herecomesaregular
We're in the pipe, 5 by 5
So... yes, it must be said, I do use some Streaming websites to watch the Albion away. Do get popups and always close them carefully, never had an issue.
So... I did tell my dad about Keep Sport Honest and (I thought) it's pitfalls, forgetting he's 80 now and while still very active and aware, he's not what he was.
So...when he started to watch Spurs v Albion the computer pop ups went mad, a loud "alarm" went off on it etc saying he had a virus/ his laptop would lockup shortly, (you know the drill). This freaked him out, he ignored all I told him and clicked and opened the popups, eventually ringing a number they prompted him to. This then led to this person (Henry, from Microsoft) getting remote access to his laptop for 30 minutes or so, running kproxy.com and other
programs I think.
Thankfully,
- he DIDN'T give any bank or credit card details to them when asked to pay for the "virus's on the laptop".
- this laptop was ONLY used for web browsing and the hard drive had nothing much saved on it for them to view, no word docs, no sensitive information, just a few odd photos.
- after ending the 30-40 min call he DIDN'T then do any browsing or mobile banking, turned it off and hasn't yet turned it back on. So hopefully nothing for them to spy on?
- an hour later he felt funny about it (he never called me until this morning) and rang his banks to suspend his mobile banking and block his cards for any use other than ATM. Still currently in place. When reinstated obvs all passwords will be changed. Money in the accounts all ok.
- today, I've established it was a London phone number 02034752736 he rang and this shows on his phone bill as FREE (part of the phone package). I was really expecting this to be a premier rate number and him to have been charged a large amount.
- we've changed passwords on his two main email accounts in case they were compromised (no signs they were but worried if so they could use the main email to reset website logins)
I think the laptop is compromised now, even if we run malwarebytes, run the Macafee on it and do a clean reinstall I'm not sure I would trust it? I'm not sure what this person was doing remotely for 30 minutes. Maybe take out the harddrive and put in a new one? (laptop is a dell, cost £450 and only 2 years old).
Was also thinking re possible ID theft about upgrading his Noddle account, just to keep an eye on things.
Any further advice please? (because I feel pretty rotten. Lesson has been learnt). He feels a fool so I have had to tread carefully with him.
Many thanks to the great and good of NSC ;- )
So... I did tell my dad about Keep Sport Honest and (I thought) it's pitfalls, forgetting he's 80 now and while still very active and aware, he's not what he was.
So...when he started to watch Spurs v Albion the computer pop ups went mad, a loud "alarm" went off on it etc saying he had a virus/ his laptop would lockup shortly, (you know the drill). This freaked him out, he ignored all I told him and clicked and opened the popups, eventually ringing a number they prompted him to. This then led to this person (Henry, from Microsoft) getting remote access to his laptop for 30 minutes or so, running kproxy.com and other
programs I think.
Thankfully,
- he DIDN'T give any bank or credit card details to them when asked to pay for the "virus's on the laptop".
- this laptop was ONLY used for web browsing and the hard drive had nothing much saved on it for them to view, no word docs, no sensitive information, just a few odd photos.
- after ending the 30-40 min call he DIDN'T then do any browsing or mobile banking, turned it off and hasn't yet turned it back on. So hopefully nothing for them to spy on?
- an hour later he felt funny about it (he never called me until this morning) and rang his banks to suspend his mobile banking and block his cards for any use other than ATM. Still currently in place. When reinstated obvs all passwords will be changed. Money in the accounts all ok.
- today, I've established it was a London phone number 02034752736 he rang and this shows on his phone bill as FREE (part of the phone package). I was really expecting this to be a premier rate number and him to have been charged a large amount.
- we've changed passwords on his two main email accounts in case they were compromised (no signs they were but worried if so they could use the main email to reset website logins)
I think the laptop is compromised now, even if we run malwarebytes, run the Macafee on it and do a clean reinstall I'm not sure I would trust it? I'm not sure what this person was doing remotely for 30 minutes. Maybe take out the harddrive and put in a new one? (laptop is a dell, cost £450 and only 2 years old).
Was also thinking re possible ID theft about upgrading his Noddle account, just to keep an eye on things.
Any further advice please? (because I feel pretty rotten. Lesson has been learnt). He feels a fool so I have had to tread carefully with him.
Many thanks to the great and good of NSC ;- )
