[Albion] Season Ticket in iPhone Wallet Error

[Lower West Stander]

When I downloaded by new parking tickets into my iPhone wallet this morning, I noticed my season ticket had defaulted to the Leeds game.

Phoned the club and they are aware of the issue. Trying to fix. Apparently the ticket will work for the Newcastle game regardless of what game is shown on the front.

Just for info if anyone else has had the same problem.

 

[dazzer6666]

Wouldn't happen with Android

 

[Jeep]

Wouldn't happen with Android

Ah well, I'm in the same boat with android. I contacted the club this morning and they've responded saying they are dealing with it.

 

[Cowfold Seagull]

Wouldn't happen with Android

Wouldn't happen with a season ticket card either! I'm proud to be a dinosaur.

 

[Paulie Gualtieri]

No issues here on iPhone and I finally upgraded to IOS 15 expecting the worst.

 

[matski_98]

I had a scare on Saturday when I pulled my iPhone out to get through the turnstile only to find the season ticket wasn't there anymore.

Fixed it by:

- going into Wallet on the iPhone (the app, not the double click side button way),
- then expired passes at the bottom of the screen, find the season ticket in there and delete it
- Log into https://tickets.brightonandhovealbion.com
- Go to the Season Tickets tab, tick the missing season ticket and select 'add to mobile wallet'
- Give your phone a restart and it should be there again

Hope this helps someone in the future wondering how to retrieve their missing Brighton and Hove Albion season ticket on their iPhone (Bit of SEO love there for the search engine )

 

[Tom Hark Preston Park]

Wouldn't happen with a season ticket card either! I'm proud to be a dinosaur.

Well that's just CRAZY talk. Next you'll be telling us it's got your photo on it

 

[Sirnormangall]

So the Saudis are already meddling with our software?

 

[BNthree]

Just checked my iPhone and Newcastle game showing fine. Did they fix it already?

 

[Hampster Gull]

My android is fine. What was the question

 

[Green Cross Code Man]

Perhaps it's account related as my android also shows Leeds. It seems sporadic for both android and iphone.

 

[Gazwag]

I had a scare on Saturday when I pulled my iPhone out to get through the turnstile only to find the season ticket wasn't there anymore.

Fixed it by:

- going into Wallet on the iPhone (the app, not the double click side button way),
- then expired passes at the bottom of the screen, find the season ticket in there and delete it
- Log into https://tickets.brightonandhovealbion.com
- Go to the Season Tickets tab, tick the missing season ticket and select 'add to mobile wallet'
- Give your phone a restart and it should be there again

Hope this helps someone in the future wondering how to retrieve their missing Brighton and Hove Albion season ticket on their iPhone (Bit of SEO love there for the search engine )

Meanwhile the queue behind you is back to the station, modern tech, eh

 

[Husty]

Wouldn't happen with a season ticket card either! I'm proud to be a dinosaur.

You've obviously forgotten all the threads over the years along the lines of 'my season ticket card didn't work' or 'why is it taking the club so long to send out new season ticket cards.'

 

[MonkeyGland]

I had a scare on Saturday when I pulled my iPhone out to get through the turnstile only to find the season ticket wasn't there anymore.

Fixed it by:

- going into Wallet on the iPhone (the app, not the double click side button way),
- then expired passes at the bottom of the screen, find the season ticket in there and delete it
- Log into https://tickets.brightonandhovealbion.com
- Go to the Season Tickets tab, tick the missing season ticket and select 'add to mobile wallet'
- Give your phone a restart and it should be there again

Hope this helps someone in the future wondering how to retrieve their missing Brighton and Hove Albion season ticket on their iPhone (Bit of SEO love there for the search engine )

In case it helps anyone else
I had similar but didn’t need to delete it. On mine it had expired and just needed to be updated..

How to view, unhide, or delete expired passes on your iPhone
In the Wallet app on your iPhone, scroll to the bottom and tap View Expired Passes.
Tap a pass to view its details.
Tap Unhide to return the pass to the main view of the Wallet app.

Then tap the 3 dots at the top right hand corner to open the menu and it will show the options and the QR code. Now swipe down from the top of the screen to “update”. It will then update your pass to the latest game.

 

[Cowfold Seagull]

You've obviously forgotten all the threads over the years along the lines of 'my season ticket card didn't work' or 'why is it taking the club so long to send out new season ticket cards.'

Well maybe l've just been lucky, never had a problem gaining entry over the years. If it aint broke don't fix it has always been my motto.

 

[Harry Wilson's tackle]

When I downloaded by new parking tickets into my iPhone wallet this morning, I noticed my season ticket had defaulted to the Leeds game.

Phoned the club and they are aware of the issue. Trying to fix. Apparently the ticket will work for the Newcastle game regardless of what game is shown on the front.

Just for info if anyone else has had the same problem.

Cheers. I had equivalent problems with parking yesterday. This was a Paypal issue. The club are aware. They answered the phone quickly and the fix was a print at home version.

 

[Green Cross Code Man]

Seems to have resolved now on my ticket.

 

[Jeep]

Seems to have resolved now on my ticket.

Yep, mine is also sorted out.

 

[Hamilton]

Apologies all, but I'm sure I saw a thread about tickets not updating in the wallet. My Palace ticket is missing. Any advice anyone can proffer? (on getting the ticket! so as to avoid loads of cheeky replies )

 

[Richy_Seagull]

Apologies all, but I'm sure I saw a thread about tickets not updating in the wallet. My Palace ticket is missing. Any advice anyone can proffer? (on getting the ticket! so as to avoid loads of cheeky replies )

This happened to me. I turned auto-updates off and then on again and it updated.