New Website and Loyalty Points (Club announcement, see post #158)

[clarkey]

I'm already re-signing myself to a bun fight for the last scraps away at Burnley. Not confident on 251.

I'm 267 and not confident given there's a lot of higher numbers floating around on this thread, but was in top bracket for all of last season. So some sort of explanation would be nice.

 

[BBassic]

I'm already re-signing myself to a bun fight for the last scraps away at Burnley. Not confident on 251.

I'm on 245. Can you grab me a Burnley ticket when they go on sale?

 

[dazzer6666]

I nearly posted something yesterday in response to [MENTION=27279]dazzer6666[/MENTION]'s post earlier in this thread saying, broadly, "does it matter, we can't use the points yet anyway?" comment which, whilst correct in some regard, is also too narrow a view.

As you say - why on earth make these changes without telling anyone? People WILL notice, people WILL contact the club to ask "what's going on with my points?" The club have just set themselves up for a significant influx of emails and calls that I'm sure they could do without.

At the very least, why not put out a news item on the club website, twitter and facebook saying something like "We will be making changes to the points system and you may notice your balance changing. Do not be concerned as we will notify all fans of these changes in the near future."

That's not the ideal though, of course, which would be communicate the mechanics of any schemes to all fans BEFORE making changes to points balances.

It's not difficult this stuff, is it?

Agree with you - they should have communicated in advance, or simply blocked the pages so no one could see it until they're done with a suitable 'under maintenance' message.

Still not worth worrying about for now though. Whatever the new system is, or whatever it's called, a significant % of fans will hate it as it doesn't suit their particular circumstances...........

 

[Wrong-Direction]

I can't even login, says I don't exist! Great the new website is as much of a shambles and the old one!

Sent from my SM-A310F using Tapatalk

 

[Nixonator]

Agree with you - they should have communicated in advance, or simply blocked the pages so no one could see it until they're done with a suitable 'under maintenance' message.

Still not worth worrying about for now though. Whatever the new system is, or whatever it's called, a significant % of fans will hate it as it doesn't suit their particular circumstances...........

You mean the circumstances that they were amongst the first to be able to buy away tickets in previous seasons and now we're in the PL they may potentially not be? I'd say that's cause for 'hate'. Speculation of course and i'm sure they'll get the system right and fair (eventually).

 

[BBassic]

Agree with you - they should have communicated in advance, or simply blocked the pages so no one could see it until they're done with a suitable 'under maintenance' message.

Still not worth worrying about for now though. Whatever the new system is, or whatever it's called, a significant % of fans will hate it as it doesn't suit their particular circumstances...........

It all reeks of the club not having a development / testing environment for their websites. Which is an all too common occurrence to be fair; I've never worked in an IT team that did have a separate testing environment. It's always: "Nah just do the coding on Live and try not to f**k it up"

 

[dazzer6666]

You mean the circumstances that they were amongst the first to be able to buy away tickets in previous seasons and now we're in the PL they may potentially not be? I'd say that's cause for 'hate'. Speculation of course and i'm sure they'll get the system right and fair (eventually).

No idea - but whatever is done loads will hate it - they can't please everyone. Guaranteed.

 

[Blue Valkyrie]

I'm not worried about loyalty points as I'm a 'lifetime' member of the AMS.

What?

Obviously the lifetime AMS gets the first tranche of tickets.

I'm guessing any left go to this 'loyalty' scheme, as the membership for AMS shut years ago.

 

[bhanutz]

Mine have disappeared now! brilliant!

 

[DavidRyder]

Am I right in saying there used to be an away season ticket?

 

[Is it PotG?]

Points have gawwwwwn totally now.

 

[bhanutz]

Am I right in saying there used to be an away season ticket?

It was platinum membership I believe!

 

[Jimmehh]

I'm not looking forward to trying to get any tickets for games this season - especially if some of the figures mentioned on here are correct.

 

[clarkey]

Points have gawwwwwn totally now.

Probably the fairest way, have everyone start from zero again......

 

[Bozza]

A few days ago at The Amex...

"So we've got to the loyalty points update thing - how are we going to go about it?"

"Reckon we should just do it on the live system and get it out the way. Bish bash bosh."

"Shouldn't we send out a communication to let the fans know in case anyone notices? We don't want a deluge of emails and calls about it."

"Nah - it's the Summer - no one will be looking at this stuff. What's the worst that can happen?"

"Sounds like a plan - let's go!"

Two days later:

"Oh, they've all noticed. Who knew that was going to happen?"

"Get them off - just get those points off of there NOW."

 

[BBassic]

Mine have disappeared now! brilliant!

Can still see mine but they've moved; they're now under my address. And I have something called 'Member Points'. Is that new?

 

[Is it PotG?]

Oh yeah, STH points and Member points. WTF?!

 

[spongy]

I'm intrigued to know what my points total has changed to but I cant find them.

I am using a phone that directs me to the mobile site, from which I have learned from this thread that I can't see them from.

There used to be a little link at the bottom of the mobile site that said "go to desktop site". That isn't there now. Is there a way to not be automatically directed to the mobile site from a phone?

In a way I'm glad I don't know so I can't be pissed off at this cluster**** just yet.

 

[Bozza]

Can still see mine but they've moved; they're now under my address. And I have something called 'Member Points'. Is that new?

Good spot!

Season Ticket Holder Points 271 (STH points apply to CURRENT season ticket holders only)

Member Points 313 (Member points apply to CURRENT Bronze/YS Plus Members only)

 

[clarkey]

Good spot!

Season Ticket Holder Points 271 (STH points apply to CURRENT season ticket holders only)

Member Points 313 (Member points apply to CURRENT Bronze/YS Plus Members only)

Have we all got 313 member points then? That's my number too.