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[Albion] PASSING ON A TICKET WARNING



BNthree

Plastic JCL
Sep 14, 2016
11,505
WeHo
So if I post random seat numbers for our end at Wembley on NSC saying I am selling the tickets will the club suddenly give whoever bought that seat a 10 game ban?
 








PeterT

Well-known member
Apr 21, 2017
2,397
Hove
So if I post random seat numbers for our end at Wembley on NSC saying I am selling the tickets will the club suddenly give whoever bought that seat a 10 game ban?
That is a really interesting point. So if you know the seat number of someone you don’t like …..
 


jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,039
No I don't think they do.

Didn't the OP say the reason he isn't going is that he wanted to go with his sister, but wasn't able to get a ticket for her?
Well I’m out then. What a terrible purchase this turned out to be.
 




Bozza

You can change this
Helpful Moderator
Jul 4, 2003
57,534
Back in Sussex
Please find attached letter regarding the sale of your FA Cup Semi Final tickets.



Thank you



Supporter Services



+44 (0)1273 668855 (Option 1)

supporter.services@brightonandhovealbion.com

BrightonAndHoveAlbion.com



View attachment 159830 View attachment 159831
t has come to our attention that a match ticket owned and assigned to you for the FA Cup Semi
Final v Manchester United has been listed for sale online.
As clearly stated in our terms and conditions the passing on or reselling of home or away match
tickets is strictly prohibited, it is also strictly against the terms of our loyalty point system. See the
details below:
3.1. Subject to clause 3.4, below, the Home Supporter Match Ticket is issued for your sole use and
you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Home Supporter Match
Ticket or the benefit of it to any other person without the prior written consent of the Club. Further
you shall not use the Home Supporter Match Ticket for any commercial purpose.
3.2. The reference to selling the Home Supporter Match Ticket includes:
3.2.1. offering to sell a Home Supporter Match Ticket (including, without limitation, via any website
or online auction site);
3.2.2. exposing a Home Supporter Match Ticket for sale;
3.2.3. making a Home Supporter Match Ticket available for sale by another person;
3.2.4. advertising that a Home Supporter Match Ticket is available for purchase, which for the
avoidance of doubt (and by way of example only) means that this Home Supporter Match Ticket may
not be offered as a prize in any promotion or competition;
3.2.5. transferring, lending or selling a Home Supporter Match Ticket to any third party as part of a
hospitality or travel package; and
3.2.6. giving (or offering to give) a Home Supporter Match Ticket to a person who pays or agrees to
pay for some other goods or services (or offers to do so);
all save as expressly authorised by the Premier League or the Club.3.3. The unauthorised sale or disposal of a Home Supporter Match Ticket may amount to a criminal
offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the
Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that a
Home Supporter Match Ticket has been sold, or disposed of illegally and will press for charges to be
brought against those breaking this law. If you are convicted of a ticket touting offence, or we
reasonably suspect you have committed such an offence, we will notify the Premier League who may
in turn notify other football clubs, event holders and/or the relevant law enforcement authorities.
The information that we share may includes your personal data, including your name, contact
details, information about the offence and about ticket purchases (including payment details). We
will use this to identify and prevent ticket touting offences and disorder at Matches.
3.4. If more than one Home Supporter Match Ticket is issued to you, one Home Supporter Match
Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder
may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer
takes place in consideration of no payment or benefit in excess of the face value of the Home
Supporter Match Ticket, and such transfer does not take place in the course of any business or for the
purpose of facilitating any third party's business.
The selling of your tickets is a category 3 sanction and a 10 home league game ban. Your account has
therefore been blocked and the ticket deactivated, along with your right to purchase tickets.
If you wish to contest this action, please detail this in writing within 14 days alongside any
supporting evidence.
Yours sincerely

Assistant Supporter Services Manager
So, to pick this apart...

1. It seems certain that your post on here that detailed your seat details was read and acted upon, as you not been sanctioned for selling your ticket but because "a match ticket owned and assigned to yo...has been listed for sale online"

2. The rest of the letter repeatedly mentions "Home supporter match ticket". Your ticket was not a "home supporter match ticket". Regardless...

3. The letter says:

"If more than one Home Supporter Match Ticket is issued to you, one Home Supporter Match Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Supporter Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business."​
From what you've said you did have more than one ticket (the one you bought and the guest ticket of your friend), you intend to use the guest one of your friend and you have sold the remainder for face value. You seem to have complied fully with those terms.

4. Before starting the ticket purchase process for this game, the club detail, and link to, a single set of sale Ts&Cs. Those Ts&Cs are Wembley's own. The Wembley Ts&Cs also explicitly allow you to transfer a ticket so long as you do so for face value or below. You have complied with that.

Assuming all you have told us is correct, if this happened to me, and I believe I'd acted entirely in good faith, I would immediately file an appeal with the club and, if I was not satisfied with the outcome of that, I'd file a complaint with the Independent Football Ombudsman, via their form here.
 
Last edited:


jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,039
That is a really interesting point. So if you know the seat number of someone you don’t like …..
This is why it would only possibly work if a club employee themselves “bought” the ticket. Otherwise how can they prove anything?!
 






jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,039
I'd suggest that working out that you've been caught out because the club are monitoring social media and NSC, that starting a discussion thread and posting the recieved club email isn't going to be the best way to support an appeal...
I’d argue it’s the best way. I think OP has been very harshly treated, if everything is as it seems, and I have no reason to think it isn’t.
 


