Online ticket buying confusion

[Hornblower]

It's probably just me but I always find using this a nightmare. I have purchased my tickets for the Arsenal game and MRs H's (I think!) but I was unable to buy Hornblower junior's because the 'add a family member/friend' facility wouldn't work no matter how many times I put in his fan number and postcode. Also, I got an electronic reciept for the purchase but no word of when I would receive the 'print at home' tickets. I'm probably just being senoir but I found the whole process very clunky and vague.

 

[grummitts gloves]

Twitter is full of people having nightmares with the site this morning. Thought I knew my fan number off by heart as I haven't got my season tickets on me, but clearly not, as it won't let me in after waiting for an hour!!

 

[Birdie Boy]

It's probably just me but I always find using this a nightmare. I have purchased my tickets for the Arsenal game and MRs H's (I think!) but I was unable to buy Hornblower junior's because the 'add a family member/friend' facility wouldn't work no matter how many times I put in his fan number and postcode. Also, I got an electronic reciept for the purchase but no word of when I would receive the 'print at home' tickets. I'm probably just being senoir but I found the whole process very clunky and vague.

You will receive them from your printer when you send them...

 

[supaseagull]

bedwetters of the world unite!

 

[bhafc4eva]

I have all my friend and family added but where can i view this? I can't see the option.

 

[Albion_Dave]

Think i'll wait until Monday and it's all calmed down.

 

[mattislost]

it is ridiculous. when i go to 'my reserved tickets' my own ticket isn't even there to select! i can order for 3 of my friends but not my own !

 

[Thunder Bolt]

I wonder if the concessionary tickets haven't been 'released'.

 

[Bozza]

It seems the solution is to use Google Chrome. Other browsers may not work right now.

 

[Barham's tash]

it is ridiculous. when i go to 'my reserved tickets' my own ticket isn't even there to select! i can order for 3 of my friends but not my own !

Yep. Me too.

Maybe I was a little too vociferous with my anti Hyypia agenda after all.

 

[ROSM]

It seems the solution is to use Google Chrome. Other browsers may not work right now.

Ouch

 

[bhafc4eva]

I had to go in seperately to buy 2 tickets, i thought you used to be able to select all people in friends and family and buy their reserved tickets aswell?

 

[Thunder Bolt]

It seems the solution is to use Google Chrome. Other browsers may not work right now.

Nope, using Chrome and still having problems.

 

[Bozza]

Ouch

Why's that 'ouch'?

 

[kevo]

Not working for me either (Firefox) I get 'Seats held for season ticket holders' - but it doesn't display my ticket and clicking 'Proceed' just takes me back to the previous page.

 

[Hornblower]

You will receive them from your printer when you send them...

Sorry, what does that mean? I can't send them to the printer if the club hasn't emailed them to me.

 

[Mr Banana]

I recks it might be Firefox. 'bout to try in t'Internet Explorer. Will post an exciting update in due course

 

[Papa Lazarou]

It seems the solution is to use Google Chrome. Other browsers may not work right now.

Glad they tested it properly

 

[Bozza]

Nope, using Chrome and still having problems.

I was merely passing on word from the club hence the 'it seems'.

 

[ShanklySeagull]

Phew I thought it was just me. I got my ticket and my sons fine with the add a family/friend button but my daughters reserved seat is nowhere to be seen even when I log back in as her separately.

I guess I'll have to join the queue ringing the ticket office at 2pm. It normally works fine - why huge problem today of all days grrrrr....