S'hampton Seagull
Well-known member
Can add myself to the list? My youngest daughter is 15 months old but as I can't be arsed to sign her up it would be good if someone did it for me.
After a night to review my thoughts. (as thread was started after minutes of being told no chance sonny)
Thank you for all you kind words they do mean a lot to me...............................NOT.
Just to confirm i do take responsibility of not meeting the deadline which i did not know of. (although that deadline surely needs reviewing, does it really take 30 days to order /deliver a shirt 30 odd miles away?)
My daughter IMO is at the right age to want to come to matches so i felt i had no need to join this before as when my son joined the only thing that turned his head was the Free shirt.
This is all about how i feel and how i have been dealt with as a CUSTOMER.
I had a business for 15 years and always said to my staff, look after your customers and they will look after you. Even if you don't agree with them or think they are trying it on, try not to show it, evaluate the situation, speak to me if needed but at the end of the day use common sense.
Common sense will always win IMO.
My rules for customer service are:
Empathy
Evaluate
Never promise
Deliver if the customer is a valued one.
Young Lady: Has said:
NO
NO
Two days not one day overdue.
My opinion as a customer is:
Stop my revenue going to said supplier and spend else where.
Do i feel valued ? about as much as dog poo on your shoe.
Am i bothered of course i am bothered i want to support TB for picking our club up out of the ditch and sticking back on firm ground.
Surely the club will want valuable feed back? It's up to them if they act on it, this is just my feelings.
Yes i wear my heart on my sleeve and i ain't about to change now, poor customer service is my big bug bear.
I will anticipate your warm replies.
Why not dress as a clown and do a sponsored scare-a-stranger evening to raise funds ?I could have a SEPARATE collection for it I suppose
Good plan. I'll just add you to the list for a shirt for now.
List:
Mouldy Boots
Joey Jo Jo Jr. Shabadoo
Triggaaar
Everest
Bozza
Papa Lazarou
Gullflyinghigh
LamieRobertson
Neville’s Breakfast
FatSuperman * 3
Stat Brother
PILTDOWN MAN
Gullsworth * 1 (2nd awaiting approval)
JBizzle
Ernest
Thank you for your understanding.No need, your speedy resolution and professional manner have made up for the initial transgression.
Thank you for the kind words. We're actually just a 2 man company, and my boss is the owner. He's exceptionally busy, but a very generous man, and I wouldn't dream of asking him to do more than he already does for the community.Please let your supervisor know that you should be rewarded in some way, perhaps a complimentary replica shirt?
They just make it too difficult to sign up don't they. They'll want her name, her date of birth, her favourite player's name etc etc. All no doubt intended to put decent fans off registering. You've got a daughter - that's more than enough information, you're on the list:Can add myself to the list? My youngest daughter is 15 months old but as I can't be arsed to sign her up it would be good if someone did it for me.
Why aren't you getting this.
The 30 days isn't time to 'sort out the paper work'.
The, well publicized, 30 days is to guarantee the shirts go to supporters and members, not freeloaders who just pop up when a birthday is around the corner.
I think most of us are amazed it's only 30 days and not 3, 6 or 12 months.
#teamclub.
That is a beautiful story.Could you please add me to the list? My gf has started talking about babies - her brother had one two years ago, and another less than a week ago; her sister had one six months ago; and her best friend had one on the same day as her sister. Poor woman - she's now in maternal overload.
So in a nutshell: you haven't listened to a word anyone has said and you're still blaming the club for your own failure!
Could you please add me to the list? My gf has started talking about babies - her brother had one two years ago, and another less than a week ago; her sister had one six months ago; and her best friend had one on the same day as her sister. Poor woman - she's now in maternal overload. So, in anticipation of her likely requirements in terms of quantity of babies she'd like, you'd better put me down for 2 or 3. I think I ought to get in reasonably early (if pre-conception counts as reasonably early), since I don't know whether the club will still be offering the scheme in 9-15 years' time.
Please let your supervisor know that you should be rewarded in some way, perhaps a complimentary replica shirt?
