’m sure for one of our away games a points band was activated a day early and people who bought when not entitled had those purchases cancelled.

 

[Cowfold Seagull]

100% this.

When you hear about how other clubs sell away and Wembley tickets, our system is so much better. No surprise it was designed by TB.

Designed by TB? Ok happy to acknoweledge that he oversaw it, but rather think their are others at the club, who probably have more knowledge of ticketing systems.

 

[AnotherArch]

When it happened to us they rectified it within the same time window as Sheff U did, simply by cancelling and refunding the tickets of all those not eligible. But the difference here with Sheff U will be the digital tickets which would have been sent soon after booking.
So more difficult to cancel. Also cue all the arguments on here regarding groups split across different priority booking times.