Many of us may have been surprised at the volume of critical comment voiced by visiting fans. Not all of these are plain envy, or sour grapes following defeat. Is it worth contrasting probable expectations with actual matchday experience?
The promise: a welcoming stadium, uniquely catering for visiting fans, even to the point of away-end decoration in club colours and images of great moments in their history. Their own, local-origin beers.
The reality: a thorough, pat-down body search for absolutely all of them, with no exceptions. A disappointingly plain concourse, featuring a single, club-coloured spotlight bulb (two for Palace) and a basic PowerPoint slideshow on a badly misaligned screen, high up in the roof. Local ale supplied in strictly limited quantities, often running out.
The Amex design: Expecting a radically different, beautifully designed stadium, those arriving by coach might see nothing more than the low sweep of the South Stand roof. Once seated, they notice big gaps in the corners, and single tiers on three sides. To them, the place looks disappointingly unfinished. Those wishing to be critical soon forget the unusually comfortable, wide-spaced seats and, depending on the result, decide they've just visited yet another modern, identikit, soulless ground.
After the game: understandably, visitors imagine they can only stay on in their designated concourse which, with the exit doors wide open, soon becomes an unpleasant wind tunnel. After a pint or two and perhaps another pie, they drift away, not realising what they could have experienced – the option of mingling for an hour or two with home fans in the much warmer, artwork-decorated West concourses or even better, space permitting, Dick's Bar.
The surroundings: it's widely misreported that the Amex, being out of town, is completely devoid of local pubs. Away fans who’ve done their homework will have discovered The Swan – perhaps our best kept secret – where landlord Martin makes them extremely welcome, with a good supply of food and excellent beers on offer.
There doesn't seem much point in any of us getting too upset by the criticisms. We all know what a fantastic place we now have as the Albion's permanent home. In time, visiting fans will come to realise just what they've been missing, and look forward in future to making the most of the experience.
As a regular visitor to the away concourse, post-match, and after speaking with several visiting fans, that's my take. Anyone else?
Er, that's what they've all said, so yeah. I love the place, put can totally see their point, it's not THAT amazing.