According to the document in the link:
What happens to season-ticket holders points at the end of the season?
Your loyalty points balance (earned by attending away matches and/or home cup matches or those carried forward from
previous seasons) are carried forward at a rate of 50% to the following season. Your bonus loyalty points for maintaining your
season-ticket status are removed before points are halved, and then recredited according to the number of consecutive
seasons you have retained your season ticket, provided you renew your season ticket in the allotted timeframe.
What if I don’t renew?
Provided you are a MyAlbion+ member, you will be awarded the points you would have been awarded if you were a non-season
ticket holder attending 19 home league matches, plus the balance of any other points awarded for attending away matches or
home cup matches. Once you activate membership 50% of your total balance is carried forward to the new season.
Example: A season-ticket holder for the full 2015/16 and 2016/17 season would be awarded 10 points for each league match
included in the season ticket, these points would carry at 50% at the end of each season. For the 2017/18 season, they would
start with 172 points.
2015/16 season points: 23 matches x 10 points = 230 points
Points carried to 2016/17: 230 points ÷ 2 = 115 points
2016/17 season points: 23 matches x 10 points = 230 points + 115 carried = 345 points
Points carried to 2017/18: 345 points ÷ 2 = 172 points
If I'm reading that right, they get 50% of the points they would have got if they had attended all the matches without a season ticket. So they may not retain as many as a season ticket holder would, but they still retain points and won't start on 0 (unless I'm misreading it, of course)
