New ticketing system meltdown already?!

[clapham_gull]

.. and the phone queuing system has gone down. Why don't they just farm this out to an external agency ?

mmm...

Not particularly pleased, quite able to log onto the site (with patience), but it's stopping me buy tickets I er.. haven't bought yet.

 

[Al Bion]

Q position 41! Stick with it and u will get through, eventually !

Mart, you must be just behind me as I started at #41 just a minute before you, am now at #29 after 18 minutes waiting

 

[chimneys]

Amex card did not work for me either

You really couldnt make it up! Amex will be well impressed!

 

[Another Berkshire Seagull]

Nice...

Awful. A real schoolboy error by Iris.
Means they have more servers avaiable (in their webfarm), but have configured them incorrectly.

Geek stuff: Means you got your page served by one machine in the farm and when you went back for the next page it put you on another server. This server must have been incorrectly configured so it is unable to decrypy some of the page state (in viewstate) as this other server isn't configured to use the same key for cryptography as the other server(s) in the farm.

 

[Bozza]

Site is definitely buggy. As I clicked around the site, without doing anything at all, the basket would show 6 items / £70.00 (being adult and child WSU for all 3 games for sale currently), and we are 1000 pointers.

Got through to payment - not sure which of these I can go to but decided to buy anyway, clicked submit 3 or 4 times and the payment screen kept refreshing - it was an Amex card though.

Lots of horrible error messages all over the place too.

 

[Scotty Mac]

after 90 minutes of trying, i am still NOT able to log onto the ticketing system

what a SHAMBLES

 

[Big Mart]

Mart, you must be just behind me as I started at #41 just a minute before you, am now at #29 after 18 minutes waiting

27 now, don't fail me now

16 and boss starting to get twitchy

 

[Beach Hut]

Right finally got tickets but mapping is wrong as Mini shows as an adult so will ring this afternoon

 

[Brian Fantana]

after 90 minutes of trying, i am still NOT able to log onto the ticketing system

what a SHAMBLES

This. I will be FURIOUS if tickets are all taken by people with 1000 loyalty points. What a joke.

 

[Superseagull69]

Get in!! Just bought tickets for all three matches.

It's worth pointing out that I only have 1000 loyalty points, yet I was able to buy my seats, so I'd suggest trying even if you have 1000.

This is even more worrying so not only are we competing against fellow withdean sth but also the jcl amex sth. Great.

 

[Bozza]

Gone through with a Mastercard...

Checkout Order Confirmation

This is to confirm that your order with a value of £70.00 is now complete. Your payment reference is xxxxxx, please quote this if you need to contact us regarding this order. You will receive a confirmation email to your registered email address with the following details.

Transaction Total
Tickets: £68.00
Booking Fee: £0.00
Credit Card Fee: £0.00
Web Sales Fee: £2.00
Total: £70.00

 

[Mr Burns]

I'm in the queue. #41 in the queue... on a mobile. I might have to sell the power plant to pay for this call!!!

 

[Drumstick]

Q pos 37. Gave up online, logged in but its a f***ing shambles!

 

[Jam The Man]

I know it's early days and a mammoth task etc, and I have every sympathy for the club as this really is day 1 of the future, but I just spent 10 minutes booking online and filling out the details (then getting confused because my 8 year old is listed as an adult for one match, but a child in two others)... Ultimately going through to the completion page and be told 'unspecified error'…

Can't see any trace of me having ordered anything, so I really have no idea if the tickets were processed or not. I'm guessing not…
Tried calling the ticket line and got cut off after selecting option 1.

And whilst I'm ranting .. a 'web sales booking fee' .. Really? I mean.. Really? It's not as if the ticket will be printed posted anymore.

Try again later I guess..

 

[DTES]

I would suggest that the club not only take the tickets back off of the 1,000 pointers, but ban them from the Amex for at least a month. Shocking behaviour.





What?

 

[Al Bion]

27 now, don't fail me now phoneline!

#26 am panicking also that my phone will cut off or I'll somehow push the wrong button and cut myself off

 

[kingcole]

I have refreshed/clicked try again 500 times - no joy

 

[Drumstick]

#34 now. JEEEZZZ Big mobile bill this month!

Edit: +2 mins and at #32

 

[Mr Burns]

Q pos 37. Gave up online, logged in but its a f***ing shambles!

YOur 4 in front of me. DOnt hang around when you get through...... and ask them to save a space for Mr B

 

[Regency Gull]

Confused - only have 1,000 point - but have logged in and bought seast for me and 2 boys for Spurs game - no problems.

Have got confirmation email