[Help] Seeking a Small Claim Against a Company

[TheJasperCo]

I recently moved house and sent a couple of boxes of stuff to my new address (rather than hire a car and move everything myself). The courier tampered with one of the parcels, and a £30 blender has disappeared. It happened just over two weeks ago. The courier (well-known company) has given me the run-around. Their phone calls automatically disconnect me. The online forms don't work (technical glitches) and there's no email address provided.

There's a £35 fee for the small claim, but I'm wondering if I can reclaim this if the decision goes in my favour. Am I being impatient? Shoiuld I swallow my pride and give up? Does anyone with experience of pursuing these claims have any advice? Thanks in advance.

 

[Biscuit Barrel]

If Someone stole my food processor I would not mince my words.

 

[Rookie]

I recently moved house and sent a couple of boxes of stuff to my new address (rather than hire a car and move everything myself). The courier tampered with one of the parcels, and a £30 blender has disappeared. It happened just over two weeks ago. The courier (well-known company) has given me the run-around. Their phone calls automatically disconnect me. The online forms don't work (technical glitches) and there's no email address provided.

There's a £35 fee for the small claim, but I'm wondering if I can reclaim this if the decision goes in my favour. Am I being impatient? Shoiuld I swallow my pride and give up? Does anyone with experience of pursuing these claims have any advice? Thanks in advance.

Yes you can add the claim fee to the value of your claim.
Most likely you are throwing good money after bad, get judgment and it’s under the value to enforce and a big company is unlikely to be bothered about a CCJ.
Go down the complaint route and if that fails write the money off and don’t use that company again

 

[The Clamp]

Slag them off on social media. If that doesn’t get a response, slag them off some more and then walk away.

 

[happypig]

https://www.gov.uk/make-court-claim-for-money says you may be able to get your fee back if you win.

Firstly, though, write (a real, physical letter) to the company setting out exactly what your claim is and requesting recompense. Send it recorded delivery.
If there's no response send a "final letter before action", setting out all the ways you have tried to resolve the matter, why you are dissatisfied with their response and that if you don't hear within 14 days you will commence court action.

It sounds daunting but it isn't difficult and most companies fold before it gets to court.
If you want help with drafting a letter, PM me.

 

[schmunk]

Slag them off on social media. If that doesn’t get a response, slag them off some more and then walk away.

This! (sadly) it really does work.

 

[Brian Fantana]

Personally, I wouldn’t consider a small claims court process for this sort of situation. Follow the company’s official complaints process, as others have advised. If that doesn’t work, try the social media route. Good luck!

 

[Beach Hut]

Too smaller value for small claims as suggested bad social media normally get companies to respond

 

[Justice]

Why not name the company on here so no one else uses them

 

[Sirnormangall]

I recently moved house and sent a couple of boxes of stuff to my new address (rather than hire a car and move everything myself). The courier tampered with one of the parcels, and a £30 blender has disappeared. It happened just over two weeks ago. The courier (well-known company) has given me the run-around. Their phone calls automatically disconnect me. The online forms don't work (technical glitches) and there's no email address provided.

There's a £35 fee for the small claim, but I'm wondering if I can reclaim this if the decision goes in my favour. Am I being impatient? Shoiuld I swallow my pride and give up? Does anyone with experience of pursuing these claims have any advice? Thanks in advance.

I’d follow the advice given by others on here ie. Don’t go through the small claims court for something this small. I did it once and got a huge amount of satisfaction in getting a judgement against the company - that was the easy bit, getting my money back from them was more difficult and I gave up.

 

[Herr Tubthumper]

If Someone stole my food processor I would not mince my words.

They’d knead an ambulance after I’ve finished with them .

 

[Herr Tubthumper]

Nothing grates more than having your food processor stolen.

 

[Herr Tubthumper]

It’s enough to drive you round the blend.

 

[TheJasperCo]

Thanks for the advice. I'm too much of an introvert to go spouting off on social media, but I will take on board the advice to keep on harrying them to do the right thing.

 

[TheJasperCo]

It’s enough to drive you round the blend.

Smooth...

 

[TheJasperCo]

Why not name the company on here so no one else uses them

I'm too scared of repercussions to name DPD Local as the...oh shit...

The moral of this story is, there's no such thing as a reputable delivery company. I should've hired a car.
.

 

[drew]

I'm too scared of repercussions to name DPD Local as the...oh shit...

The moral of this story is, there's no such thing as a reputable delivery company. I should've hired a car.
.

https://www.dpdlocal-online.co.uk/h...ion/delivery/can-i-make-a-claim-for-my-parcel

Keep screen prints so if the form doesn't complete properly you can use them as evidence!!

 

[The Clamp]

I recently moved house and sent a couple of boxes of stuff to my new address (rather than hire a car and move everything myself). The courier tampered with one of the parcels, and a £30 blender has disappeared. It happened just over two weeks ago. The courier (well-known company) has given me the run-around. Their phone calls automatically disconnect me. The online forms don't work (technical glitches) and there's no email address provided.

There's a £35 fee for the small claim, but I'm wondering if I can reclaim this if the decision goes in my favour. Am I being impatient? Shoiuld I swallow my pride and give up? Does anyone with experience of pursuing these claims have any advice? Thanks in advance.

Sauce?

 

[clapham_gull]

Thanks for the advice. I'm too much of an introvert to go spouting off on social media, but I will take on board the advice to keep on harrying them to do the right thing.

Ken would.

 

[Easy 10]

Send them a statutory demand https://www.gov.uk/statutory-demands/forms-to-issue-a-statutory-demand via recorded delivery

It costs you nothing. It gives them 21 days to either pay up or respond. If they do neither then you have at least initiated a formal process which MIGHT elicit a response from them, and gives you an avenue to follow up on should you choose.