Online ticket buying confusion

[Harry Wilson's tackle]

Bought yesterday morning (Via Safari) and tickets were emailed a few minutes later.

 

[Thunder Bolt]

The game is over two weeks away, why are people bitching about waiting a few hours for a confirmation to arrive ?

Some people still haven't received their Charlton tickets. Don't you think that might be cutting it a bit fine?

The reason the problem got sorted out, is because the first ones to try it, were the ones who reported the problems. The club have sorted out most of the problems now, and IT experts on Nsc gave advice to others to be able to bypass the rest of the issues.

 

[DavidinSouthampton]

FYI: I brought my tickets at 3.15 yesterday afternoon but the email print ticket came much later, at 11pm so will take a while but it should arrive.
Still don't know why it couldn't be loaded onto smart card as in previous Cup games?

I bought mine about 4pm yesterday afternoon - no problem, straight in, no queue. Print at home email arrived 12 hours later at 4am - not that I was awake to receive it.

 

[maglers]

People on the site has not been an issue for anyone. The new off-site queue system has worked well for pretty much everyone. Ticketing site functionality and the data behind the site has been the issue.

You may be lucky and yours works fine. Alternatively you'll get one/some of the issues that have plagued many others.

Logged on last night as me and bought my ticket. Then logged as my daughter and bought hers. Then logged on as my son and bought his. The tickets were waiting in my inbox this morning. Sheets dry.

 

[LowerWesty]

I have to ring to book for the Arsenal match, as there is no way I can do this online. Called yesterday, but gave up in the end due to the 0844 call charges mounting up. Today I tried again and all there is, is a recorded announcement stating that the ticket line is open on Saturdays from 9.30.

It's now 10.00, so why is there no one there to answer calls. They know from yesterdays experience that there is bound to be high demand today. I can only therefore imagine that Jenny Gower must have decided that they all need a rest today, so they are letting the answer machine deal with their 'customers'?

Something about a brewery springs to mind

 

[Thunder Bolt]

I have to ring to book for the Arsenal match, as there is no way I can do this online. Called yesterday, but gave up in the end due to the 0844 call charges mounting up. Today I tried again and all there is, is a recorded announcement stating that the ticket line is open on Saturdays from 9.30.

It's now 10.00, so why is there no one there to answer calls. They know from yesterdays experience that there is bound to be high demand today. I can only therefore imagine that Jenny Gower must have decided that they all need a rest today, so they are letting the answer machine deal with their 'customers'?

Something about a brewery springs to mind

They will be there today and tomorrow according to an email I received, when I pointed out the problems yesterday.

 

[Since1982]

Superb online experience. Took all of about 5 minutes from start to finish.

 

[jamie the seagull]

Just logged in. No queue, all processed, just awaiting the tickets via email.

And you still have the joy of hoping your bar code will work at the turnstile on matchday....once you get to the turnstile.

 

[jamie the seagull]

The game is over two weeks away, why are people bitching about waiting a few hours for a confirmation to arrive ?

20 pages on this thread and you ask this.....in view of these issues people's trust has gone and so they will not relax until the whole process is complete....
Hope you barcode works at the turnstile....but you appear ok to wait a few hours....

 

[grummitts gloves]

And you still have the joy of hoping your bar code will work at the turnstile on matchday....once you get to the turnstile.

Good quality print and saving it to the phone should cure it.

 

[LowerWesty]

They will be there today and tomorrow according to an email I received, when I pointed out the problems yesterday.

Yes they are there now, but quite why the recorded announcement says 9.30 when they don't open until after 10.00 is misleading and expensive! I mentioned this when I got through, but I rather suspect they won't bother to change the recording.

Cheers

 

[dazzer6666]

Some people still haven't received their Charlton tickets. Don't you think that might be cutting it a bit fine?

The reason the problem got sorted out, is because the first ones to try it, were the ones who reported the problems. The club have sorted out most of the problems now, and IT experts on Nsc gave advice to others to be able to bypass the rest of the issues.

Wasn't referring to Charlton.

Re the cup, I logged on (safari), no queue, completed purchase after assigning tickets and received the pdf.

I bet it doesn't scan on the day though......will be chaos as they hardly ever seem to work for home prints.

 

[deckchair]

i bought tkt at about 4pm yest online.email arrived overnight and tkt printed off this a.m. just took longer than normal.no problems.

 

[Seagull1989]

I managed to get all the way through to the payment and then it said payment not authorised, now when I try to buy my ticket it says, Error seat not available. What time is the ticket office open until today ?

 

[pasty]

Think I may have a long wait here. Completely forgotten my password so clicked the "forgotten password" button and it said a temporary password has been sent to my email address. That was 2 hours ago and still waiting......

 

[Bozza]

Think I may have a long wait here. Completely forgotten my password so clicked the "forgotten password" button and it said a temporary password has been sent to my email address. That was 2 hours ago and still waiting......

I lent the club my account last night to help test something. The subsequent password reset they sent so I could use it again took around 9 hours to arrive.

 

[B52]

Bought yesterday morning (Via Safari) and tickets were emailed a few minutes later.

Keep reading Via Safari. What is Safari?

 

[pasty]

I lent the club my account last night to help test something. The subsequent password reset they sent so I could use it again took around 9 hours to arrive.

Oh well, at least I've got until 9am Tuesday before I might lose my ST seat.

 

[pasty]

I take that back. Password change email now arrived and ticket bought

Just got to wait for the email now............

 

[dazzer6666]

Keep reading Via Safari. What is Safari?

Apple version of Internet Explorer