[Albion] Just applied for my season ticket refund .....

[SIMMO SAYS]

it was abit confusing so thought I'd summarise it here as I'm sure a few people will come on here looking for help as the emails start coming through

step 1 - click on the link supplied by the club in your personal email (you must do this, as simply signing in with your fan number doesnt take you to the right place)

step 2 - you then have to click on the number of refunds you want (in my case this was 2: for me and my son) - then click on buy - this seems bizarre as they are £0 each but just do it

step 3 - then you have to allocate each persons fan number to their actual refund using the little pencil icon on the screen

then click submit and youre done (I hope

I've just applied for a refund of £325.92 that the club say is owed to me.
I got the same as you as in step 2 - £0.00.
I carried out step 3 applying for me and not the other three people in our group.
Pressed submit and done.
I now expect to be refunded £0.00

 

[Bold Seagull]

Not received an email. I got the last one re my season ticket but i don't get the marketing ones (too much about the Womens's team) nor the PB chat. i am wondering too if they're taking the Nov 2 dd that was mentioned as going out still in the previous email.

It wasn't from the marketing emails, it was from: info@bhafc-comms.co.uk

 

[LamieRobertson]

I've just applied for a refund of £325.92 that the club say is owed to me.
I got the same as you as in step 2 - £0.00.
I carried out step 3 applying for me and not the other three people in our group.
Pressed submit and done.
I now expect to be refunded £0.00

Lol ..ye same as you would expect..it’s not going to be enough to get someone in to repair the wall on the stairs from the lounge

 

[Tom Hark Preston Park]

How does this club email shit work then? Do they send them out in staggered batches on, dunno, maybe surname order to paying 'customers' or something? Not send them out at all if you opted out due to excessive wimmins club clickbait last year? Or is it as easy as logging onto your Albion account and clicking something to trigger the refund?

Where's me email? What GIVES?

 

[SIMMO SAYS]

Lol ..ye same as you would expect..it’s not going to be enough to get someone in to repair the wall on the stairs from the lounge

It would be cheaper to move

 

[LamieRobertson]

It would be cheaper to move

Oh I know ..what with that and the leak ..not to mention the shower valve

 

[LamieRobertson]

How does this club email shit work then? Do they send them out in staggered batches on, dunno, maybe surname order to paying 'customers' or something? Not send them out at all if you opted out due to excessive wimmins club clickbait last year? Or is it as easy as logging onto your Albion account and clicking something to trigger the refund?

Where's me email? What GIVES?

It’s quite easy ..look back in the thread and see the link in a post of Bozza
The only other thing you’ll need is my account details for the refund

 

[Tom Hark Preston Park]

It’s quite easy ..look back in the thread and see the link in a post of Bozza
The only other thing you’ll need is my account details for the refund

PM sent

 

[herecomesaregular]

It’s quite easy ..look back in the thread and see the link in a post of Bozza
The only other thing you’ll need is my account details for the refund

hi, yes fair enough but this just shows as zero and i'd like to know the refund amount. i can wait but don't want to miss the deadline (the nov dd is due out). i need the money

 

[LamieRobertson]

hi, yes fair enough but this just shows as zero and i'd like to know the refund amount. i can wait but don't want to miss the deadline (the nov dd is due out). i need the money

I’m pretty sure that’s standard...the actual amount is in the recent email ...maybe ring the club if uncertain?

I did it this morning and I did get confirmation that I’ve applied for a refund which I believe is all that link does

 

[Barham's tash]

How does this club email shit work then? Do they send them out in staggered batches on, dunno, maybe surname order to paying 'customers' or something? Not send them out at all if you opted out due to excessive wimmins club clickbait last year? Or is it as easy as logging onto your Albion account and clicking something to trigger the refund?

Where's me email? What GIVES?

Why don’t you email Barber to ask?!

 

[Tom Hark Preston Park]

Why don’t you email Barber to ask?!

Already in hand. I've outsourced the task offshore to Customer Liaison Officer [MENTION=38333]Swansman[/MENTION]

 

[Neville's Breakfast]

hi, yes fair enough but this just shows as zero and i'd like to know the refund amount. i can wait but don't want to miss the deadline (the nov dd is due out). i need the money

The zero just refers to the cost of the transaction which is free.
You can work out the refund amount by calculating the actual sum of your direct debits paid from April to October plus anything owed to you from the final 5 games of last season and then subtracting 25 % of your annual season ticket price for this season.

 

[Giraffe]

Anyone had a 1901 email yet as I am intrigued about the DD situation. If they are going to carry on taking money then I will have the refund. If they are going to stop the collections then I will leave the £200 odd there for now.

You are right to be perplexed by the club's position on 1901 refunds but also a lot of these seats will be business owned so clearly less consideration for personal finances.

Very odd set up. In my case I have two normal season tickets, the process was very straight forward, numbers were right, pressed refund, assume it is now being processed.

With 1901 though because I took a payment holiday earlier in the year when offered to reach the 25% threshold which they want to keep of my money I still need to pay another £25. And yet I still have to apply for a refund to make sure they don't take more than this. Surely if they are now saying they don't need more than 25% they shouldn't be taking further DD's over and above this?

And on the point about 1901 and businesses. I think there are more individuals than you realise, but given the economic situation I don't believe many businesses will continue to keep paying money for nothing as they will need to justify this to someone so I would imagine the refunds will be quite high here.

 

[LamieRobertson]

The zero just refers to the cost of the transaction which is free.
You can work out the refund amount by calculating the actual sum of your direct debits paid from April to October plus anything owed to you from the final 5 games of last season and then subtracting 25 % of your annual season ticket price for this season.

Also the refund amount is stated in one of the emails sent out

 

[Madafwo]

Was going to leave mine with the club but having hit a pot hole and needing a couple of wheels refurbed and 2 new tyres put on the refund is now better spent elsewhere.

 

[swindonseagull]

A football match.

If you're lucky.

I have no idea what you are on about..

 

[zefarelly]

I have no idea what you are on about..

Next Years Holiday ? A footbal match . . . .

If you're lucky.

You've been in Swindon too long

 

[studio150]

Anyone else still waiting for their email from the club detailing their individual refund?

 

[A mex eyecan]

Anyone else still waiting for their email from the club detailing their individual refund?

yes me. Not sure if that’s right or if i’ve been forgotten