Withdean11

Well-known member
Feb 18, 2007
2,924
Brighton/Hyde
Pathetic from the club. I'd understand if the OP was selling for a profit, but if they are refusing refunds they have to expect this.

Sad thing is, much worse than this is happening up and down the country unpunished. I'd bet a very large number of MUFC fans on Sunday have paid far more than face value for their ticket.
 


schmunk

Why oh why oh why?
Jan 19, 2018
10,483
Mid mid mid Sussex
So if I post random seat numbers for our end at Wembley on NSC saying I am selling the tickets will the club suddenly give whoever bought that seat a 10 game ban?
I'd like to take this opportunity to declare that I am every member of the Conservative Party, I have loads of Wembley tickets for sale and I think that Paul Barber is a ****.

I will take my lifetime ban(s) from the Amex with good grace and a mild xenophobia.
 








jcdenton08

Offended Liver Sausage
NSC Patron
Oct 17, 2008
15,039
So, to pick this apart...

1. It seems certain that your post on here that detailed your seat details was read and acted upon, as you not been sanctioned for selling your ticket but because "a match ticket owned and assigned to yo...has been listed for sale online"

2. The rest of the letter repeatedly mentions "Home supporter match ticket". Your ticket was not a "home supporter match ticket". Regardless...

3. The letter says:

"If more than one Home Supporter Match Ticket is issued to you, one Home Supporter Match Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Supporter Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business."​
From what you've said you did have more than one ticket (the one you bought and the guest ticket of your friend), you intend to use the guest one of your friend and you have sold the remainder for face value. You seem to have complied fully with those terms.

4. Before starting the ticket purchase process for this game, the club detail, and link to, a single set of sale Ts&Cs. Those Ts&Cs are Wembley's own. The Wembley Ts&Cs also explicitly allow you to transfer a ticket so long as you do so for face value or below. You have complied with that.

Assuming all you have told us is correct, if this happened to me, and I believe I'd acted entirely in good faith, I would immediately file an appeal with the club and, if I was not satisfied with the outcome of that, I'd file a complaint with the Independent Football Ombudsman, via their form here.
If I were OP I’d stick that in an email to Paul Barber OBE, along with a link to this thread.
 




Triggaaar

Well-known member
Oct 24, 2005
53,629
Goldstone
So, to pick this apart...

1. It seems certain that your post on here that detailed your seat details was read and acted upon, as you not been sanctioned for selling your ticket but because "a match ticket owned and assigned to yo...has been listed for sale online"

2. The rest of the letter repeatedly mentions "Home supporter match ticket". Your ticket was not a "home supporter match ticket". Regardless...

3. The letter says:

"If more than one Home Supporter Match Ticket is issued to you, one Home Supporter Match Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Supporter Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business."​
From what you've said you did have more than one ticket (the one you bought and the guest ticket of your friend), you intend to use the guest one of your friend and you have sold the remainder for face value. You seem to have complied fully with those terms.

4. Before starting the ticket purchase process for this game, the club detail, and link to, a single set of sale Ts&Cs which they link to. Those Ts&Cs are Wembley's own. The Wembley Ts&Cs also explicitly allow you to transfer a ticket so long as you do so for face value or below. You have complied with that.

Assuming all you have told us is correct, if this happened to me, and I believe I'd acted entirely in good faith, I would immediately file an appeal with the club and, if I was not satisfied with the outcome of that, I'd file a complaint with the Independent Football Ombudsman, via their form here.
Nice work.

Good luck to the OP.

I fully support the club trying to clamp down on touting etc, but this seems like either a) no rules have been broken or b) if they have, it's an innocent mistake with no harm caused and no profit made, so I hope the club can reverse their decision (whether their decision had grounds or not).
 




birthofanorange

Well-known member
NSC Patron
Aug 31, 2011
6,579
David Gilmour's armpit
Nice work.

Good luck to the OP.

I fully support the club trying to clamp down on touting etc, but this seems like either a) no rules have been broken or b) if they have, it's an innocent mistake with no harm caused and no profit made, so I hope the club can reverse their decision (whether their decision had grounds or not).
Absolutely that.
I cannot abide touting for profit and have had countless occasions where I have fallen foul, simply because it was the only way to see (insert event here) something.
This does appear to not fall into that category (which obviously assumes all the facts are as stated).
Hopefully OP will keep us updated as to their appeal.
 






trueblue

Well-known member
Jul 5, 2003
11,029
Hove
I've had the same problem today. I was pretty sure I could go but I'm going through an unexpected rough period with my illness.

I actually called the club to be told that it's not possible ... and it did surprise me. After all STH can buy for guests and the tickets are issued in the STH name so what difference? I did mention this and was told that spot checks could be carried out and if the ticket wasn't issued in the STH guest window then it will be spotted.

Frankly I don't believe that but that's the position being adopted at least publicly.

I wanted to give my tickets to daughter and b/f but I'm 65+ and they are adult so I'm buggered 😥
This scenario is ridiculous and totally unreasonable of the club.
 




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