Happy to refund the ticket, yet still deemed 'guilty'.And:
Dear Paul,
Thank you for your reply.
Please confirm whether you would like to use the below as your appeal against the ban, or whether you would like to write anything further?
We will, on this occasion, return the ticket as the demand for the game is so high. However, the ban will remain in place, and I therefore ask you to confirm my question above.
Thank you
Come on, Paul Barber - get your decency head on, for this one.