Franck at "Nice New Cars Ltd", that is - who, when on October 3rd I placed an order for a new Volkswagen Touran with him, assured me that it would definitely be here by Christmas. This week, he told me that wasn't going to happen, not least because his dealer-supplier has decided to close down from today until January 10th. It was on this promise that I sold our car 3 weeks ago, meaning I now need to go and buy or hire a car for the 10 days I am on holiday in France.
He refuses to tell me the name of his supplier who I quite fancy giving a piece of my mind and indeed punching his face in too.