[Football] Sheff Utd. away ticket dates? *** PAYMENT PROBLEMS - INTERNAL ERRORS ***

[ngood77]

Working fine.

 

[Titanic]

Wow. Site up and running.

No sign of transaction in history... but payment taken and and still no email

 

[studio150]

Looks like all earlier processing has been backed out, as I was able to get the same seat that I had selected at 9am.

Hopefully only get charged once.

 

[Magic Sponge]

3 tickets bought, money taken, site crashed, no confirmation received. Great.

I have just gone back into the site and I see that the seats that I had booked and that they took the money for are now available again

 

[blockhseagull]

Guess I’ll have to buy again and hope that only charged once

 

[Official Old Man]

Purchased and received email.
It always asks if I'd like to store my C/C details and I say yes, but it never does.

 

[Is it PotG?]

Are you sure that the money has been TAKEN and not just pending for the first transaction.

Just a suggestion

No idea personally.

 

[dstanman]

Dont know what seats i ordered before, been back in and able to buy another 3 so assume first transaction did not complete

 

[Magic Sponge]

Guess I’ll have to buy again and hope that only charged once

Just done the same but money showing taken twice from bank account.
Hopefully they will reverse the first charge?

 

[Kuipers Supporters Club]

Email received. If you went in before the site crashed you should double check. More seats are available now.

 

[Lush]

Rebought. Again hopefully will be refunded if charged twice.

 

[Greeko]

I’ve bought again but two payments have been taken from my bank account under pending transactions. Will check again tomorrow and ring up for a refund if both payments have gone through

 

[ForestRowSeagull]

Ticket office said the first payment will be cancelled but I shall check back tomorrow

 

[theboybilly]

Purchased and received email.
It always asks if I'd like to store my C/C details and I say yes, but it never does.

It does store my CC details but (when using my phone) I press on the blank 'long number' up pops my CC details with asterisks instead of a lot of the numbers and my name. All I have to do then is enter the security code and tick the T&Cs.

 

[essbee1]

Great - seat I wanted no longer available. Is this the result of outsourcing the ticket
processing? Yesterday I rang the "outsourced ticket office" wherever that was. The reply was "Brighton football club,
how can I help you". Then they knew nothing about the Sheffield United tickets. I mean, how silly of
me to ring up an official ticket provider and expect them to know about ticket sales.

 

[Mr H]

My original transaction failed but the debit appeared on my bank statement.
I bought again as soon as the ticket site was back up, and emailed the club about the problem.
This was their reply:

"Thank you for taking the time to contact Brighton and Hove Albion Football Club.

Unfortunately we have had issues with our payment system this morning which has caused a number of ticket transactions to not go through.

I believe this was what you experienced and I am glad to confirm this issue has now been sorted and I can see you have now successfully purchased two tickets for this game.

Please be aware that if you see the multiple transactions going through on your bank statement, the money will bounce back in to your account so only the correct payment will be taken.

If there is anything else I can help you with or if you have any further difficulties, please do not hesitate to get back in contact with us using the details below.

Kind Regards,


Billy Brown
Supporter Services"

 

[kevo]

Not sure if this has already been mentioned, but I noticed my loyalty points from the FA Cup game haven't yet been added - you would think they would do this before another match goes on sale.

 

[dazzer6666]

Not sure if this has already been mentioned, but I noticed my loyalty points from the FA Cup game haven't yet been added - you would think they would do this before another match goes on sale.

Doesn’t matter if they’ve set the LP levels on the basis they haven’t been added.........?

 

[Arkwright]

Just tried twice and won't accept . Is it worth ringing the ticket office?

 

[Peter Grummit]

Payments not working again!

I don't know whether I have the seats or not - 8 of us.