Joey Jo Jo Jr. Shabadoo
I believe in Joe Hendry
- Oct 4, 2003
- 12,063
I dropped my iPhone 6 in a bar in New York last week. It was in a case but landed perfectly flat and face-down. I thought it had survived until I got outside and then saw it was cracked all the way down.
Using the Apple Store app on my phone I made an appointment at the Apple Store at Grand Central Station for 7:20am the next morning and well before 9am I had the phone back as good as new, with a whole new display unit on it.
I know I trumpet Apple goods and, particularly, the service but if that had been a Samsung Galaxy S8 Superfly (or whatever they are up to now) how would this have worked out for me? Would I have had to wait until I came home and then taken it to Carphone Warehouse or similar who would then send it away for a week or two?
Apple after care is great, I've had to use it twice, first time my iPhone 5 on off button was not working so they swapped the phone for me there and then, phone was less than a year old. Second time one of my work iPads had stopped working, screen would just show coloured lines every time it was turned on. No visible sign of damage to the screen or the casing of the iPad and it was always kept in a case. They swapped that out straight away as well.
The reason I use the Spigen case isn't for fear of it being broken more the inconvenience of having to go to an Apple store if it was damaged. The nearest one to me is Brighton which is a 45 mins away on a clear day, working full time means I'd have to go at the weekend and battle the joys of Churchill Square parking. I'd like to minimise that risk as much as possible.
As for your comment about a Samsung, I had the S4 inbetween the iPhone 5 and 6plus, the screen stopped working within two weeks of it arriving, I had to send it away for repair and have a loan phone that could barely make phone calls for 2 weeks. Was not impressed and vowed at that point to return to Apple as soon as I could at the end of the contract.