I'd actually penciled in payment for 4 shirts as I read the post, but I crossed it out when I realised he wasn't requesting it, he was only after shirts for his own future offspring. That tells us something about the man I believe.Just when you think this thread couldn't get any more ridiculous, the above post is made.
Seriously man, pull yourself together and think about what you have done here.
There are 4 (I think) real living and breathing young kids mentioned in your post and you've not requested a shirt for any of them. I appreciate that neither they nor their parents may support the Albion, but that is not a prerequisite to jump on the happy ship HMS GetAFreeShirtOffTheAlbion.
I will need to wait for a request from Gldstone1976.@Triggaaar - please excuse my friend. Please put him down for 5 (five) shirts.
I am quite sure you do Neville's Breakfast, I am quite sure you do. I wish we could help further, but unfortunately I am only able to put you down for 1 shirt at this time. It's not easy being limited to one shirt per person, when you all deserve so much more, but my wonderful boss has to keep to his budget to ensure he can provide this service until his dying breath.No way ! @Triggaaar is a decent bloke and all that but after all the LOYALTY I have shown the club (and the weather and stuff) I reckon I DESERVE two shirts....
I'd actually penciled in payment for 4 shirts as I read the post, but I crossed it out when I realised he wasn't requesting it, he was only after shirts for his own future offspring. That tells us something about the man I believe.
I will need to wait for a request from Gldstone1976.
I am quite sure you do Neville's Breakfast, I am quite sure you do. I wish we could help further, but unfortunately I am only able to put you down for 1 shirt at this time. It's not easy being limited to one shirt per person, when you all deserve so much more, but my wonderful boss has to keep to his budget to ensure he can provide this service until his dying breath.
I'd actually penciled in payment for 4 shirts as I read the post, but I crossed it out when I realised he wasn't requesting it, he was only after shirts for his own future offspring. That tells us something about the man I believe.
I will need to wait for a request from Gldstone1976.
I am quite sure you do Neville's Breakfast, I am quite sure you do. I wish we could help further, but unfortunately I am only able to put you down for 1 shirt at this time. It's not easy being limited to one shirt per person, when you all deserve so much more, but my wonderful boss has to keep to his budget to ensure he can provide this service until his dying breath.
Why would showing loyalty to the weather (and stuff, apparently) earn you an extra shirt?No way ! [MENTION=4019]Triggaaar[/MENTION] is a decent bloke and all that but after all the LOYALTY I have shown the club (and the weather and stuff) I reckon I DESERVE two shirts....
I don't blame you at all sir, and it breaks my heart to see decent fans like you turn your back after so many years.Right, that's the final straw ! I have just EATEN my season ticket and I am now writing a furious e mail to Manchester Utd..they are I feel, a club that really cares about the sacrifices I make and this type of situation just wouldn't be tolerated.
I am a volunteer sir, I work for free. I am of course extremely grateful that Chicken Run has given me the opportunity to help, although I appreciate it's still not enough.By the way you do know that I pay your wages ?
Just when you think this thread couldn't get any more ridiculous, the above post is made.
Seriously man, pull yourself together and think about what you have done here.
There are 4 (I think) real living and breathing young kids mentioned in your post and you've not requested a shirt for any of them. I appreciate that neither they nor their parents may support the Albion, but that is not a prerequisite to jump on the happy ship HMS GetAFreeShirtOffTheAlbion.
@Triggaaar - please excuse my friend. Please put him down for 5 (five) shirts.
I'd actually penciled in payment for 4 shirts as I read the post, but I crossed it out when I realised he wasn't requesting it, he was only after shirts for his own future offspring. That tells us something about the man I believe.
I will need to wait for a request from Gldstone1976.
So in a nutshell: you haven't listened to a word anyone has said and you're still blaming the club for your own failure!
Why would showing loyalty to the weather (and stuff, apparently) earn you an extra shirt?
Honestly, I'm beginning to think you might only be here through interest in getting a free shirt, whislt proclaiming how loyal you are. There should be some sort of 30 day cut-off period to weed out your kind!
I'll have ONE as long as it has 'CORBYN No.1' printed on the back