studio150
Well-known member
I have just been reading the full Hermes terms and conditions. These are a complete shambles and have obviously been written by someone who does not have an attention for detail and do not dovetail with the comments elsewhere on their website. Just a few examples of their gems:
Definitions:
“Excluded Items” means Goods that we do accept for carriage but are sent at your own risk and in respect of which we do not accept any liability for Loss or Damage or Late Delivery, including: Excluded Goods.
However webpage on excluded items clearly states that these items are excluded from compensation for damage. But the full T&C says excluded from loss or damage
“Loss or Damage” means loss of or damage to a Parcel or Goods.
Brilliant defining a word by using the same word thereby not defining it at all
“Prohibited Items” means Goods that we do not accept for carriage, including: Excluded Items.
But excluded items are accepted for carriage but excluded for compensation for damage. But no the full T&C say excluded items are infact not accepted for carriage.
You must not supply to us any Prohibited Items;
Which given the definition of Prohibited items in the T&C you must not supply any excluded or prohibited items
We do not accept liability for Loss or Damage or Late Delivery where ..... the Goods or Parcels involved are Prohibited Items;
Given the definition of Prohibited items in the definitions of full T&C excluded items are also deemed to be prohibited items.
So are Hermes saying that as Electrical or Electronic equipment are listed as excluded items, in the full T&Cs they are within the definition of Prohibited items and therefore we can damage them or lose them and you get nothing.
While not a legal expert on contracts, it would seem to me that their contract given the ambiguity is void and the benefit must be given to the purchaser.
I assume that the Citizens Advice people will be willing to assist
Definitions:
“Excluded Items” means Goods that we do accept for carriage but are sent at your own risk and in respect of which we do not accept any liability for Loss or Damage or Late Delivery, including: Excluded Goods.
However webpage on excluded items clearly states that these items are excluded from compensation for damage. But the full T&C says excluded from loss or damage
“Loss or Damage” means loss of or damage to a Parcel or Goods.
Brilliant defining a word by using the same word thereby not defining it at all
“Prohibited Items” means Goods that we do not accept for carriage, including: Excluded Items.
But excluded items are accepted for carriage but excluded for compensation for damage. But no the full T&C say excluded items are infact not accepted for carriage.
You must not supply to us any Prohibited Items;
Which given the definition of Prohibited items in the T&C you must not supply any excluded or prohibited items
We do not accept liability for Loss or Damage or Late Delivery where ..... the Goods or Parcels involved are Prohibited Items;
Given the definition of Prohibited items in the definitions of full T&C excluded items are also deemed to be prohibited items.
So are Hermes saying that as Electrical or Electronic equipment are listed as excluded items, in the full T&Cs they are within the definition of Prohibited items and therefore we can damage them or lose them and you get nothing.
While not a legal expert on contracts, it would seem to me that their contract given the ambiguity is void and the benefit must be given to the purchaser.
I assume that the Citizens Advice people will be willing to assist
