If you had a paper ticket your smartcard will have been disabled for that game.
Yeah, thing is I never requested a paper ticket - it just turned up! Anyway, played it safe and brought both smartcards and the paper to the game
If you had a paper ticket your smartcard will have been disabled for that game.
I went into the Ticket Office on Saturday and saw a rack of them behind the staff, marked 'R', 'S', 'T' etc.
My surname begins with 'W' so mine was there. They just handed it to me.
The rest, they said, were being sent out yesterday (Mon).
Tony Bloom appeared at my door this morning,apologised profusely for the error,and hand delivered my new card.Phew !!
I am also W3E and was told when I phoned customer services last Friday that a new card was being sent out. Still havent received it.
Got my new card today, so far haven't been able to top it up though, tells me I have an invalid username and password (and no i'm not entering a password!).
Here's a supremely dense question. I'm not an STH and don't have a smart card but do have a ticket for Saturday. I hadn't even thought about paying for pies. Is cash still accepted? I'm guessing it must be, as away fans would be buggered otherwise but I don't want to just assume it.
Glad I am not the only one - will just go into ticket office on Saturday and sort then
To be fair I would not have known about this either until I got to the turnstile saturday!!