[Offers] Pen pushers

[Wrong-Direction]

I feel we're at a time where some people that work in offices really don't care about their customers/clients.
In the past year me and my family have had to deal with many companies/council's/courts/providers over sensitive subjects. However all seem to be totally inept at their jobs, seemingly obvious/easy things to sort have taken months / over a year. Shame

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[bluenitsuj]

I feel we're at a time where some people that work in offices really don't care about their customers/clients.
In the past year me and my family have had to deal with many companies/council's/courts/providers over sensitive subjects. However all seem to be totally inept at their jobs, seemingly obvious/easy things to sort have taken months / over a year. Shame

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Unfortunately common sense does not exist anymore for many companies.

 

[Dorset Seagull]

Try dealing with some US companies and you might not feel so hard done by

 

[dazzer6666]

Penpushers ? The decorator we booked in weeks ago to do some work is now 3 weeks late.........had a text each week saying sorry, might be next week........

 

[Justice]

Penpushers ? The decorator we booked in weeks ago to do some work is now 3 weeks late.........had a text each week saying sorry, might be next week........

He’s just on a job that’s paying more, I’ve been guilty of that before make hay when the sun shines.

 

[The Andy Naylor Fan Club]

Penpushers ? The decorator we booked in weeks ago to do some work is now 3 weeks late.........had a text each week saying sorry, might be next week........

Return the favour when he does the job and wants paying.

 

[dazzer6666]

He’s just on a job that’s paying more, I’ve been guilty of that before make hay when the sun shines.

Oh yeah, I know that......hope it’s worth it, he knows we need several rooms doing and this first one was a try-out......

 

[FatSuperman]

Penpushers ? The decorator we booked in weeks ago to do some work is now 3 weeks late.........had a text each week saying sorry, might be next week........

Similar story here. Waiting to get some new flooring fitted. Fitter calls on the morning he’s due to arrive and says he can’t make it and will come Wednesday. Wednesday was a no-show. Now we’re saying Friday...

Maybe, just maybe it’s not limited to office workers, but all manner of people could be inept, regardless of profession!

 

[dejavuatbtn]

Here’s a brush - please tar the whole world of administration with it.

If you work in the modern day office environment with your time to deal with a customer being squeezed, no pay rises for several years and the threat of losing your job high on your daily agenda, you might understand what the person on the end of the phone is dealing with on a daily basis.

 

[A mex eyecan]

Unfortunately common sense does not exist anymore for many companies.

unfortunately common sense doesn’t seem to exist anymore in most circumstances

 

[Garage_Doors]

Oh yeah, I know that......hope it’s worth it, he knows we need several rooms doing and this first one was a try-out......

Its not the amount of work, its the rate of pay he is getting.

 

[dazzer6666]

Its not the amount of work, its the rate of pay he is getting.

He priced the job up......we didn’t challenge it.....don’t commit to a date if you’re in doubt about whether you’ll make it. Simple.

 

[LamieRobertson]

It’s been a while since ive seen anyone push a pen

 

[Beach Hut]

It’s been a while since ive seen anyone push a pen

Same here, clearly the OP has never heard of computers ?

 

[Bill Cassidy's tie up]

Similar story here. Waiting to get some new flooring fitted. Fitter calls on the morning he’s due to arrive and says he can’t make it and will come Wednesday. Wednesday was a no-show. Now we’re saying Friday...

Maybe, just maybe it’s not limited to office workers, but all manner of people could be inept, regardless of profession!

Where did the flooring come from. Supplying yourself?


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[Knocky's Nose]

How's this...

Booked a collection on a customers account for 6 large parcels with a combined weight of 100kg, going to Thailand.

FedEx guy turns up and says "Which service, mate?"

I say "whichever the customer, and account holder, has ordered? He has ordered the collection, so he will have said... surely"

"He diddunt say... Yer need to say. Tick a box..."

"Okay. I'll tick Express then as he's keen to get the goods?"

"Yerrrr... whatevvah...."

So, the customer then tells me he should have told me, but forgot. He wants Economy. He apologised and asked me to call FedEx.

I call FedEx with the Tracking Number. "Hi, you've literally just collected six parcels from me - can I change the service from Express to Economy please?"

"Oh, no Sir... we can't do that.."

"But, it was a little tick in a box. The packages are still on the collection van on the way to you, in Kent - and the depot is about 60 miles away, so they won't be with you for hours yet. Can't you just change it?"

"Oh, no Sir"

"So what are my options?"

"The parcels will get to the Depot in Kent, then we will have to return them to you in East Sussex - and make a charge.."

"So... having a driver in a 7.5t truck travelling across two counties is far more carbon neutral, and cost effective, than ticking a different box on a piece of paper?"

"We cannot help further, Sir..."

FFS

 

[razer]

Here’s a brush - please tar the whole world of administration with it.

If you work in the modern day office environment with your time to deal with a customer being squeezed, no pay rises for several years and the threat of losing your job high on your daily agenda, you might understand what the person on the end of the phone is dealing with on a daily basis.

Not really the point is it. I'm not interested and completely unaware if they've had a pay rise or are about to lose their job, I just want them to do the job they are currently doing in a competent manner.

 

[wellquickwoody]

He’s just on a job that’s paying more, I’ve been guilty of that before make hay when the sun shines.

Should be illegal. The person expecting the job to be done may have taken time off work to be there, may have an event coming up that the home improvements are being done for, may be selling the property etc etc. Perhaps ‘tradies’ should have to offer written estimated start dates which also offer compensation for unreasonable delays. Utter rudeness just to leave people hanging.

 

[Saladpack Seagull]

What amazes me about my company's Head Office is when I get a letter from them addressed to me in what looks like the handwriting of the Reception Class taught by my daughter! It's a miracle that anyone at the Post Office can decipher it. Inside the envelope the same person goes on to say that she can "site you several examples" instead of "cite"! If this is the state of internal communications, what on Earth do our clients/customers experience when contacting us?

 

[BadFish]

"we can't do that sir, it's company policy"

Sick of hearing this bullshit from companies. Can't really blame the individuals when their hands are tied so tight with company policies making it impossible for any kind of flexibility.

Then you talk to a supervisor who isn't so restricted by company policy.



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