Have just bought 2 villa tickets at 18:15

[Smith DID score]

Without risking crashing the system - or indeed interupting all the complaining threads that everyone is filling up -I thought people might like to know that I have just bought two tickets online about ten minutes ago. Logged straight in no problem, good luck to the rest of you.

 

[Arthur]

Hmmmmm so you can!!

Checkout Order Confirmation
This is to confirm £12.00 has been debited from your card. Your payment reference is XXXXXX if you need to contact us. You will receive a confirmation email to your registered email address with the following details.

Aston Villa V BHAFC F.A. CUP ROUND 4 23 January 2010 Kick Off: 15:00
More Tickets
Stand
Area
Customer Price Band Price
1234567890 - Arthur ADULT £10.00
Transaction Total
Tickets: £10.00
Booking Fee: £0.00
Credit Card Fee: £0.00
Web Sales Fee: £2.00
Total: £12.00

 

[Mackenzie]

I'VE GOT ONE!!!!!!

 

[KneeOn]

Result, glad to hear things are working again

 

[sully]

I can finally log in and see the tickets, but it won't let me checkout. Same message others were reporting earlier about pre-requisite product or something....

 

[Mackenzie]

I can finally log in and see the tickets, but it won't let me checkout. Same message others were reporting earlier about pre-requisite product or something....

Right sully I can sort of help you with that one....ring the ticket office 084549619013 press option 5 then quote your problem, they'll do the rest and you'll have a ticket within about 2 minutes.......I know since I've had the same problem.

Good luck

 

[Midikilledmydog]

Well it's not working now, still getting the pre requisite product message, despite being a white member and purchasing plenty of on line tickets before, can anyone explain what this means, before the keyboard goes through the window

 

[BHABen]

Well it's not working now, still getting the pre requisite product message, despite being a white member and purchasing plenty of on line tickets before, can anyone explain what this means, before the keyboard goes through the window

I actually smashed my mobile in frustration because of this today, after being told by the ticket office yesterday, i was a white member, still i was lucky to have a mate who went in his lunch break and got my tickets.

 

[B-Rad]

it still says ticket sales are suspended when i ring up. im getting that message alot of u r getting aswel even though have been a white member for donkeys. this is doing my head in, been trying since half 8 this morning!

 

[seven stands]

is the ticket line still open!

 

[Jamie]

didnt someone from worthing say they have a turnstile from the goldstone in their back garden? Why not give him the tickets and he can sell them, might be less bother for everyone!

 

[Midikilledmydog]

Well 'Pre Requisite Purchase' appears to be a common problem, can Insider advise on this, before a lot of people break things in anger

 

[Smith DID score]

Have just logged back in again and got the site is busy screen BUT got in after about 10 seconds of pressing retry, system still showing tickets available.

 

[Billy the Fish]

Well 'Pre Requisite Purchase' appears to be a common problem, can Insider advise on this, before a lot of people break things in anger

That's because the membership level is wrong, it doesn't know you've got a white membership.

It's probably as simple as a person in the ticket office didn't tick a box or choosing the wrong option from a drop down menu.

Anyone who has that needs to contact the ticket office and get them to add you as a white member.

 

[Midikilledmydog]

Well they need to get their admin sorted out then, Joining the white membership is like something out of the stone age, fill in a form that goes into a cardboard box, not directly onto the database, pay your money, no number or acknowledgement issued, so no tie up with your Fan Club / Customer number, in retrospect it is hardly surprising something has gone astray and is going to take bloody ages hanging on a phone line to resolve, if it is not already too late to do so.