This is so true. Call 111 and you have to spend 15 minutes convincing them you aren't having a stroke, before they eventually tell you it's 'best you go down to A&E to be sure' for your sore arm. I've long thought there needs to be something in between the Drs surgery and A&E that actually works properly.111 need to change risk thresholds as far too many come to a&e when they don't need to.
A couple of years ago I came back from holiday with an ear infection. It was pretty bad but I wasn't dying, and I spoke to the Drs surgery who said that as it was late on a Friday and it was a bank holiday on Monday, I'd be best to go to A&E at the Princess Royal as that was the only place I'd be able to get antibiotics. I sat there for 5 hours and was eventually seen (comically, they actually pulled a bit of plastic out of my ear and it turns out it wasn't an infection after all) and sent on my way. I kept thinking this is absolutely mad, they are treating people coming in with heart attacks and strokes and I am sat here with a sore ear. There has to be a better system than that.