I completely agree with this. I have had a few situations where a very public Twitter outing has led to customer services getting in touch to rectify. Let us know if you do it and we can jump on and make suitably outraged comments in your behalf.
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[Misc] Hotel non-refund
- Thread starter Bozza
- Start date
Cotton Socks
Skint Supporter
- Feb 20, 2017
- 2,151
Twitter, CEO email & chargeback you can do that on Debit cards as well as credit cards as far as I'm aware. Twitter is quicker than either of the other 2 options. 
- Thread starter
- #23
Thanks all.
I've been through the same cycle with them about three times this week, where I've expressed increasing disbelief that they're not simply apologising and making the refund ASAP.
Maybe I'll try twitter from NSC's account. I might even turn on the blue tick first. That'll scare them!
I've been through the same cycle with them about three times this week, where I've expressed increasing disbelief that they're not simply apologising and making the refund ASAP.
Maybe I'll try twitter from NSC's account. I might even turn on the blue tick first. That'll scare them!
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
That exactly the email to head office. Doesn't need to be a "threat", just a note to say it's being discussed.
After your experience I'd personally avoid the company.
Go head office - you'll probably end up with a voucher.
Blues Guitarist
Well-known member
The situation is very clear - they have f*cked up. Accor is responsible.
I would ask them for a full refund, plus all your additional costs plus compensation for your watsed time and stress. If they didn't quickly respond put it in the hands of a solicitor. They don't have a leg to stand on.
I would ask them for a full refund, plus all your additional costs plus compensation for your watsed time and stress. If they didn't quickly respond put it in the hands of a solicitor. They don't have a leg to stand on.
Sebastien.Bazin@accor.com
Apparently he's the CEO. He won't reply but will have an 'executive' customer care team.
Apparently he's the CEO. He won't reply but will have an 'executive' customer care team.
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
It's time to abuse your power.
I've got a story to tell all related to my mum passing away down in Sussex and utilities completely f***ing up the pass over of accounts.
Had a debt collection agency chasing me in Sussex and London for a debt that doesn't exist with British Gas. They won't speak to me because I'm not the name on the debt. Sending letters (the bastards) to old man at my London address !!
My mum ? No my dad who passed away over a decade ago. On passing over to me from my mum they even sent him a letter saying how sad t was he was leaving British Gas
Going to claw back hundreds next week from BT as well.
For over two years she was being charged twice by the two telephone providers. A call package she couldn't even use. Cancel ? Too complicated to even go into.
We knew about it, knew we would get it back but it's been impossible to turn either off.
The other one has seen the light and now are offering me all sort of discounts,
Customer services with these big companies has disappeared and the poor bastards who work for them are using systems that don't function.
BG has compensated me £80 for the complete failure of their "bereavement" services. Meanwhile the non existent debt they failed to tell me about is in the hands of a debt collection agency who refuse to talk to me
I don't need help - I'm just been busy. In a couple of weeks Ofcom, Ofgem and probably the Legal Ombudsman will all be getting letters.
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clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
good work.
Thunder Bolt
Silly old bat
@Accor on TwitterX has 52K followers who may be interested in your treatment.
Also claim back through your credit card, and/or go to CAB.
Also claim back through your credit card, and/or go to CAB.
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I know she's a bit busy throwing her legs in the air but Angela Rippon is your lady. She''l get it sorted.
Scappa
Well-known member
- Jul 5, 2017
- 1,580
Just hope he doesn't go into a Fugue state while waiting for a reply
Weststander
Well-known member
Maybe get this chap at the Guardian to look into it if they don't play ball!!
This is Accor related.
Ibis hotel cancelled our booking but says ‘no’ to a refund
Staff said I would get my money back, but the company later told me it needed to ‘get more information’www.theguardian.com
I found that too, could be very helpful. Emailing consumer.champions@theguardian.com who might do the work for you @Bozza .
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
I work with someone (not my direct boss) but someone very senior who chases, wants updates, want everything done to deadline and I've had a few cross words with over time.
He is completely driven by keeping our customers happy and coming back for business. He isn't a salesman (we are all operational) and he isn't on commission.
He's also completely non political and I'll stop everything and jump through hoops for him if he needs my help.
He is completely driven by keeping our customers happy and coming back for business. He isn't a salesman (we are all operational) and he isn't on commission.
He's also completely non political and I'll stop everything and jump through hoops for him if he needs my help.
Thunder Bolt
Silly old bat
Sometimes my IPad autocorrect has a mind of its own.
I'm having a run-in with Booking.com when I discovered that the flat I booked for Marseille wasn't available
Will certainly avoid using them in the future
clapham_gull
Legacy Fan
- Aug 20, 2003
- 25,876
They are usually quite good, but seemingly unable to deal with their attempts to compete with Air BNB.
Mark the payment as fraud via the card company.
schmunk
Why oh why oh why?
I'm sure they'll be quick to cater to his needs.
Colonel Mustard
Well-known member
- Jun 18, 2023
- 2,240
It depends entirely on the reason given by the hotel for selling your room to someone else, having first sold it to you. Unless I’ve missed it, this is the fundamental issue, and I see no reference to it here.
You had a contract with someone. It’s not clear to me if that was with Accor or the individual hotel. But someone has promised to provide you with a service on condition that certain obligations are met eg paying in full in advance, perhaps arriving by a certain time, confirming the booking, whatever, I don’t know. The question is this — did you fulfill your obligations? If you did, Accor and/or the hotel are in breach of contract, and acting unlawfully.
Their email back to you sounds like detail-free, neutral, corporate bullshit. I would pick up the phone and get to the bottom of this. Make sure you record the call.
You had a contract with someone. It’s not clear to me if that was with Accor or the individual hotel. But someone has promised to provide you with a service on condition that certain obligations are met eg paying in full in advance, perhaps arriving by a certain time, confirming the booking, whatever, I don’t know. The question is this — did you fulfill your obligations? If you did, Accor and/or the hotel are in breach of contract, and acting unlawfully.
Their email back to you sounds like detail-free, neutral, corporate bullshit. I would pick up the phone and get to the bottom of this. Make sure you record the call.