Thunder Bolt
Silly old bat
Did you change your password in June when iFollow took over? Are you trying on your iPhone as there is a problem with Apple phones at the moment.
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Seagulls tv
- Thread starter Basey
- Start date
Did you change your password in June when iFollow took over? Are you trying on your iPhone as there is a problem with Apple phones at the moment.
Drumstick
NORTHSTANDER
Yeah on my phone via the app and safari!
I'll try on a pc later then.
You've already been more tech support then they have.
Sent from my iPhone using Tapatalk
Drumstick
NORTHSTANDER
So that didn't work.
I have managed to speak to someone and they have told me I need to sign up as my account is 'inactive'. It has been on auto renew of 5+ years so why now is it causing me issues. Grrrr.
They said after the migration everyone had to resign up. Is this true?
I'm sure I got an email stating it would just carry over.
Edit - Found the email.
''Please be assured this change will not affect payment arrangements for the service you receive in any way. The only change you will notice is that with effect from 9th of June, we will collect your Direct Debits instead of FL interactive Ltd and therefore our name – EFL Digital Ltd - will appear on your Bank/Building Society statement. ''
They're useless this lot.
I have managed to speak to someone and they have told me I need to sign up as my account is 'inactive'. It has been on auto renew of 5+ years so why now is it causing me issues. Grrrr.
They said after the migration everyone had to resign up. Is this true?
I'm sure I got an email stating it would just carry over.
Edit - Found the email.
''Please be assured this change will not affect payment arrangements for the service you receive in any way. The only change you will notice is that with effect from 9th of June, we will collect your Direct Debits instead of FL interactive Ltd and therefore our name – EFL Digital Ltd - will appear on your Bank/Building Society statement. ''
They're useless this lot.
Dorset Seagull
Once Dolphin, Now Seagull
However on the plus side when you finally get it working you may even be able to watch plenty of live games as I think it was mentioned that overseas subscribers would be able to do this. With the excellent advice on another thread I used the hola VPN extension with chrome to watch the ATM game as it fooled them into thinking I was in the USA
However on the plus side when you finally get it working you may even be able to watch plenty of live games as I think it was mentioned that overseas subscribers would be able to do this. With the excellent advice on another thread I used the hola VPN extension with chrome to watch the ATM game as it fooled them into thinking I was in the USA
No league games, home or away, will be streamed to subscribers regardless of where they live.
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
..the overseas "premium" price only appears to have included the Athletico Madrid game. Since this was available on a free to air (i.e. freeview) Spanish channel it was so widely replicated even YouTube had it
What I find personally interesting about the debacle is the Norwich game. Not available in the UK apparently unless you were a Brighton fan.
The Norwich site claims EFL broadcasting restrictions, but Brighton not being in the EFL could happily broadcast it
I'm amazed by the amateur approach to everything.
Sent from my LG-K520 using Tapatalk
I don't think there was a premium price. Here in the US it's showing me a subscription price of $57. At current exchange rates that's actually slightly cheaper than the UK price.
I'm assuming a price was fixed a short while ago when the exchange rate was £1 = $1.27ish which equates to £45 five or take.
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
My point being that me and others were told by ifollow that there a seperate overseas subscription at a HIGHER price
I was fishing but that's the advice I was given.
If you want to use Seagulls TV abroad you pay a higher price. So ifs or buts....
As you and I found out you just needed your UK subscription abroad.
Although somebody was specifically told they needed two to watch in the UK and abroad !!
Small issue but opens up wider questions about preparation and competence.
Quite easy to clarify.
1) Seagulls TV includes live audio only commentary (supplied by BBC) available to all subscribers anywhere in the world. This also applies to match highlights, pre match interviews and other content.
2) Brighton being a Premier League side will NOT be able to stream league or cup games abroad via Seagulls TV as EFL teams can do.
3) As part of our deal with Athletico Madrid we were unable to obtain UK streaming rights. If such a situation occurs in the future we will make it clearer on the website that we are unable to stream the game live in the UK particularly if forming part of a promotion to subscribe.
4) Friendlies are not guaranteed as part of the subscription, however as the club advertised them as part of a promotion to subscribe we understand the disappointment at the technical issues beyond our control. We will be offering a two month extension to those affected.
Sent from my LG-K520 using Tapatalk
Last edited:
Dorset Seagull
Once Dolphin, Now Seagull
Wasn't there talk about overseas subscribers being able to watch games or was that when we were in the Championship? I know I saw something on here but I guess I am confused. Will have to have a search
Blue Valkyrie
Not seen such Bravery!
Yep. That feature was only for Football League games. PL games are not available.
TWOCHOICEStom
Well-known member
My point being that me and others were told by ifollow that there a seperate overseas subscription at a HIGHER price
I was fishing but that's the advice I was given.
If you want to use Seagulls TV abroad you pay a higher price. So ifs or buts....
As you and I found out you just needed your UK subscription abroad.
Although somebody was specifically told they needed two to watch in the UK and abroad !!
Small issue but opens up wider questions about preparation and competence.
Quite easy to clarify.
1) Seagulls TV includes live audio only commentary (supplied by BBC) available to all subscribers anywhere in the world. This also applies to match highlights, pre match interviews and other content.
2) Brighton being a Premier League side will NOT be able to stream league or cup games abroad via Seagulls TV as EFL teams can do.
3) As part of our deal with Athletico Madrid we were unable to obtain UK streaming rights. If such a situation occurs in the future we will make it clearer on the website that we are unable to stream the game live in the UK particularly if forming part of a promotion to subscribe.
4) Friendlies are not guaranteed as part of the subscription, however as the club advertised them as part of a promotion to subscribe we understand the disappointment at the technical issues beyond our control. We will be offering a two month extension to those affected.
Sent from my LG-K520 using Tapatalk
Wonderful. So we get two summer months of bugger all content absolutely free!
GOM
living vicariously
Do we need to do anything to get this extension. My subs run out in September so would be good.
Green Cross Code Man
Wunt be druv
Green Cross Code Man
Wunt be druv
That's weird. I'm sure it was said before that subscribers could watch the entire match later on player?
NS Herald
Well-known member
Disappointing is a massive understatement - they are awful in all respects - some terrible camera work, editing and commentary - what a complete mess
severnside gull
Well-known member
Was there an audio commentary option on Saturday?
I watched in the pub but will be relying on audio next weekend
I watched in the pub but will be relying on audio next weekend
AmexRuislip
Retired Spy 🕵️♂️
Wonderful. So we get two summer months of bugger all content absolutely free!
Cheers.
Well that's probably why I can still login, although my subscription ran out two days ago
Mackenzie
Old Brightonian
Yes. JC and Warren. It worked OK for me.
nicko31
Well-known member
Sorry, I know there is been a load of threads on this already. Logged on yesterday for first time this season, so you get the BBC Sussex commentary with JC & Warren but as so as you reach HT the commentary cuts out and you get a message saying "2nd half will start shortly", then as soon as the match ends you don't get any of the post match stuff. Seems pretty crap compared to what we had before.
Any suggestions other than moving back to Sussex?
Any suggestions other than moving back to Sussex?