[Technology] Macbook Pro won't turn on

[Normal Rob]

Bugger me - you can buy two very decent Windows laptops for that repair price ! What did they say was wrong ? Can your daughter get to her data now ?

Liquid damage. I have a feeling that my daughters version of events may not be 100% truthful but fighting over that might not be a good use of anybody's time. She feels bad enough so i hope she learns from it.

I think her stuff was backed up to the cloud, so yes hopefully accessing work should be ok.

Needless to say, having always been a Windows user, this has not swayed me to the Apple hive mind. Oh well, there goes this years holiday...

 

[Bozza]

Cost of repair (Inc. VAT) £1089.

I walked out, somewhat in shock, with a brand new Macbook Air, and a still broken Macbook Pro.

What is the supposed issue?

For that price, it sounds like a failure of the main motherboard/CPU - essentially most of the computer.

 

[deletebeepbeepbeep]

Wow a grand!!!

 

[Bozza]

Liquid damage. I have a feeling that my daughters version of events may not be 100% truthful but fighting over that might not be a good use of anybody's time. She feels bad enough so i hope she learns from it.

I think her stuff was backed up to the cloud, so yes hopefully accessing work should be ok.

Needless to say, having always been a Windows user, this has not swayed me to the Apple hive mind. Oh well, there goes this years holiday...

In fairness, liquid damage can do for many electronics.

My son is using my old MacBook Pro which must be 7 or 8 years old now - it still runs fantastically well and will have several years of use, at the very least, left.

Can you claim on your contents insurance for what sounds like an accidental damage incident?

 

[Normal Rob]

In fairness, liquid damage can do for many electronics.

My son is using my old MacBook Pro which must be 7 or 8 years old now - it still runs fantastically well and will have several years of use, at the very least, left.

Can you claim on your contents insurance for what sounds like an accidental damage incident?

I've bought a new machine as she needs it now for her exam submissions and for ease of finishing coursework. The 10 days for the repair to happen was just shockingly badly timed. As it's new i guess i can't claim on insurance as it's not a repair for damage.

 

[Bozza]

I've bought a new machine as she needs it now for her exam submissions and for ease of finishing coursework. The 10 days for the repair to happen was just shockingly badly timed. As it's new i guess i can't claim on insurance as it's not a repair for damage.

I'd definitely speak to your insurance company, assuming you have accidental damage cover. They wouldn't have authorised a repair, given the price, and would replace with a new machine, exactly as you have done.

 

[Brian Fantana]

On a similar note, as mentioned earlier in the thread, the screen on my MacBook Air needs replacing. Are there are any reputable places that people would recommend having this work done? I suspect I can get it cheaper than going direct through Apple.

 

[Easy 10]

Get a Chromebook xx

 

[Bodian]

On an unrelated, but connected note - just had an update from Windows. 'Your computer is not able to upgrade to Windows 11, and support for Windows 10 will cease October 2025 - suggest you get a new computer'.

It's all a bit of a con isn't it.

 

[Shropshire Seagull]

On an unrelated, but connected note - just had an update from Windows. 'Your computer is not able to upgrade to Windows 11, and support for Windows 10 will cease October 2025 - suggest you get a new computer'.

It's all a bit of a con isn't it.

Home or private users won't need official Windows support - every issue known is available via Google search.
It's the big corporates that start running scared when they hear they are operating their business on something that's no longer supported by the manufacturer.
The only likely issue is if you're still using it in, say, 10 years time and try to add new devices, like printers, that have not got drivers developed for Win 10.
But even that is highly unlikely.

Did I hear / read somewhere very recently that the UK nuclear deterrent Vanguard class submarines still operate running on Win 98? Or was I whooshed?

 

[Tom Hark Preston Park]

Cost of repair (Inc. VAT) £1089.

I walked out, somewhat in shock, with a brand new Macbook Air, and a still broken Macbook Pro.

Do you have a local independent pc repair shop in your town? They're usually pretty scruffy-looking and unpromising from the outside but in my experience they're invariably staffed by genius geeks. Repairs would probably cost you a fraction of what you've been quoted. Sometimes they even fix things for fun. Good luck to your daughter in her exams

 

[Springal]

Home or private users won't need official Windows support - every issue known is available via Google search.
It's the big corporates that start running scared when they hear they are operating their business on something that's no longer supported by the manufacturer.
The only likely issue is if you're still using it in, say, 10 years time and try to add new devices, like printers, that have not got drivers developed for Win 10.
But even that is highly unlikely.

Did I hear / read somewhere very recently that the UK nuclear deterrent Vanguard class submarines still operate running on Win 98? Or was I whooshed?

Only thing to consider is windows anti virus, it’ll stop updating when support ends so consider a third party AV that support old / legacy OS’s. Which should be standard anyway because who trusts Microsoft for security when they get breached pretty much annually anyway

 

[TWOCHOICEStom]

Apple's repair prices are a disgrace to be honest. They have a very specific set of things they'll fix otherwise they'll just sell you a new computer. Water damage is one of those things they'll just say there's nothing they can do about. I listened to a pretty interesting podcast about it yesterday actually:




I highly recommend finding a local apple specialist and asking them what bits of it they can save - specifically the data if you've bought a new Macbook, you could transfer the data which would be something at least.

The important thing is that your daughter got a new Apple product to unbox and now won't get bullied by her peers for having an Asus (eww) or HP in her bag. She can tell everyone that even though she spilled a whole cup of tea on her shiny Macbook Pro her Dad is proper loaded and just bought her the latest one instead.

