[Help] OT, Trying to cancel Microsoft Office365 subscription

[Bazzza67]

Hi board members

I have been desperately trying to cancel my daughters Office365 subscription, that renews tomorrow. She is now at University
and gets the package free.

Have logged in with her ID and password, gone to Services & Subscriptions, found the Office265 subscription, but there is no
option to manage/cancel.

Using the help screen there should be an option to cancel, but there is nothing

If anyone can please advise I would be very appreciative.

 

[Goldstone1976]

"Follow these steps to cancel or turn off recurring billing for all Microsoft subscriptions and trial subscriptions, including Xbox Live and Office 365.

Go to Services & subscriptions. You might be asked to sign in.
Find the subscription and select Payment & billing > Cancel. If you don't see your subscription, make sure you are signed in to the correct Microsoft account for that subscription.
Follow the on-screen instructions to proceed with cancellation. Check your inbox for a confirmation email.
You can also find the subscription and select Payment & billing > Change > Turn off recurring billing to avoid being charged again when the subscription expires on its own."


If I do that, I can see the option to cancel...

 

[Bozza]

Just checked my account - my subscription is via a code I bought from Amazon, as it was cheaper, and entered into the MS site to activate the subscription.

As such, I don't have a cancellation option either - perhaps you did something similar...

 

[Goldstone1976]

Just checked my account - my subscription is via a code I bought from Amazon, as it was cheaper, and entered into the MS site to activate the subscription.

As such, I don't have a cancellation option either - perhaps you did something similar...

Oooh. My free 1 month subscription I got with my new laptop is about to expire - I'm happy enough to not want to cancel, so will check to see if I can get a code off amazon...

 

[Bozza]

Oooh. My free 1 month subscription I got with my new laptop is about to expire - I'm happy enough to not want to cancel, so will check to see if I can get a code off amazon...

£54.99 here - https://amzn.to/2mlqh14 - saves you £25 I think.

 

[Goldstone1976]

£54.99 here - https://amzn.to/2mlqh14 - saves you £25 I think.

Excellent - ta. I've got a week left, so will purchase in a few days...

 

[arewethereyet?]

£54.99 here - https://amzn.to/2mlqh14 - saves you £25 I think.

I pay £59.99 direct with Microsoft for 1 year so only a fiver cheaper via Amazon.

 

[Goldstone1976]

I pay £59.99 direct with Microsoft for 1 year so only a fiver cheaper via Amazon.

I think you've got "personal"; Bozza's link is for "home". 1 user vs 6. No?

 

[schmunk]

I recently paid £40 via eBay for a 12 month "Home" subscription.

 

[arewethereyet?]

I think you've got "personal"; Bozza's link is for "home". 1 user vs 6. No?

Just checked and you are correct, i have personal for 1 device, i should in theory cancel as renewal is due in 3 days time but to be honest I only need it on one device but glad I checked.

 

[perseus]

Oooh. My free 1 month subscription I got with my new laptop is about to expire - I'm happy enough to not want to cancel, so will check to see if I can get a code off amazon...

£20 for Office 2010 as long as your computer still works.

https://softwaregeeks.co.uk/product...OoO9LTZX_hqfTWeAjZq034P-lZcjNESJmzYSbaqjk5imU

 

[Goldstone1976]

£20 for Office 2010 as long as your computer still works.

https://softwaregeeks.co.uk/product...OoO9LTZX_hqfTWeAjZq034P-lZcjNESJmzYSbaqjk5imU

Thx. That’s for 2010; I like some of the features of the current release...

 

[ofco8]

I bought a new laptop and bought Office for life from Amazon for £29.99, in August. Works a treat.