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Yeaaah.......might have to try to calm it down with them in the future. I do believe I called them a "bunch of money grabbing, thieving fuckwits" last time I spoke to them. I'd had a bad day and calling about a (then) £800 tax bill just lit the touchpaper. Funnily enough, I'm usually the calm collected one, and I do a similar job to them for a utility company. To be fair, I did ring and apologise later on. I know I didn't exactly help myself there, before anyone says!!!
You're not really going about this the correct way are you?