 

[raymondo]

Apple's repair prices are a disgrace to be honest. They have a very specific set of things they'll fix otherwise they'll just sell you a new computer. Water damage is one of those things they'll just say there's nothing they can do about. I listened to a pretty interesting podcast about it yesterday actually:




I highly recommend finding a local apple specialist and asking them what bits of it they can save - specifically the data if you've bought a new Macbook, you could transfer the data which would be something at least.

The important thing is that your daughter got a new Apple product to unbox and now won't get bullied by her peers for having an Asus (eww) or HP in her bag. She can tell everyone that even though she spilled a whole cup of tea on her shiny Macbook Pro her Dad is proper loaded and just bought her the latest one instead.

All her friends will do the same to try to get a new one

 

[Herr Tubthumper]

The important thing is that your daughter got a new Apple product to unbox and now won't get bullied by her peers for having an Asus (eww) or HP in her bag. She can tell everyone that even though she spilled a whole cup of tea on her shiny Macbook Pro her Dad is proper loaded and just bought her the latest one instead.

....and she also gets an extention to her exam submissions. This girl is going to go far.

 

[Normal Rob]

Apple's repair prices are a disgrace to be honest. They have a very specific set of things they'll fix otherwise they'll just sell you a new computer. Water damage is one of those things they'll just say there's nothing they can do about. I listened to a pretty interesting podcast about it yesterday actually:




I highly recommend finding a local apple specialist and asking them what bits of it they can save - specifically the data if you've bought a new Macbook, you could transfer the data which would be something at least.

The important thing is that your daughter got a new Apple product to unbox and now won't get bullied by her peers for having an Asus (eww) or HP in her bag. She can tell everyone that even though she spilled a whole cup of tea on her shiny Macbook Pro her Dad is proper loaded and just bought her the latest one instead.

Her dad whacked out the credit card. I'll still be paying for this when I die!

 

[Arthur]

Apple's repair prices are a disgrace to be honest. They have a very specific set of things they'll fix otherwise they'll just sell you a new computer. Water damage is one of those things they'll just say there's nothing they can do about. I listened to a pretty interesting podcast about it yesterday actually:




I highly recommend finding a local apple specialist and asking them what bits of it they can save - specifically the data if you've bought a new Macbook, you could transfer the data which would be something at least.

The important thing is that your daughter got a new Apple product to unbox and now won't get bullied by her peers for having an Asus (eww) or HP in her bag. She can tell everyone that even though she spilled a whole cup of tea on her shiny Macbook Pro her Dad is proper loaded and just bought her the latest one instead.

I used to work for a company that was completely Apple based (devs had pros and everyone else airs). One of the sales guys (f*** knows how he did it) managed to lose a few of the key caps on his air. We took it to Apple approved operator to see if we could get replacements. Officially Apple don't do replacement key caps so the repair was for a whole new chassis which was about £100 cheaper than buying a completely new machine. Thankfully we put a fair bit of business through them and I got to know the chap quite well, he gave me a website that sold them individually. Cost of each key £2! So the repair went from being £700ish to £6!

They are cracking products though and they do last so are worth the money. I'm posting this from my mid 2015 MBP which still runs like a dream.

 

[boik]

If anyone wants to go though a special type of Apple hell, try this:

Wife used to have a iphone but upgraded to Android years ago. Phone was binned. She's just realised that shes still getting charged for iCloud (her fault obvs). So we want to cancel, but don't have the iCloud password anymore. No problem, go to apple id and ask for a password reset. This is where the fun starts. Everything keeps coming back to the iphone we no longer have. Found an option to reset using someone else Apple device (why limited only to Apple). Used that, followed the directions, simple, except that after verifying all of the details, the last step required me to use the iphone that we no longer had. Grrr!!!

Tried a few other things and eventually found a tiny little link at the bottom of a page to reset password with no devices available. Filled in and verified all of the details again, and ended up with a msg that said within 24 hours we will receive an email that will tell us how long the password reset might actually take and an apology for the fact that it could take a long time.

I JUST WANT TO RESET A PASSWORD!!!!!!

 

[Beanstalk]

On a similar note, as mentioned earlier in the thread, the screen on my MacBook Air needs replacing. Are there are any reputable places that people would recommend having this work done? I suspect I can get it cheaper than going direct through Apple.

Go to Apple. I was stung so horrifically by going 20% cheaper from an unauthorised repair shop in Brighton when I was a student. Ended up paying 50% more than I would have if I'd just gone to Apple and had the part covered by a warranty.

 

[WATFORD zero]

If anyone wants to go though a special type of Apple hell, try this:

Wife used to have a iphone but upgraded to Android years ago. Phone was binned. She's just realised that shes still getting charged for iCloud (her fault obvs). So we want to cancel, but don't have the iCloud password anymore. No problem, go to apple id and ask for a password reset. This is where the fun starts. Everything keeps coming back to the iphone we no longer have. Found an option to reset using someone else Apple device (why limited only to Apple). Used that, followed the directions, simple, except that after verifying all of the details, the last step required me to use the iphone that we no longer had. Grrr!!!

Tried a few other things and eventually found a tiny little link at the bottom of a page to reset password with no devices available. Filled in and verified all of the details again, and ended up with a msg that said within 24 hours we will receive an email that will tell us how long the password reset might actually take and an apology for the fact that it could take a long time.

I JUST WANT TO RESET A PASSWORD!!!!!!

Can't you just cancel the DD ?