[Albion] Season ticket dissapeared

[Carlos BC]

Not sure if there is an expired pass section on the wallet on Android phones? There certainly is on iPhones.

If not log in to the ticket section of the website on your mobile device click on your name in the top right hand corner and then click on the season ticket section. You should be able to put a check mark next to the current season ticket and then select the download option. If it doesn’t cause it says it’s already been downloaded then contact the club and they’ll be able to reset it so you can download it again.

Yes, mine has disappeared (Android) but this solution worked, cheers!

 

[Harry Wilson's tackle]

Webchat isn't working.

 

[Bob!]

Also android, also gone.

Message on club chatbot says :

We are aware that some season ticket holders are experiencing an issue with their mobile pass, whereby the Brentford game is still being displayed, rather than the Wolves game. Please be aware that this will not affect your entry to the stadium on Saturday. In the meantime, our software suppliers will be sending an update to all digital season passes to make sure that the correct game is displayed.

I'm currently mid-discussion with SS (online), will update shortly

*taps fingers*

Well, where's the update!

 

[Telboy]

Mine has vanished too, Android also. I then went on the Albion App to ticketing and tried to add my ST back to my wallet and it says it's already there when it isn't.

Same as mine

 

[Tom Hark Preston Park]

Guess there will be some pretty frantic activity going on behind the scenes. Would be nice for an interim word from the club tho

 

[The Pilsbury Echo]

Mine went, noticed at 3.40pm phoned club got a link re email now back in wallet on android.

 

[Wrong-Direction]

Also android, also gone.

Message on club chatbot says :

We are aware that some season ticket holders are experiencing an issue with their mobile pass, whereby the Brentford game is still being displayed, rather than the Wolves game. Please be aware that this will not affect your entry to the stadium on Saturday. In the meantime, our software suppliers will be sending an update to all digital season passes to make sure that the correct game is displayed.

I'm currently mid-discussion with SS (online), will update shortly

Thank F for that

 

[Tiberious Two]

mine just re appeared but still says Brentford,

 

[zeetha]

Update - they gave me a new link which didn't work any better (Google still told me it was already in my Wallet). However I got it back by clicking Remove and then Add on the screen where Google said it was already in my Wallet. Phew!

 

[ManOfSussex]

Mine has now just reappeared and says Wolves.

 

[Tony the Pony]

Mine has just reappeared, but still says Brentford!

 

[dazzer6666]

*taps fingers*

Well, where's the update!

In the original post

 

[dazzer6666]

Guess there will be some pretty frantic activity going on behind the scenes. Would be nice for an interim word from the club tho

Possibly the calls have triggered an 'Oh Shit!' moment

 

[Deleted member 37369]

I deleted the Manchester united ticket and now I have nothing in the wallet. I phoned the club and there are so many calls the only option I was given was to hand up. This is not good.....

You mean you haven't seen the announcement that Saturday's game against Wolves is being sponsored by Apple

 

[dazzer6666]

Webchat isn't working.

Literally just been on it for the last 15 mins.......

 

[Harry Wilson's tackle]

Mine has vanished too, Android also. I then went on the Albion App to ticketing and tried to add my ST back to my wallet and it says it's already there when it isn't.

I also went to albion app and was offered the chance to upload next season's ticket. I didn't try.

I have now emailed supporter services.

 

[ManOfSussex]

My STH has now completely vanished again.

 

[Tom Hark Preston Park]

Possibly the calls have triggered an 'Oh Shit!' moment

Reckon all those folks now frigging around with their wallets are going to cause far more of a mess than the original glitch

 

[Harry Wilson's tackle]

You mean you haven't seen the announcement that Saturday's game against Wolves is being sponsored by Apple

Far Cough.



Perhaps they are bringing back PotG. But I will never know (on ignore).

 

[dazzer6666]

So, having eventually fixed it with the new link, it's now vanished again.........................

Someone's getting sacked in the morning