clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
Anyone respond to email, anyone get a reply ?
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Seagulls tv
- Thread starter Basey
- Start date
I reponded to the email, but have only received the standard automated response so far.
maltaseagull
Well-known member
I sent this on Saturday:
The match text shows game is 7 minutes gone and still getting music and “we’ll be back soon”
Not good enough for £54!!!
I got this reply on TUESDAY!!!!!
Thank you for your email,
Sorry to hear this, if you are having problems with your account or subscription, or wish to cancel, please contact the customer services team on ifollow@efl.com or click on the chat option that appears in the bottom right-hand corner of the Seagulls TV page.
I hope this helps for now but for anything else please don’t hesitate to contact us on the details given below.
Kind regards
Clearly didn't read my email . (Although I admit I didn't see the live chat bit when logged in)
The match text shows game is 7 minutes gone and still getting music and “we’ll be back soon”
Not good enough for £54!!!
I got this reply on TUESDAY!!!!!
Thank you for your email,
Sorry to hear this, if you are having problems with your account or subscription, or wish to cancel, please contact the customer services team on ifollow@efl.com or click on the chat option that appears in the bottom right-hand corner of the Seagulls TV page.
I hope this helps for now but for anything else please don’t hesitate to contact us on the details given below.
Kind regards
Clearly didn't read my email . (Although I admit I didn't see the live chat bit when logged in)
Result!
I paid my £45 primarily to watch the pre-season friendlies - which I didn't see much of! My requests for a refund were met with rubbish e-mails from efl/neulion ("not included in the package" for example). I sent off a further strongly worded e-mail asking them to cut the crap and send me a refund, and cc'd it to Supporter Services at the Albion.
They alerted Paul Camlin, who fired off a stiff e-mail to neulion (cc'd to me, with an apology for the unsatisfactory service) and today I received a full refund of my £45. Well done and thank you to Paul Camlin and the Albion!
For me it was more about the principle than the money (45 quid's not the end of the world after all), so have just whizzed off donations (with gift aid!) - £30 to AITC and £15 to REMF.
As I said at the beginning......RESULT!
I paid my £45 primarily to watch the pre-season friendlies - which I didn't see much of! My requests for a refund were met with rubbish e-mails from efl/neulion ("not included in the package" for example). I sent off a further strongly worded e-mail asking them to cut the crap and send me a refund, and cc'd it to Supporter Services at the Albion.
They alerted Paul Camlin, who fired off a stiff e-mail to neulion (cc'd to me, with an apology for the unsatisfactory service) and today I received a full refund of my £45. Well done and thank you to Paul Camlin and the Albion!
For me it was more about the principle than the money (45 quid's not the end of the world after all), so have just whizzed off donations (with gift aid!) - £30 to AITC and £15 to REMF.
As I said at the beginning......RESULT!
madinthehead
I have changed this
Yes, complaining about the failure to cover the start of the last match.. No, I didnt get a reply....
Keep trying! Cc your e-mail to Supporter Services at the Albion too - it worked for me.
Bwian
Kiss my (_!_)
- Jul 14, 2003
- 15,898
After numerous emails to Neulion/iFollow, Paul Barber and Paul Camillin my FULL refund was paid into my bank account today. There isn't one thing this shit company does well. Its product is not reliable, its customer service reminds me of British Rail in the 70s and the way it changed the terms and conditions shows they can't be trusted. However, after loads of refusing to be fobbed off I finally got my money back.
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Last edited:
Me too (see post #604). It must be pay back week!
Those of you still trying, keep trying! Paul Camillin is on the side of the good guys.
Bwian
Kiss my (_!_)
- Jul 14, 2003
- 15,898
It does take a lot of effort though-for something any decent company would resolve effortlessly.
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Seriously - what is it with you people?
You want the service you've paid for or your money back? Unbelievable.
You want the service you've paid for or your money back? Unbelievable.
Just on principle. Yes.
Bwian
Kiss my (_!_)
- Jul 14, 2003
- 15,898
AmexRuislip
Retired Spy 🕵️♂️
Have tried to PM you info, but cannot seem to do so?
clippedgull
Hotdogs, extra onions
Why wouldn't he be, his employers are fully responsible as retailers to us the consumers. It's his job!
AITC? REMF? Very easy to do.
No idea mate - sorry. I only just about know how to post a message on here!
AmexRuislip
Retired Spy 🕵️♂️
Okay no worries.
Sorry - was just giving a plug to the person who helped me get my refund. Well done Paul, and thank you.
Uncle C
Well-known member
Here is the reply I got today, not even good English
We are sorry to hear of any inconvenience.
We are not able to offer compensation or partial for Seagulls TV subscriptions, per the terms of ...................
We are sorry to hear of any inconvenience.
We are not able to offer compensation or partial for Seagulls TV subscriptions, per the terms of ...................
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
Madness isn't it.
I sent a detailed email last week which has currently been ignored.
Club got enough to deal with over next few days but then I will escalate.
Meanwhile
https://www.usatoday.com/story/spor...regor-fight-technical-difficulties/610713001/