This was the email I received this morning from Paul Barber regarding the latest on what is being done about SP...
SEAGULLS PLAYER UPDATE
Dear Supporter,
As outlined in my message to Seagulls Player subscribers before Christmas, previous service levels - going back a very long period – and despite the best efforts of the club's staff, these have been unacceptable.
Following the most recent issues surrounding drop outs during the live match commentary at Middlesbrough, we informed both the Football League and PERFORM that our patience, and that of our fans, had finally run out and we demanded urgent action to improve the service.
In fairness, and as we would expect, both The Football League and PERFORM responded professionally and promptly to our concerns and pledged to resolve the issue as soon as possible. They are confident they have now correctly identified the issue as a likely hardware problem, and they upgraded key equipment before Christmas.
For the four matches over the Christmas period, I hope you will agree that we have seen a significant improvement in the service. The challenge for the Football League and its partner PERFORM is to maintain this level of service for every match moving forward.
However, should further problems arise, the club has also invested in the hardware and software to provide a back-up system - as we feel it is unfair for our fans to commit the time and money to follow the team in this way and not be provided with the service as expected. We hope we will not need to use this back-up system, but should it be necessary a link will be provided via the Audio Commentary page of Seagulls Player and other methods.
In addition to the actions they have taken to improve the hardware, PERFORM have, through the club, formally apologised to Seagulls Player subscribers and made a compensation payment to the club.
We wish to pass on the compensation to Seagulls Player subscribers in full. As such, and as a gesture to recognise the poor service you have experienced for some considerable time, you are entitled to a refund equivalent to the value of three months’ subscription fees. (or the number of full months you have been a subscriber, if less than three months).
To claim your refund you will need to write to write to us by Friday 17th January 2014.
Requests should be sent to: Seagulls Player Refund, Brighton & Hove Albion FC, The American Express Community Stadium, Village Way, Brighton BN1 9BL.
Please ensure you state your full name, address and email address linked to your Seagulls Player account in order for us to verify your claim. Refunds will then be sent by cheque (in pounds sterling) to your registered address.
Alternatively, you may wish to consider donating this sum to Albion in the Community, Brighton & Hove Albion's charitable arm. If you decide to do this, then you do not need to do anything, as all unclaimed refunds will be automatically donated to AITC after 17th January 2014. Funds donated in this way will be channelled towards AITC's disability programme, and in particular the Albion Power Chair team.
The sum of £500 will pay for a young disabled person to join and play for one of AITC’s impairment specific sports teams for a whole season, while £5000 will pay for AITC to run a disability community sports club in Sussex. These young players and clubs rely on the generosity and support of donors, as many could not afford to play sport without their help – so any donation you may be able to make will be gratefully received.
Thank you for your ongoing support.
Kind Regards,
Paul Barber
Chief Executive
I have unsubscribed from SP and will remain so until at least the beginning of next season.
Whats the general feeling and opinion from other subscribers on here?
SEAGULLS PLAYER UPDATE
Dear Supporter,
As outlined in my message to Seagulls Player subscribers before Christmas, previous service levels - going back a very long period – and despite the best efforts of the club's staff, these have been unacceptable.
Following the most recent issues surrounding drop outs during the live match commentary at Middlesbrough, we informed both the Football League and PERFORM that our patience, and that of our fans, had finally run out and we demanded urgent action to improve the service.
In fairness, and as we would expect, both The Football League and PERFORM responded professionally and promptly to our concerns and pledged to resolve the issue as soon as possible. They are confident they have now correctly identified the issue as a likely hardware problem, and they upgraded key equipment before Christmas.
For the four matches over the Christmas period, I hope you will agree that we have seen a significant improvement in the service. The challenge for the Football League and its partner PERFORM is to maintain this level of service for every match moving forward.
However, should further problems arise, the club has also invested in the hardware and software to provide a back-up system - as we feel it is unfair for our fans to commit the time and money to follow the team in this way and not be provided with the service as expected. We hope we will not need to use this back-up system, but should it be necessary a link will be provided via the Audio Commentary page of Seagulls Player and other methods.
In addition to the actions they have taken to improve the hardware, PERFORM have, through the club, formally apologised to Seagulls Player subscribers and made a compensation payment to the club.
We wish to pass on the compensation to Seagulls Player subscribers in full. As such, and as a gesture to recognise the poor service you have experienced for some considerable time, you are entitled to a refund equivalent to the value of three months’ subscription fees. (or the number of full months you have been a subscriber, if less than three months).
To claim your refund you will need to write to write to us by Friday 17th January 2014.
Requests should be sent to: Seagulls Player Refund, Brighton & Hove Albion FC, The American Express Community Stadium, Village Way, Brighton BN1 9BL.
Please ensure you state your full name, address and email address linked to your Seagulls Player account in order for us to verify your claim. Refunds will then be sent by cheque (in pounds sterling) to your registered address.
Alternatively, you may wish to consider donating this sum to Albion in the Community, Brighton & Hove Albion's charitable arm. If you decide to do this, then you do not need to do anything, as all unclaimed refunds will be automatically donated to AITC after 17th January 2014. Funds donated in this way will be channelled towards AITC's disability programme, and in particular the Albion Power Chair team.
The sum of £500 will pay for a young disabled person to join and play for one of AITC’s impairment specific sports teams for a whole season, while £5000 will pay for AITC to run a disability community sports club in Sussex. These young players and clubs rely on the generosity and support of donors, as many could not afford to play sport without their help – so any donation you may be able to make will be gratefully received.
Thank you for your ongoing support.
Kind Regards,
Paul Barber
Chief Executive
I have unsubscribed from SP and will remain so until at least the beginning of next season.
Whats the general feeling and opinion from other subscribers on here?
