problems renewing season ticket online

[north stand seagull]

when the website asks you to update your details the drop down box for your title is frozen out and wont let me proceed. anyone else have this problem?

 

[Billy the Fish]

Yeah mine was like that. Had to change my address but couldn't, so e-mailed the ticket office and they sorted it.

Also, your ST is renewed automatically so not sure what you're trying to do

 

[Mr Smggles]

when the website asks you to update your details the drop down box for your title is frozen out and wont let me proceed. anyone else have this problem?

My friend has this problem. I told him to ring up and I'm sure they will sort it for you.

 

[The Orange Seagull]

Yes,I had this problem so had to phone up instead.

 

[fattyjohn]

Yeah mine was like that. Had to change my address but couldn't, so e-mailed the ticket office and they sorted it.

Also, your ST is renewed automatically so not sure what you're trying to do

not if you paying all at once

 

[north stand seagull]

not if you paying all at once

This

 

[Magic Sponge]

when the website asks you to update your details the drop down box for your title is frozen out and wont let me proceed. anyone else have this problem?

I've had this a couple of times. If you just click update at the bottom without changing anything it should then let you into the site.
Well that worked for me anyway.

 

[Willy Dangle]

Calm down I have the solution.

You have to change your password...............

 

[Bozza]

It's a ridiculously simple yet bloody frustrating bug in the ticketing system...

- Title is a mandatory field, so you can't save the form if it's not present.
- Title is a protected field, so a user can't change it.
- Many (most?) users do not have a title populated in the system.

This means many users are not able to self-serve a change in their details as they can not commit a change.

It's schoolboy stuff. As such, I grade this GCSE Computer Science project an F.

 

[Jimmy Come Lately]

I had the same problem. I phoned the ticket office and they entered a title for me.

It was a nice idea to encourage people to renew online to take pressure off the phone lines but it missed a vital bit of testing.

 

[CP 0 3 BHA]

It's a ridiculously simple yet bloody frustrating bug in the ticketing system...

- Title is a mandatory field, so you can't save the form if it's not present.
- Title is a protected field, so a user can't change it.
- Many (most?) users do not have a title populated in the system.

This means many users are not able to self-serve a change in their details as they can not commit a change.

It's schoolboy stuff. As such, I grade this GCSE Computer Science project an F.

...and would presumably take their programmer all of five minutes to fix once instructed?

 

[north stand seagull]

Calm down I have the solution.

You have to change your password...............

Can confirm that this works, thanks!