This reminds me of many of my customers hours spent self diagnosing something they know nothing about. I know the problem most of the time before I've arrived and 9-10 it's a simple fix. Call a professional that why we are here.
Yeah, but after 10 it's double time and an extra call-out fee
Same with runners - Dr Google knows the answer to everything. MUCH better to do that and treat the injury completely incorrectly than actually going to a physio who will tell you what's really wrong.