Landline help please

[mwrpoole]

So this is the problem, I have no dial tone on my home phone. But the broadband is working fine.

I didn't think that could happen?

I have gone back to the master socket and checked the wiring and it looks ok. It was all a bit messy so I cut the cable from the extension socket and re-wired it once i found my 'crone' tool. The broadband came back on instantly but still no dial tone. There is a phone socket in the master socket so I plugged the phone straight into it but still no joy.

Anyone know what the problem might be? All phone & broadband is with SKY, I've done their online status check and all should be ok.

Thanks,

 

[StonehamPark]

So this is the problem, I have no dial tone on my home phone. But the broadband is working fine.

I didn't think that could happen?

I have gone back to the master socket and checked the wiring and it looks ok. It was all a bit messy so I cut the cable from the extension socket and re-wired it once i found my 'crone' tool. The broadband came back on instantly but still no dial tone. There is a phone socket in the master socket so I plugged the phone straight into it but still no joy.

Anyone know what the problem might be? All phone & broadband is with SKY, I've done their online status check and all should be ok.

Thanks,

Have you tried calling your landline from mobile to check if it rings etc?
Just wondering whether it's a handset or line issue.

 

[danielson81]

I am with Sky and same happened to me. However I never use the land line and can't be bothered to wait for a BT Openreach engineer to show up, so I have just left it!

Have you changed from ADSL to Fibre broadband recently, that's when it happened.

Otherwise ring up Sky and buy/borrow a known working phone to rule out your phone etc, as Sky will threaten you with a £115 charge if its your fault.

 

[AmexRuislip]

Try plugging another phone in socket, or borrow neighbours?

 

[AmexRuislip]

Try plugging another phone in socket, or borrow neighbours?

So this is the problem, I have no dial tone on my home phone. But the broadband is working fine.

I didn't think that could happen?

I have gone back to the master socket and checked the wiring and it looks ok. It was all a bit messy so I cut the cable from the extension socket and re-wired it once i found my 'crone' tool. The broadband came back on instantly but still no dial tone. There is a phone socket in the master socket so I plugged the phone straight into it but still no joy.

Anyone know what the problem might be? All phone & broadband is with SKY, I've done their online status check and all should be ok.

Thanks,

This

 

[mwrpoole]

Have you tried calling your landline from mobile to check if it rings etc?
Just wondering whether it's a handset or line issue.

I have and it does nothing, no ringing or engaged tone just disconnects on mobile.

 

[Cian]

If you have "fibre"/"infinity" VDSL its entirely possible for a line fault between the cabinet and the exchange (or in the cabinet) to have disconnected your phone while leaving the broadband working perfectly. If this is the case, report it as a line fault without even touching the broadband help desk as usually the PSTN support are a little less idiotic...

 

[StonehamPark]

I have and it does nothing, no ringing or engaged tone just disconnects on mobile.

Probably best to call Sky and just see if they can 'reset/clear' the line over their end and test again.

 

[happypig]

If it's BT (or sky/TT etc) ADSL then it will work with one leg of the pair disconnected.
Check your broadband speed, I bet it's down to a fraction of what you usually get.

 

[suedy]

We had the same problem a few months back.The problem turned out to be wiring outside had disintegrated over the years as the original copper wiring wasn't sealed like it is today.Regardless of who you have phone/broadband from I believe that the outside line is all dealt with by BT.Report a line fault and if it is an outside fault it will be repaired free of charge.

 

[mwrpoole]

If it's BT (or sky/TT etc) ADSL then it will work with one leg of the pair disconnected.
Check your broadband speed, I bet it's down to a fraction of what you usually get.

It has gone down as it happens, last time I tested it was at 9MB now it's down to 6MB, and it keeps going off momentarily about once an hour now.

 

[mwrpoole]

We had the same problem a few months back.The problem turned out to be wiring outside had disintegrated over the years as the original copper wiring wasn't sealed like it is today.Regardless of who you have phone/broadband from I believe that the outside line is all dealt with by BT.Report a line fault and if it is an outside fault it will be repaired free of charge.

SKY were adamant its ok, but tried BT and they confirmed there is a line fault and it is them who will sort it out free of charge. Just have to wait 3-5 days, no problem about the phone line really, as long as the broadband stays up everyone will be happy.

 

[happypig]

SKY were adamant its ok, but tried BT and they confirmed there is a line fault and it is them who will sort it out free of charge. Just have to wait 3-5 days, no problem about the phone line really, as long as the broadband stays up everyone will be happy.

BB *should* stay up but because it's one leg dis it will be erroring and so the modems will drop the speed in an attempt to correct. Once the line is fixed, it should go back to same speed it was before.

 

[Dan Aitch]

Maybe you've gone deaf.

 

[seagullsovergrimsby]

Maybe you've gone deaf.

What ?