[Help] Seeking a Small Claim Against a Company

[el punal]

If Someone stole my food processor I would not mince my words.

Perhaps Grindr can help?

 

[Official Old Man]

In a similar vein, I send low value parcels out via Hermes, now called Evri. Contents are always less than £10 and postage costs me under £3.
They 'mislay' about three a year. I've one gone missing right now stating 'out for delivery' for over a week. I could spend hours talking to an online bot or get put on hold for the day if I get to call them.
But it's easier just to right it off and send again.

 

[Shropshire Seagull]

In a similar vein, I send low value parcels out via Hermes, now called Evri. Contents are always less than £10 and postage costs me under £3.
They 'mislay' about three a year. I've one gone missing right now stating 'out for delivery' for over a week. I could spend hours talking to an online bot or get put on hold for the day if I get to call them.
But it's easier just to right it off and send again.

Hermes ? NEVER again ...

Thieving ******** - dropped off a laptop to be delivered 100 miles away and they wanted £50 to insure it for £400 - I made the mistake of filling in honestly what the value and contents was - barcode-scanned in at drop-off shop, collected by Hermes van-man and never seen again.

 

[TheJasperCo]

Send them a statutory demand https://www.gov.uk/statutory-demands/forms-to-issue-a-statutory-demand via recorded delivery

It costs you nothing. It gives them 21 days to either pay up or respond. If they do neither then you have at least initiated a formal process which MIGHT elicit a response from them, and gives you an avenue to follow up on should you choose.

Hey, I Just wanted to follow-up on this thread to say I followed this ^ course of action and it worked. After the company gave me the run-around for almost a month, I sent off a statutory demand and now I have a refund and goodwill gesture to show for my trouble.

Thanks Easy10, and thanks to everyone else on the thread

 

[Easy 10]

Hey, I Just wanted to follow-up on this thread to say I followed this ^ course of action and it worked. After the company gave me the run-around for almost a month, I sent off a statutory demand and now I have a refund and goodwill gesture to show for my trouble.

Thanks Easy10, and thanks to everyone else on the thread

Most welcome, glad to hear it all got sorted chap. In my experience, formalising it with a Statutory Demand does tend to train minds.